PYRO

Review summary

1. r

   raffy

   Edmonton

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The prime rib steak is so delicious we really enjoy our food and the server is super nice and friendly. Thanks Pyro for the incredible dinner tonight
   

   PYROResponded 1 day ago

   Thank you Raffy, we are so glad you enjoyed the prime rib and jazz event!! We look forward to hosting you again soon. Warm regards, Sarah
   

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2. S

   Stephen and Darlene

   Phoenix

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   Jazz band was awesome. Our server Amber was exceptional. Disappointed with the food. Prime rib was over cooked and what served for horse radish was not even close to acceptable.
   

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3. M

   Mark

   Edmonton

   17 reviews

   4.0

   17 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Good company good music, basic food no better than I make. To much for the quality.
   

   PYROResponded 1 day ago

   Thank you Mark, for taking the time to leave us a review. If you are open to sharing more information, I would love any additional feedback or suggestions you may have. You can reach me directly at saelliott@loca.ca Regards, Sarah
   

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4. V

   Vivian

   Edmonton

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious prime rib dinner. White wine list (single servings) was restrictive and costly.
   

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5. A

   Alyssa

   Edmonton

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful and the waiter was fantastic! Only downside was a bit of a wait between ordering and receiving food when it wasn't that busy, and they were out of numerous items on the menu. Cafe Lava cocktail was amazing!!
   

   PYROResponded 3 days ago

   Thank you Alyssa, for leaving us a review! I am happy to hear that you enjoyed the service and the Cafe Lava! I apologize for the food taking longer than you expected and being out of certain items. If you have any additional information you would like to pass on, you can reach me at saelliott@loca.ca We look forward to seeing you again and are hopeful we will have the items back in stock for your next visit! Sarah
   

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6. B

   Brigitte

   Edmonton

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing ! I like the complimentary shots that’s a nice touch. Free samples of sangria and wine. That’s also a bonus. Great ambiance. Our brunch experience was awesome
   

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   PYROResponded 3 days ago

   Thank you Brigitte for taking the time to leave us a 5 star review! I am so happy to hear you enjoyed your brunch! We look forward to hosting you again soon. Best, Sarah
   

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7. C

   Carol

   Edmonton

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great evening out with my bestie! Loved the Spritzers and the Chicken Skewers were yummy. Thank you Pyro
   

   PYROResponded on November 21, 2024

   Thank you, Carol for taking the time to leave us a 5 star review! I am glad to hear you enjoyed your night out with your friend! We look forward to your next visit! Regards, Sarah
   

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8. D

   Deborah

   Edmonton

   22 reviews

   vip
   5.0

   22 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was incredible! Everyone loved their meal.. They were all wonderful with the kids..
   

   PYROResponded on November 20, 2024

   Thank you, Deborah for the 5 star review! We truly appreciate it. Warm regards, Sarah
   

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9. A

   Alyssa and Bill

   Edmonton

   1 review

   2.0

   1 review

   Dined on November 17, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   This is my 5th time at Pyro. The first 2 times we had outstanding food and service so we instantly became addicted. Then we had poor service, then we had poor food, and last night the service was terrible. No re-fills, no second drink order, the food was a little overcooked but not bad, but then we finished eating and after waiting 25 min finally flagged someone else down to get our bill so we could leave. I think the staff here need more training and have no idea what service is. The amount of other staff who were just standing around, while the manager was sitting drinking. I also requested a business card at the start of the meal so we could book a large party (60 people+) and got no info. Disappointing :(
   

   PYROResponded on November 20, 2024

   My sincere apologies for the disappointing service the last few times you were in. I will absolutely be following up with our pyro team that was on shift that evening. Your feedback is valuable to us and I would love to speak to you directly regarding your experience so we can address this as soon as possible. You can reach me at saelliott@loca.ca. I hope to hear from you soon so we can turn this around. Regards, Sarah
   

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10. DF

    DanielleF

    Edmonton

    3 reviews

    5.0

    3 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service from the hostess servers and the manager! Great place for girls night out!
    

    PYROResponded on November 20, 2024

    Thank you Danielle, for leaving us a 5 star review!! We appreciate your feedback. We look forward to hosting you on the next girls night out! Warm regards, Sarah
    

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