Penelope’s

Review summary

1. F

   Florence

   London

   36 reviews

   4.0

   36 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good experience overall. Good food, good atmosphere. Busier than I expected for an early dinner time. A few disappointments. - The front of the house was disorganised. I was asked to sit down and wait only for 10 people to arrive after me and be attended to before I was. The waitress I flagged that to could not care less and was borderline rude. - The pre theatre menu had to be requested despite the fact I mentioned it in the booking. It is much cheaper than the standard one. Call me a cynic. The rest was good and good value for money.
   

   Penelope’sResponded 2 days ago

   Dear Florence, Thank you for sharing your review with us. We’re delighted to hear that you enjoyed the food, atmosphere, and overall value for money. However, we apologise for the lack of organisation you experienced at the front of house and for the way your concerns were handled. This is not the level of service we strive to provide. Your feedback regarding the pre-theatre menu is also noted, and we will ensure our team is reminded to communicate more effectively with guests to avoid such oversights in the future. Your comments are incredibly valuable to us, as they help us to identify areas where we can improve. We hope you’ll consider visiting us again so we can provide you with the seamless experience you deserve. Best, Penelope's Team
   

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2. K

   Karen

   London

   7 reviews

   5.0

   7 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for the shawarma Tuesday deal which was really nice. Friend had small plates, which were yummy
   

   Penelope’sResponded 7 days ago

   Dear Karen, Thank you for taking the time to leave us a review! We are lad to hear you had a good time during your recent visit. We look forward to welcoming you back soon! Best, Penelope's Team
   

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3. c

   claudine

   London

   17 reviews

   5.0

   17 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Penelope’s a great lively venue. Amazing food and an energetic vibe. A real party night with sparklers, flashing head bands and great music. The food has a Middle Eastern/ Spanish theme…. Well presented and delicious
   

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4. S

   Sadiq

   London

   27 reviews

   2.0

   27 reviews

   Dined on November 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The seating was limited to one section of the restaurant. No advance notice nor explanation given. We were sat next to someone Woking on their laptop which felt like a wework. The attitude from the servers gave the impression they didn't want to be there.
   

   Penelope’sResponded on November 21, 2024

   Dear Sadiq, Thank you for sharing your feedback with us. We are sorry to hear about your recent experience, it’s disappointing to learn that we fell short on providing a welcoming and enjoyable atmosphere. Please accept our sincerest apologies for the limited seating and for any discomfort caused by the setting or the service. We strive to create a warm and accommodating environment for all our guests, and we regret that this was not reflected during your visit. Your comments are incredibly valuable, and I will ensure they are shared with the team so we can address these concerns and improve moving forward. We hope you will give us another opportunity to provide you with a much better experience. Best, Penelope's Team
   

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5. L

   Linda

   London

   2 reviews

   3.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food was good as was the wine of if I but pricey but it’s London so…the restaurant is buzzy with open kithchen and a lot of young men - and the chefs were all men - making quite a display cooking. There was a female who passed the orders on to them and she shouted as loud as she could. It was a bit of a performance tbh. I guess because the pass is noisy but it really didn’t make for a relaxing meal. I’d say don’t go if you want a nice romantic dinner.
   

   Penelope’sResponded on November 20, 2024

   Dear Linda, Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed the food and wine, even though we understand that the atmosphere didn’t fully meet your expectations. Our open kitchen and counter seating are designed to offer guests a behind-the-scenes view of the preparation and interaction between the chefs, but we understand that the volume may have impacted your experience. Your feedback is important to us, and we will take it into consideration as we work to create a more balanced and enjoyable dining environment. We hope to welcome you back in the future for a better experience. Best, Penelope's Team
   

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6. A

   Alastair

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really, really good food. Lovely staff. Great vibe
   

   Penelope’sResponded on November 20, 2024

   Dear Alastair, Thank you for taking the time to leave us a review! We are happy to hear you enjoyed your recent visit to Penelope's. We look forward to welcoming you back soon! Best, Penelope's Team
   

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7. E

   Emily

   London

   6 reviews

   5.0

   6 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Delicious food, great entertainment. A little loud and service was soso but the food and atmosphere totally win it over.
   

   Penelope’sResponded on November 12, 2024

   Good evening Emily, Thank you for the review! We are glad you enjoyed your food and our Isramani party evening. We hope that you return to us in the near future so we can show you an improved service. Once again, thank you for choosing Penelope’s. Best, Penelope’s
   

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8. J

   Jo

   VIP

   London

   13 reviews

   5.0

   13 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal and service and great atmosphere. Looking forward to returning on another occasion.
   

   Penelope’sResponded on November 12, 2024

   Good evening Jo, Thank you for the review! We are delighted that you had a wonderful time at our restaurant. Whenever you plan to visit us next, we’re ready with open arms. Best, Penelope’s
   

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9. L

   Lilia

   London

   3 reviews

   4.0

   3 reviews

   Dined on November 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice food and good service, we will go back again and recommends to friends as well ☺️
   

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   Penelope’sResponded on November 7, 2024

   Dear Lilia, Thank you for taking the time to let us know how we did. We are glad to hear you had a good time during your recent visit to Penelope's! We look forward to welcoming you back again. Best, Penelope's Team
   

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10. R

    R

    London

    9 reviews

    3.0

    9 reviews

    Dined on October 31, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Decent service, but nothing special about the place or food
    

    Penelope’sResponded on November 7, 2024

    Dear R, Thank you for your feedback. We are glad to hear you enjoyed the service, though we are sorry to hear that the experience didn’t stand out as much as we'd hoped. We are always working to improve, and we would love to know if there is anything specific that could make your next visit more memorable. We hope you will give us another try soon! Best, Penelope's Team
    

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