Paul Martin's - Austin

Review summary

1. JO

   JessicaO

   Denver

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was great! The ambience was good however it was loud since we were sitting next to a larger table. Overall it was a good experience and I would definitely go back.
   

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2. S

   Sharon

   Austin

   18 reviews

   4.0

   18 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Red snapper was delicious. Waitress was attentive. Table next to us was loud. Food price was more than I expected.
   

   Paul Martin's - AustinResponded 1 day ago

   Hi, Sharon! Thanks for taking a moment to leave some feedback. I apologize about the loud table, this can happen from time to time and get tricky trying to please everyone balancing the hospitality piece. I am pleased to hear everything else was great! Thanks, again and we hope to see you soon! Take care. -Kris
   

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3. D

   Darshan

   Austin

   2 reviews

   4.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The waiter did make a mistake on one of our orders but they were very nice to help provide an alternative solution after they realized the mistake. It was a little more noisy than expected, but the ambience was nice. It was our anniversary celebration and they gave us a complimentary slice of cake with champagne, which was a nice touch! I definitely enjoyed the food and the overall experience, and will return here in the future.
   

   Paul Martin's - AustinResponded 1 day ago

   Hi, Darshan! Thank you for taking a moment to tell us about your experience and happy anniversary. Thrilled to hear it was a nice evening out enjoying eachothers company at Paul Martin's! We hope to see you again sometime soon and Happy Holidays! Thanks, Kris.
   

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4. C

   Cindy

   Austin

   1 review

   4.0

   1 review

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I went to celebrate my birthday, per the reservation. No one acknowledged it. When I asked about "birthday cake" for dessert, I was handed a menu. The food was small (fish) but good and I got a togo lemonade. It was so loud, I couldn't have a convo in the booth seat that was miles from the actual table. No birthday hoorah at all.
   

   Paul Martin's - AustinResponded 1 day ago

   Hi, Cindy. Hate to admit it, but it sounds like we dropped the ball on your birthday celebrations. I apologize for that. As for the noise, the acoustics are not great in here and it can get loud when we are busy. Frustrations heard. Although your birthday has come and gone, please allow us the opportunity to show you we actually love to celebrate birthdays and make that one up to you before next year! I appreciate you taking the time to write in and look forward to hearing from you. Happy holidays! Thanks, Kris.
   

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5. K

   Kelli

   Austin

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   When we first sat down at our table, we waited 15 minutes and no one walked over to greet us or take our drink order. My husband had to call over another server to ask for help. The manager came over and blamed the hostess for the delay which I found to be tacky. He should have taken responsibility instead of blaming her. He did comp our cocktails which was a very nice gesture to make up for it. We ordered an appetizer (spinach artichoke dip) which was good and we enjoyed that. We then ordered our dinner. I ordered Steak Frites cooked meduim and my husband ordered the herb crusted ribeye medium rare. When my steak was brought out, it was very over-cooked, so much so that the server should have noticed it and taken it away. My husband's steak was cooked correctly but extremely over-seasoned. We like seasoning on our steak, but this was like a pile of seasoning in our mouth. I did not want to complain about my steak after already complaining about the long wait at the beginning because our server had already come over to appologize about 5 times about the wait so it would have been very awkward to have to complain yet again, but as a server at a restaurant of this caliber, he should have taken it upon himself to see how overcooked my steak was. It was steak frites so it is served to you already sliced so he could see it had zero pink inside of it. I would never return and would tell anyone who asked that it is absolutely not worth the money to eat there.
   

   Paul Martin's - AustinResponded 1 day ago

   Good evening Kelli, Thanks for reaching out and being so detailed with your feedback. Clearly there are opportunities here and things that could have been done differently and I apologize for that. We would have loved to address the steak while you were in the building and one should not feel any type of way in an attempt to remedy an issue. With that said, we cannot change what has transpired but we can do our best to be better next time. We would love the opportunity to show you it is in fact worth the money and you can come to Paul Martin's for great food and service. Thanks again for your feedback and I look forward to hearing from you. -Kris
   

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6. K

   Ken

   Austin

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here; and lots of menu choices with great selections of food and drinks. Will be back!!!!
   

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7. S

   Steve

   VIP

   San Antonio

   4 reviews

   5.0

   4 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. My only recommendation is to purchase the single large ice cube for old fashions.
   

   Paul Martin's - AustinResponded 1 day ago

   Hello! Thank you for taking a moment to let us know how were are doing. We appreciate the positive feedback and hope to see you soon. Thanks, Kris! PS big cube on me next time you are in. (we were out)
   

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8. B

   Brenna

   VIP

   Richmond

   30 reviews

   5.0

   30 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a great thanksgiving dinner here. Our waitress was awesome and so kind.
   

   Paul Martin's - AustinResponded 1 day ago

   Hello! Thank you for taking a moment to let us know how were are doing. We appreciate the positive feedback and hope to see you soon. Thanks, Kris!
   

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9. E

   Eric

   Austin

   13 reviews

   4.0

   13 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice turkey dinner. Very tender turkey breast, creamy mashers, pretty good stuffing but needed more sage and salt. Tasty green beans w garlic. Yams were very mediocre, but that could be us. Too sweet and they had cloves or nutmeg or both that just didn't hit our taste. Service good but not excellent. Nice to have this kind of a higher end place open on Thanksgiving if you don't want to cook at home.
   

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10. A

    Amber

    Austin

    5 reviews

    3.0

    5 reviews

    Dined on November 29, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    While the food and ambience was great, the rest wasn’t. We had reservations for 6pm and we didn’t get sat until 6:45pm. With a baby, we make reservations so we can be in and out and not cause a scene or have him get bored and cry. Being 45 minutes late, he was over sitting, hungry, and ready to leave. We order and things come out slowly, it was busy, so I understand. After the meal, the waitress gave us the wrong bill. It took awhile to get it corrected. Just felt super unorganized and messy.
    

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