Piccolino - Chester

Review summary

1. A

   Alan

   Liverpool

   5 reviews

   3.0

   5 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Nice Place, staff excellent, slightly disappointed with the food, bill with drinks was fine, will I go again ? Yes but need to study the menu more.
   

   Piccolino - ChesterResponded 1 day ago

   Hello Alan Thank you for sharing your feedback! We’re delighted to hear that you found the staff excellent and enjoyed the overall experience. However, we’re sorry to learn that the food didn’t fully meet your expectations this time. We truly appreciate your constructive feedback and are glad to know you’re open to visiting us again. If you need any recommendations or guidance with the menu during your next visit, please don’t hesitate to ask we’d be happy to assist! We look forward to welcoming you back soon and ensuring your next experience is even better. best regards, Piccolino Team
   

   Is this helpful?

   Report
2. t

   timothy

   Manchester

   3 reviews

   3.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was definitely NOT value for money,Calzone seemed to be all crust with v little filling,also delivered to table flat as pancake. Pizza Amalfitana dry with few anchovies Other two pizzas ok Garlic bread and olives were good Wine ridiculously over priced Restaurant v loud and cramped
   

   Piccolino - ChesterResponded on December 1, 2024

   Hello Timothy, thank you for sharing your experience with us. We’re truly sorry to hear that your visit didn’t meet your expectations. Your feedback about the calzone, pizza, and wine pricing is invaluable, and we will review this with our kitchen and management teams to ensure improvements are made. We’re glad to know you enjoyed the garlic bread, olives, and some of the pizzas, but we apologize for the noise level and seating arrangements, which may have affected your comfort. We hope you’ll give us another chance to provide a better experience in the future. If you’d like to discuss this further, please don’t hesitate to reach out to us directly. Piccolino Chester
   

   Is this helpful?

   Report
3. P

   Pamela

   London

   5 reviews

   4.0

   5 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was lovely ; 2 of us had pasta, and one had gluten-free pizza and chocolate tart. Service was good, and lighting made for a lovely ambience. A glass of wine for £14.50 was a bit of a shock. Toilets are upstairs and quite a distance for one of the guests. Not sure if disabled downstairs but couldn't see it. Good night but quite expensive.
   

   Piccolino - ChesterResponded on November 28, 2024

   Hello Pamela, Thank you for sharing your feedback about your recent visit at Piccolino Chester , We’re delighted to hear that you enjoyed the food, including the pasta, gluten-free pizza, and chocolate tart, as well as the lovely ambiance created by our lighting. We appreciate your comments about our pricing and facilities. We strive to offer a memorable experience and will take your feedback into account as we continue to improve. Regarding accessibility, we do have measures in place to assist guests with mobility needs, and we’d be happy to provide more details during your next visit also we have a disable toilet located in the ground floor . We’re so glad you had a good night overall, and we hope to welcome you back soon! Best regards, Piccolino Team
   

   Is this helpful?

   Report
4. O

   Owen Hefin

   Cheshire

   4 reviews

   5.0

   4 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at Piccolinos -Chester is always of the highest quality . The staff are always warm and welcoming and although it’s becoming incrementally more expensive-the food is always of the highest quality both in taste and presentation.
   

   Piccolino - ChesterResponded on November 28, 2024

   Ciao Owen , Thank you for your wonderful feedback and for your continued support us, We are thrilled to hear that you always have a high-quality experience with us and that our team’s warmth and hospitality leave a positive impression. We truly appreciate your kind words about our food’s taste and presentation. Your recognition motivates us to continue delivering exceptional experiences for our guests. We look forward to welcoming you back soon! Piccolino Team
   

   Is this helpful?

   Report
5. G

   Gillian

   VIP

   Vancouver

   27 reviews

   4.0

   27 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was lovely although having spent some time being clear I was vegetarian and gluten free, my meal was announced as pasta with chicken, to which I said, I don’t eat chicken and then the waitress said, sorry, pasta with salmon. I then reminded her I had ordered a vegetarian pasta and she said yes - it’s vegetarian. This made me very suspicious as to what I was eating and I sought the assurance of the head guy. To be fair, it was exactly what I ordered and was delicious but I could have done without the drama.
   

   Piccolino - ChesterResponded on November 12, 2024

   Dear Gillian, Thank you for your feedback and for dining with us. We’re glad you enjoyed your meal but apologize for the confusion around your order. It sounds like the server may have mistakenly referred to the dish as chicken pasta, which was an error in communication, not in preparation. Your meal was indeed vegetarian and gluten-free, marked with a bamboo purple stick for dietary assurance, and prepared exactly as requested. We take dietary needs very seriously, and I apologize for the mix-up that caused unnecessary worry. Thank you for bringing this to our attention, and we look forward to providing a seamless experience on your next visit. Warm regards, Fabio Derosas Manager team
   

   Is this helpful?

   Report
6. J

   John

   Philadelphia

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Friendly but slow service. Food was good but appetizers are not shareable size. Salad sizes not consistant. 
   

   Piccolino - ChesterResponded on November 18, 2024

   Hello John, Thank you for your feedback. We’re glad you enjoyed the food! We’re sorry to hear about the inconsistencies with the salad sizes and that the appetizers weren’t what you expected in terms of sharing portions. We’ll share your comments with our team to ensure a better experience in the future. We appreciate your patience and hope to welcome you back soon for an improved visit! Piccolino Chester Team
   

   Is this helpful?

   Report
7. K

   Karen

   North Wales

   2 reviews

   5.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience as always. Food amazing and staff so friendly
   

   Piccolino - ChesterResponded on November 12, 2024

   Dear Karen Thank you for your lovely feedback! We’re delighted to hear that you had another wonderful experience with us and enjoyed both the food and our friendly team. It’s always a pleasure to serve you, and we look forward to welcoming you back for many more enjoyable visits! Warm regards, Fabio Derosas Manager Team
   

   Is this helpful?

   Report
8. T

   Tim

   VIP

   Cheshire

   8 reviews

   2.0

   8 reviews

   Dined on October 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Poor quality food overall no flavour Ambience is good but unfortunately the food lacks flavour and quality!
   

   Is this helpful?

   Report
9. S

   SIOBHAN

   London

   4 reviews

   3.0

   4 reviews

   Dined on October 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Greeting wasn’t as expected & although booked were told no current table & pointed towards large table bar area to wait. No drinks offered during wait . A table was then offered but in front of door which meant during meal coats on as door constantly open & close. Had to ask for drink service at table . Food was delicious but overall experience not as expected. Don’t feel at this point that we would return soon .
   

   Piccolino - ChesterResponded on November 28, 2024

   Ciao Siobhan, Thank you for your feedback. we truly sorry to hear that your experience didn’t meet expectations. I apologize for the wait upon arrival, the lack of drink service, and the discomfort caused by the table placement. While I’m glad you enjoyed the food, I regret that the overall experience left you disappointed. Providing exceptional service is our priority, and it’s clear we fell short this time. We’d love the chance to make it up to you and provide the experience you deserve. Please feel free to reach out to discuss your visit further. Kind regards, Piccolino Team
   

   Is this helpful?

   Report
10. L

    Lucinda

    San Francisco

    1 review

    5.0

    1 review

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very nice as always
    

    Piccolino - ChesterResponded on November 2, 2024

    Hello Lucinda We’re truly grateful for your 5-star review! It was pleasure , and we’re delighted to know you had such a fantastic stay. We’re here to make every visit special and can’t wait to welcome you back for more memorable moments! Manager Team
    

    Is this helpful?

    Report