Pho Canterbury

Review summary

1. L

   LYN

   London6 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   2nd time visiting seated quickly having booked prior..Food was slow coming out not sure why as not overly busy My daughter is a vegan and previously when we visited the same restaurant she was accommodated..We asked for a dish to be substituted with tofu and was told kitchen couldn't do this, but previously was done? We asked for a second dish again with tofu instead of "this isn't chicken "and again was told not possible? We only returned as the 1st occasion was a great experience and kitchen staff couldn't do enough to accommodate my daughter's vegan diet. This visit was not remotely the same. It's a Shame as not sure we'll be returning again because of this experience what's happened to the Pho dining experience? I Used the toilets these were disappointing up two flights of stairs, washing facilities were disgusting taps with no levers, were once there but snapped off , no signage on how to open the taps without the levers.I eventually with hands full of soap managed to push tap backwards to release the water but why has no one advised the customers this should be a priority? With only one tap working, out of three there was a queue starting to build up.This is totally not acceptable especially when hand hygiene is paramount and norovirus/covid cases are on the rise I did mention this to a member of staff and was advised it had been reported and was in hand , however this looked like it had been in this state for sometime.. Was not impressed today its was poor and not up to what we would normally expect from Pho sorry, for the price paid £95 this has left a bad taste in our mouths and was definitely not value for money.
   

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2. J

   John VIP

   London10 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food tastes great, fresh, zingy - and the gluten free confidence is fantastic.
   

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3. T

   Tomas

   West Sussex1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Pho team very kindly accommodated us at very short notice after our original plans fell through. Service was friendly, attentive and as helpful as always.
   

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4. J

   John

   Dorset2 reviews

   5.0

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and it was amazing. The food was 'Pho'cking delicious and very filling. Food was delivered to our table very quickly. Definitely recommend!
   

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5. S

   Susan

   Kent2 reviews

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic meal lovely service all staff so cheerful and nothing was too much trouble We felt valued and like we were the only customer
   

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6. B

   Brian

   Kent2 reviews

   1.0

   Dined on January 31, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Over 2 hours to receive 2 courses. Starters arrived cold. Asked for it to be replaced, but not microwaved. 2 minutes 24 seconds later, starters come back hot. Baby squid like rubber. Morning glory over cooked. An hour later, mains arrive. One cold, one slightly warm. Servers overwhelmed and knew they were serving dreadful food that took far too long to cook/destroy. Worst experience in a generation, avoid at all costs. We weren't alone in this experience.
   

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7. l

   louise

   Kent3 reviews

   3.0

   Dined on January 18, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   good food and usually good service, although on the slow side, but this time our food was VERY late and had to rush to then get to the theatre in time.
   

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8. G

   Gary

   London61 reviews

   3.0

   Dined on January 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The service today was indifferent, inattentive, slow to clean tables and generally just a bit off Food was ok but some prawn crackers were stale and the lettuce was limp and brown in places. Not the usual Pho experience at all, we are used to the London Phos and this almost seemed like a totally different restaurant chain!
   

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9. J

   Jane VIP

   London53 reviews

   5.0

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Popped in whilst visiting the cathedral. This lunch did not disappoint. We arrived at noon and the restaurant filled very quickly. Service was fast and friendly, and the food was fantastic. If visiting Canterbury again, would most definitely go for a meal again.
   

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10. K

    Kate

    Kent2 reviews

    5.0

    Dined on December 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic food, always fresh and well cooked. Have been many times and never had a bad meal.
    

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