RAILS Restaurant & Little Bar

Review summary

1. J

   Jekaterina

   London

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The service was really poor. Even though there wasn’t busy and many staff walked around, no one attended our table after the afternoon tea was served. No one asked if everything is fine, whether we need anything else or offered refills. We couldn’t even get a bill until we stood up to leave and started walking to the door. Were ignored completely, really poor!
   

   RAILS Restaurant & Little BarResponded 5 days ago

   Dear Jekaterina, Thank you for sharing your experience at RAILS Restaurant & Little Bar. While I can see there are some positive elements of the experience, we will focus on your constructive feedback on the service element. We endeavour to have all our guests feel pampered and spoiled during their experience with us and I sincerely apologise we fell short on this occasion. Once again, I appreciate you taking the time to share your feedback. Sincerely, Marco
   

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2. M

   Michael

   Charlotte

   2 reviews

   2.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Large group of 20+ were seated at multiple tables in the restaurant which made it unbearably loud and unpleasant (group members kept leaning over our seat to talk to one another). It also caused food service to be slow and the Wellington was soggy, which was likely due to the overworked kitchen. Service staff did what they could to accommodate the patrons not part of the group but they could only go so far.
   

   RAILS Restaurant & Little BarResponded 3 days ago

   Dear Michael, Thank you for sharing your experience at RAILS Restaurant & Little Bar. Providing the highest level of hospitality is our top priority and I sincerely apologize for falling short during your recent visit. We strive to provide prompt and attentive service to all our guests, and it is clear that we fell short of your expectations on this occasion. Thank you for bringing your valuable feedback to our attention and comments will be shared with the team so we can improve our offering and service. I sincerely hope that we will have the pleasure of welcoming you back in the near future. Best, Marco
   

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3. S

   Spiro

   London

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible experience at this venue. The staff were so friendly and inviting, the food was phenomenal (aside from a few appetisers) and the wine delicious. Definitely recommend it.
   

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4. J

   Jane

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was better last time we there than this visit. Ambience was ok until the music got turned down as the tunes were good. Good portion size.
   

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5. A

   Adele

   London

   2 reviews

   4.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Lovely afternoon tea with festive theme. Service was attentive and food was lovely especially the warm scones.
   

   • 

   RAILS Restaurant & Little BarResponded on November 18, 2024

   Dear Adele, Thank you for sharing your experience at RAILS Restaurant & Little Bar on behalf of the entire team. I will share your kind words with our teams, which they will be thrilled to receive. We are delighted you enjoyed your experience and look forward to welcoming you back. Sincerely, Diogo
   

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6. H

   HELEN

   New York City

   7 reviews

   4.0

   7 reviews

   Dined on November 12, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   We were a party of 8 women for a 1pm lunch. There was no pressure for us to leave, so we sat chatting and drinking until 4.30pm. Our waiter, Massimo, was outstanding. Very patient, kind and attentive to everyone’s needs. The food is OK - though not especially of a high standard. Most of the party had a good-value set menu which seemed to go down pretty well. The a la carte menu has a wide choice of meat, fish and veggie and basically it’s English meets Italian/French fare. Nice wines by the glass but no bottles are particularly cheap - but that’s not unusual for central London. Overall a very reasonable venue for a long, relaxed lunch and right next to St Pancras station if some friends are travelling from far afield.
   

   RAILS Restaurant & Little BarResponded on November 15, 2024

   Dear Helen, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the teams (especially Massimo) as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Marco
   

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7. L

   Lynn

   Norfolk/Suffolk

   3 reviews

   4.0

   3 reviews

   Dined on October 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A quiet and welcoming venue to relax and meet friends over a good lunch.
   

   RAILS Restaurant & Little BarResponded on November 1, 2024

   Dear Lynn, Thank you for sharing your experience at RAILS Restaurant & Little Bar on behalf of the entire team. I will share your kind words with our teams, which they will be thrilled to receive. We are delighted you enjoyed your experience and look forward to welcoming you back. Sincerely, Diogo
   

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8. S

   Simon

   Kent

   18 reviews

   vip
   5.0

   18 reviews

   Dined on October 30, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good food. Intimate atmosphere. Great bar and barman. Nice service. Will return. Thank you
   

   RAILS Restaurant & Little BarResponded on October 31, 2024

   Dear Simon, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. I will share your kind words with our teams in particular to our bartender on duty, which they will be thrilled to receive. We are delighted you enjoyed your experience and look forward to welcoming you back. Sincerely, Diogo
   

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9. E

   Ernest

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service excellent and we will be returning soon.
   

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10. W

    William

    London

    1 review

    4.0

    1 review

    Dined on October 14, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    It was a fantastic dinner. Food was great and the ambience was good. We were celebrating Birthday for our nephew and it was fantastic.
    

    RAILS Restaurant & Little BarResponded on October 16, 2024

    Dear William , On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. I will share your kind word with our teams, which they will be thrilled to receive. We are delighted you enjoyed your experience on such lovely occasion and look forward to welcoming you back. Sincerely, Marco
    

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