Rail House Victoria

Review summary

1. A

   Alison

   VIP

   London

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A delicious Vegan Tasting menu. All the staff were welcoming and friendly as usual. A lovely place to meet a friend for dinner.
   

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2. N

   Nicci

   VIP

   Miami

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Great service, fast. Good food but have tasted better. Nice venue. And friendly lovely staff
   

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3. A

   Amanda

   London

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent location, food and service. A go to place for weekend brunch. Wonderful staff and in particular the front of house manager Soloman.
   

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4. E

   Emlyn

   VIP

   London

   2 reviews

   5.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, beautiful warm ambience, service that left nothing to chance. We had a lovely time.
   

   Rail House VictoriaResponded on January 7, 2025

   Thank you for the wonderful review. We hope to see you here more often. Best, Sarah
   

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5. D

   David

   East Sussex

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great atmosphere and great food. The front of house man was excellent and sang happy birthday to my daughter.
   

   Rail House VictoriaResponded on January 7, 2025

   Hi David, Thank you for your lovely feedback! I’m so glad to hear you enjoyed the atmosphere and food. It’s wonderful to know that our front-of-house team helped make your daughter’s birthday extra special by singing for her! We truly appreciate your kind words and look forward to welcoming you back again soon! Best regards, Sarah
   

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6. JC

   JoaC

   London

   2 reviews

   5.0

   2 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the moment we stepped in to the moment we left we had a lovely time. All the staff were wonderful and took really good care of us, the food and drinks were lovely. A really relaxing, comfortable, fantastic evening.
   

   Rail House VictoriaResponded on January 7, 2025

   Thank you for your wonderful review! I’m so pleased to hear you had such a lovely time with us, from start to finish. It’s fantastic to know that our team made you feel well cared for and that you enjoyed the food, drinks, and relaxing atmosphere. We can’t wait to welcome you back for another fantastic evening soon! Best regards, Sarah
   

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7. S

   Seth

   Seattle

   1 review

   5.0

   1 review

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. Service was top notch. Food was inventive and delicious. Recommended!
   

   Rail House VictoriaResponded on January 7, 2025

   Hi Seth, Thank you for your fantastic feedback! I’m thrilled to hear you had an excellent experience and enjoyed our inventive and delicious food. It’s wonderful to know the service stood out for you as well. We truly appreciate your recommendation and look forward to welcoming you back soon! Best regards, Sarah
   

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8. f

   francesca

   London

   1 review

   2.0

   1 review

   Dined on January 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Overpriced and small portions. Nothing special. I had booked well in advance but seated at a tight uncomfortable table whilst restaurant mostly empty. Staff kind enough to move us to a more spacious table.
   

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9. V

   Vicky

   East Sussex

   6 reviews

   3.0

   6 reviews

   Dined on December 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Restaurant was very cold and the menu more suited for breakfast brunch. The food and service were both good.
   

   Rail House VictoriaResponded on January 7, 2025

   Hi Vicky, Thank you for your feedback. I’m glad to hear you enjoyed the food and service! I’m sorry the restaurant felt cold and that the menu didn’t fully meet your preferences. We’ll take your comments on board as we strive to improve the overall experience for our guests. We hope to welcome you back in the future! Best regards, Sarah
   

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10. V

    Vicky

    Yorkshire

    1 review

    2.0

    1 review

    Dined on December 24, 2024

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 4

    Small portions and expensive . No mention that we were celebrating my son’s birthday . My glass of sparkling wine was flat and was replaced,then my cider was flat , but I couldn’t be bothered to complain. £200 for an average meal ( included a13% service charge) I won’t be visiting again
    

    Rail House VictoriaResponded on January 7, 2025

    Hi Vicky, Thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet expectations, especially on such a special occasion as your son’s birthday. It’s disappointing that this wasn’t acknowledged, and I apologise for the issues with your drinks and the portions not meeting your satisfaction. We aim to provide exceptional experiences for all our guests, and it’s clear we fell short this time. Your comments will be shared with the team as we work to improve. I regret that we didn’t leave you with the positive impression we strive for, but I do appreciate your honesty. Best regards, Sarah
    

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