Palm Court

Review summary

1. S

   Stefanie

   New York City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Would not recommend for a special occasion. I made a reservation for food and drinks on Christmas Eve as a treat. We were eventually told to take a seat and somebody would take our order. We waited for 20 minutes and nobody came. I then went to the bar to query this and was told somebody would come over. We ordered our drinks and were told our food order would be taken in a few minutes. Our drinks did not arrive for a further 20 minutes, I had to go back to the bar to chase up again. While at the bar I told the staff we still hadn’t had our food order taken. Our drinks eventually arrived, so nice again we were not asked if we would like to order food and at this point we gave up. We drank our drinks and had to go the bar to request our bill, we were then told to sit down while the bill was sorted. We received the bill and were shocked that a service charge had been added when the service had been abysmal. We had booked this as a nice thing to do on Christmas Eve and were throughly disappointed. I would not recommend this hotel for any special occasions as the service is not on par with the beautiful surroundings.
   

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2. OT

   OpenTable Diner

   London

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   really good mocktails - it’s not on the menu so you have to ask. we got strawberry daiquiris and piña coladas and they were so good!! will be coming back! I think the lady who gave us the food was in such a rush everytime she gave our appetizers she could’ve just waited and said what each item was over the noise and ask if we needed anything (because we did). Asian guy who served us the drinks to our table was so lovely! Live music was a lovely touch.
   

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3. b

   bella

   Liverpool

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   I would of gave in a 5 star but it was so understaffed it took them 10 minutes just to get us seated and we ended up having to clear are own table. 45 minutes just to get are order in and we had to go up to the front and get someone to get are order. And it took 50 minutes to get the bill and we asked 3 separate people. I loved the restaurant and I have never wrote a bad review in my life but honestly it was a joke.
   

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4. F

   Fran

   Tampa

   2 reviews

   4.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A very attractive restaurant beautifully decorated for Christmas.
   

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5. S

   Suzanne

   Liverpool

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Really nice decor and theming in a fab heritage building. Staff great courteous. The library room is stylish and good for cosy chats
   

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6. J

   Julie

   Cumbria

   3 reviews

   4.0

   3 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Beautiful setting. Beautifully decorated for Christmas and good food in Palm court. The service lets it down though and not for the first time. The staff are very helpful and pleasant but there are only one or two circulating on the ground and it’s a large space. It’s hard to get someone’s attention. Also, took a while to get drinks despite it being quiet.
   

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7. j

   john

   Liverpool

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Very crowded, service was slow. When asked the waiter for a drink was to to wait they were to busy, my drink was poured and on the bar. The waiter was quite arrogant. Will not be making a second visit.
   

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8. I

   Ian

   London

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 1
   3. Service 3
   4. Ambience 5

   It's a beautiful place, lovely vibe, but the service was a bit slow, probably because people were going the bar as well as table service, and there was a wedding on, but other than that it was lovely. We didn't have food, just drinks which is why I only gave 1 star for this, as there was no option for N/A.
   

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9. M

   Moira

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The building is spectacular and the staff are welcoming and friendly. The food was delicious and well presented. We will definitely return and try the spa experience next time.
   

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10. R

    Richard

    Surrey

    1 review

    5.0

    1 review

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great location. Informal setting and good food with live music
    

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