Prime 54

Review summary

1. P

   Penny

   Pittsburgh

   16 reviews

   5.0

   16 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great menu options for a variety of palates. The crab doughnut appetizer was *chef’s kiss*. It wasn’t anything I expected - but in a good way. Our entrees were delicious and the shareable mac and cheese side (with ditalini pasta and bacon) was a meal in itself. A great experience overall!
   

   • 
   • 
   • 
   • 

   Prime 54Responded 7 days ago

   Dear Penny Thank you for sharing your experience at Fontainebleau Miami Beach. We are delated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future. Kind Regards Guillermo Guest Experience Team.
   

   Is this helpful?

   Report
2. P

   Pam

   Western NC

   5 reviews

   1.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Took approximately an hour just to get our soup appetizer. The server kept making excuses and we eventually had to ask for manager. The poor service ruined the whole experience for us, will not return.
   

   Prime 54Responded on November 17, 2024

   Dear Pam, We apologize for the fact that our rates were higher than you expected. Your feedback is valuable to us, and we will take it into account. We appreciate you bringing this to our attention, and we will work on an action plan to ensure that we can provide rates that are commensurate with the level of service we offer. Kind Regards, Fatima Guest Experience Team
   

   Is this helpful?

   Report
3. M

   MARLENE

   New York City

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Prine 54 and it did not disappoint. The hostess was gracious, our server, Janine, was fantastic and the food very good. The oysters and crab claws and steak tartare were outstanding! My steak was good. I’m not sure it was worth the price point, but nevertheless, enjoyed it. It is Miami Beach, after all! All on all, and enjoyable experience.
   

   Prime 54Responded on November 11, 2024

   Dear Marlene We are delighted to receive your comments! It's wonderful to hear that you found our property beautiful, with staff who are attentive and always ready to lend a helping hand. We are thrilled that our daily attendant, provided you with fantastic service and fulfilled all your needs. Kind Regards, Guillermo Guest Experience Team
   

   Is this helpful?

   Report
4. D

   Denise

   Atlantic City

   38 reviews

   vip
   5.0

   38 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good. Service was excellent. Menu had many options
   

   Prime 54Responded on November 6, 2024

   Dear Denise, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

   Is this helpful?

   Report
5. K

   Kristofer

   Detroit

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing anniversary dinner here. Chef brought us over a glass of champagne, which I thought was very nice. Had an amazing filet dinner with buttery mashed potatoes. Would 100% come back here while visiting in Miami. Waitress and hostess were super sweet as well. Highly recommend 🥰
   

   Prime 54Responded on October 27, 2024

   Dear Kristofer, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

   Is this helpful?

   Report
6. G

   Gary

   Los Angeles

   1 review

   vip
   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was great, food was great, atmosphere was great. Great great great
   

   Prime 54Responded on October 27, 2024

   Dear Gary, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

   Is this helpful?

   Report
7. M

   Mike

   Jacksonville

   8 reviews

   vip
   5.0

   8 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent, restaurant is in a hotel which has many types of guests.
   

   Prime 54Responded on October 25, 2024

   Dear Mike, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

   Is this helpful?

   Report
8. S

   Steve

   New York City

   655 reviews

   vip
   3.0

   655 reviews

   Dined on October 20, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Wagyu was seriously oversalted so beware and ask for light salt if that is an issue. For me it takes away from the obvious quality of the meat. Otherwise, food was very good.
   

   Prime 54Responded on October 26, 2024

   Dear Steve, We appreciate your feedback and take it very seriously. Your comments will help us identify areas of opportunity for improvement. We hope that on your next visit, we will have the opportunity to exceed your expectations and change your opinion of our property. Kind Regards, Selim Guest Experience Team
   

   Is this helpful?

   Report
9. T

   Tim

   Charlotte

   2 reviews

   1.0

   2 reviews

   Dined on October 20, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very loud, service slow, my business clients were unimpressed. After specifying the importance of this meeting and the atmosphere needed I was very disappointed.
   

   Prime 54Responded on October 21, 2024

   Dear Tim, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Elias Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    New York City

    5 reviews

    vip
    5.0

    5 reviews

    Dined on October 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food excellent service. Very loud
    

    Prime 54Responded on October 23, 2024

    Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
    

    Is this helpful?

    Report