Perry's Steakhouse & Grille – Richmond - Short Pump

Review summary

1. L

   Lisa

   VIP

   Richmond

   13 reviews

   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good but they need to stop using seed oils! Go to olive oil, beef tallow or real butter!
   

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2. B

   Brock

   Richmond

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We went on Christmas Eve, which had a fixed menu. The first course was a soup. Imagine our surprise when the soup was delivered without a spoon, and there were none on the table. The person who delivered the soup noticed the missing utensils and said he would bring one immediately, but never returned. The multitudes of staff walking around never stopped and our server never once checked in on us, so we had to go to another table and ask a different server for a spoon, which she brought 10 minutes after our soup got there. On to the main course, an 8 oz filet. Ordered medium rare, should be super easy for a steakhouse right? Well, not when its served on a sizzling cast iron plate like an Applebees fajita. The steak was medium well when served and continued to cook as it sat on the plate because all of the items were too hot to eat. Thus, the bottom of the steak was burned and the meat ended up well done when we could finally put it in our mouths. Unbelievable choice of plating tbh. Completely mind boggling. The rest of it was fine, but nothing really special. The place seems a bit pretentious. There were a dozen employees just standing around in the entry way for most of the night, and any attempt to talk to one of them, such as asking where the restroom was, got a negative reaction.
   

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3. K

   Kelly

   Richmond

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   I was not impressed with the Christmas Eve dinner. I made a reservation more than a half a year ago. I was not made aware that there was a set menu with no deviations (at all) until two days ago. I had three kids side me and we couldn’t even leave the crab off the filet. I felt as though we were sitting on top of the tables around us. The wait staff did the best they could but they were super busy managing a ton of people. The food wasn’t good. It was definitely not an intimate dinner at all.
   

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4. J

   Janet

   VIP

   Richmond

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was celebrating my birthday on Christmas Eve and it was spectacular and they gave me a birthday card. Everything was excellent. Food delicious and the service was wonderful!!!
   

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5. C

   Chris

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Our first visit and we will go back soon.
   

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6. A

   Angeline

   VIP

   Richmond

   37 reviews

   5.0

   37 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner with delightful service. Everything was delicious!
   

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7. P

   Pete

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   I thought the meal was mediocre for the price - steak was not tender; Didn' I assumed the desserts would be great. The chocolate bread pudding was not good - bottom was overcooked and tough.
   

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8. B

   Bruce

   Richmond

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Went for anniversary dinner last night. Poor restaurant design. Waiting area too small with people waiting to be seated all over one another. Too, too noisy. Tables are so close together. NO holiday decorations but a wreath which is ridiculous! Spoke to restaurant manager, Jesus, who gave me the big brush off. Only fireplaces are outside. Dumb restaurant design.
   

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9. J

   Jeanette

   Tampa

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Originally made reservation for 4 in dining room had to change to 5. We were placed in outdoor patio. I voiced my concern about it being cold was told there was a fireplace and heater. Sorry it was cold. Did not enjoy our meal. Also I believe due to the holiday crowd service was not up to par. Experience will not deter me from returning as I love Perry’s
   

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10. R

    RICHARD

    West Virginia

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The four of us arrived 30 minutes early and we were able to be taken to our table right away. The table was delightfully set with tablecloth and table ware for any occasion. Our server, Michael, was very attentive and helpful with identifying menus choices. Wine (house brand) was ordered by the bottle and was delicious. Everyone enjoyed their meal from appetizer through desert. We had a wonderful time for the three- and one-half hour sitting. Never felt pressure to hurry our meals. Every staff member was pleasant and helpful.
    

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