Palace Prime

Review summary

1. T

   Tamara

   New Mexico

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely Christmas Eve supper. The food was excellent and there was a sense of conviviality and good cheer throughout the restaurant. Our waiter, Chris, was attentive and engaged in meaningful conversation, made good menu suggestions and in general took wonderful care of us. We will be back!
   

   Is this helpful?

   Report
2. M

   Michael

   VIP

   New Mexico

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Christmas Eve supper was outstanding. Chef Angel Franco continues his innovation of the menu and every dish is perfectly prepared. The restaurant was packed at 5:30 but the service was excellent as always, warm and professional. Ashely and Karli had bar specials that made the evening festive. Best Vespers in Santa Fe. Our oysters, halibut, and crab cakes were all first-rate and the dining room was lovely. Santa Fe has good restaurants but none better than Palace Prime.
   

   Is this helpful?

   Report
3. C

   Clayton

   New Mexico

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is very good from the moment we arrived. Seating in the lounge was comfortable. Our waiter named Dan introduced himself and was pleasant and upbeat. The menu is very interesting and that gave each of us excitement about what to select. We had oysters, polenta, sweet beet salad, steak, scallops, sweet squash, seafood variety on rice, and flan with rum-flavored cream and chocolate mousse favored cake with salt favored caramel ice cream. All of the food was creatively prepared and presented. We were greeted cheerfully by the hostess and thanked by everyone for having dinner there. We expected excellent food, drinks and service, and that’s what the Palace Prime experience was for us tonight. We look forward to another wonderful dinning experience there! Clayton Tanga, Santa Fe
   

   Is this helpful?

   Report
4. K

   Kimberly

   VIP

   New Mexico

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate in the Lounge & had cocktails & a light dinner before a concert- very festive! Our waiter Daniel was wonderful & the food was great. We will be back.
   

   Is this helpful?

   Report
5. S

   Shannon

   VIP

   Minneapolis

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely Delicious! This is a must-visit restaurant in Santa Fe. The ribeye is one of the best items on the menu. The pasta is delicious as well. Great wine and cocktails. The service is outstanding!!!
   

   • 
   • 
   • 

   Palace PrimeResponded 5 days ago

   Dear Shannon, Thank you for your glowing review! We’re so happy to hear you enjoyed your experience with us. The ribeye is definitely a guest favorite, and we’re thrilled you loved the pasta, wine, and cocktails as well. It’s especially wonderful to know our team provided you with outstanding service. Your kind words mean the world to us! We look forward to welcoming you back the next time you’re in Santa Fe. Thank you for making us a part of your visit!
   

   Is this helpful?

   Report
6. L

   Liza

   VIP

   Denver

   19 reviews

   5.0

   19 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best meals we’ve had ever. So much variety and flavors. Chef Angel and staff are on fire! Great energy and ambiance.
   

   • 

   Palace PrimeResponded 5 days ago

   Dear Liza, Thank you for such an amazing review! We’re thrilled to hear you had one of the best meals ever with us—it truly means so much. Chef Angel and the team will be overjoyed by your kind words! We’re glad you enjoyed the variety, flavors, and the energy of our ambiance. It’s wonderful to know we could make your evening so special. We look forward to welcoming you back for another incredible experience soon!
   

   Is this helpful?

   Report
7. B

   Brant

   VIP

   New Mexico

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love their new small plates menu! The drinks are fabulous; can’t wait to go back.
   

   Palace PrimeResponded 5 days ago

   Dear Brant, Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed our new small plates menu and that the drinks hit the mark for you. It’s wonderful to know we made such a positive impression. We can’t wait to welcome you back for another fabulous experience soon!
   

   Is this helpful?

   Report
8. E

   Evelyn

   Las Vegas

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for a birthday and everything was delicious and our server was great. But when we got our dessert (sorbet) I got a scoop that had a piece of glass and I didn’t realize it was glass until I started chewing on it thinking it was ice. We did get a discount because of this but it was still a disappointment considering how good the food and service was.
   

   Is this helpful?

   Report
9. r

   richard

   VIP

   New Mexico

   27 reviews

   3.0

   27 reviews

   Dined on December 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   A somewhat disappointing dining experience. My first encounter with the waiter was when I ordered a Hendrick's Gin on the rocks. I was told that that the bar was out of Hendrick's Gin. I then inquired about Ford's Gin but was told that Ford's was not available so I ordered another brand. I ordered the house rolls, seared Scallops and Parmesan frites to be shared, and my wife ordered the Little Gem salad and the Branzino. My wife enjoyed both the salad and fish but the three Seared Scallops (Diver?) were quite small compared to what I have been served at other restaurants and barely made a meal. Unfortunately the Scallops were also overcooked and slightly rubbery. The frites were tasty but barely warm when served. The service was adequate by Antonio and the food was served in a timely manner. The ambiance is good but the value is questionable. I don't think this restaurant is competitive with other fine food establishment in Santa Fe and hope they improve the quality of their food and expand the menu choices which were limited.
   

   Palace PrimeResponded on December 19, 2024

   We are sorry that we were out of your two top Gin Choices. They are very popular, and at times, we do run out. All of those items came in today with our liquor order. We are sorry that you felt the scallops were inadequate in size; they are diver sea scallops U10s. When the server asked how everything was, he was told it was great and all your food was eaten. We have a very seasoned professional team who will correct any issues a guest has, but we can only do that if you let us know. Our menu is one of the most extensive in town, with 32 items on our main menu, five specials per night, and one of the most extensive cocktail and wine lists. Nothing on our menu is over $42 and priced correctly. We do hope that you will take the time to try us again.
   

   Is this helpful?

   Report
10. B

    Brad

    New Mexico

    14 reviews

    5.0

    14 reviews

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Superb and innovative food combined with an adventuresome wine list plus terrific staff for a completely top-shelf dining experience.
    

    Palace PrimeResponded on December 12, 2024

    Dear Brad, Thank you so much for your thoughtful review and kind words! We’re thrilled to hear that you enjoyed our innovative dishes and adventurous wine list. It’s always our goal to create a memorable dining experience, and we’re so pleased that our team helped make your evening truly “top-shelf.” We appreciate you recognizing the effort that goes into crafting a special experience for our guests, and we look forward to welcoming you back soon for another superb meal.
    

    Is this helpful?

    Report