Pho Liverpool

Review summary

1. OT

   OpenTable Diner

   Warwickshire1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   No greeting at door, very slow to seat. Had to ask for order to be taken. Slow to bring drinks and food. Food was moderate but tasty.
   

   Is this helpful?

2. C

   Craig

   Liverpool8 reviews

   4.0

   Dined on February 24, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Excellent tasty food, great location! It is as easy to locate and colleagues from Wales loved it
   

   Is this helpful?

3. N

   Nicole

   London7 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious, healthy food. Favourite part lace to eat.
   

   Is this helpful?

4. n

   n

   Liverpool2 reviews

   4.0

   Dined on February 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   love this place. Food fab, staff fab but there's never enough staff!!!
   

   Is this helpful?

5. E

   Elise

   Manchester2 reviews

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious as always Fresh, fast and fabulous! Summer rolls mouthwatering and flavourful, pho house so tasty and full of amazing ingredients. Really fulfilling and satisfying. Love it!
   

   Is this helpful?

6. L

   Lindsay

   Cheshire5 reviews

   4.0

   Dined on January 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Good food, could improve service. A bit slow for drinks and didn’t really explain the menu.
   

   Is this helpful?

7. D

   Danielle

   Liverpool1 review

   2.0

   Dined on January 3, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Service was incredibly slow. Waited for over an hour for our main - in the end, we had to ask a waiter where our food was. Was told “it’s on its way,” only to end up waiting another twenty minutes. In the meanwhile, other customers had arrived after us, been served a starter and a main, had been apologised to about the lateness of THEIR food (we received no such apology) and left BEFORE we got ours. Sadly, we weren’t the only customers abandoned. Another group near us had to wait nearly twenty minutes after being seated to even be asked if they wanted a drink. During our wait, we observed that customers being served promptly were being served by female waitresses who were clearly working very hard. It was also these waitresses who ended up resolving our problems and organised our bill for us. They also resolved issues for the other customers left waiting, even though they had not attended to them originally. We felt quite sorry for them as they were clearly not the source of the issue but were being left to deal with the problem. We have never refused to tip or pay a service charge before but today we felt that the service was so poor and having received no apology that we could not offer extra money on top of our bill. Overall, a very disappointing and frustrating experience.
   

   Is this helpful?

8. A

   Ashleigh

   Liverpool1 review

   5.0

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, great service, fantastic staff Plenty of food choice with amazing flavours and super dog friendly too.
   

   Is this helpful?

9. D

   Danny

   London1 review

   3.0

   Dined on January 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our order seemed to get forgotten. Other tables served before us who had arrived later. Reminded staff an hour after placing. They were apologetic but no offer of free drinks. Shame as food is good.
   

   Is this helpful?

10. M

    Mike

    Liverpool1 review

    5.0

    Dined on December 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Nice food as always but I do think they shouldn't serve food separately for groups as it can rub it in when you're enjoying your food before their meal arrives.
    

    Is this helpful?