Ramsays Kitchen - Naperville

Review summary

1. D

   Dave

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food was lukewarm, and the pricing was outrageous
   

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2. N

   Nancy

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was busy for dinner on Christmas night, but our dining experience was exquisite! Shelley, our waitress, gave us excellent drink, entree, & dessert recommendations. Shelley was very attentive & gave us excellent service. The beef Wellington melted in my mouth! My husband ordered the shrimp & crab spaghetti, which was also excellent. Ramsay’s is our favorite restaurant to come to for special occasions. I highly recommend Ramsay’s, & be sure to ask for Shelley as your waitress!
   

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3. S

   Sue

   VIP

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   I was not aware that the Christmas menu was a select few items. At 5:30 pm they were already sold out of salmon and scallops. Soups and salads were not offered nor were any sandwiches. There were just a few appetizers offered. The food that we did order was excellent. Again, certain beers they were out of. Service was ok. We were seated at the front of the restaurant by the window which was nice but seemed out of the way for our waiter. It took forever to get the change back from my cash payment so we could leave. I stayed behind to wait while the rest of my party made their way to the car. Would definitely go again but would check the menu first.
   

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4. A

   Art

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Limited Christmas Menu. Do not go here if you want to eat or are hungry! Food was just okay. Not seasoned well and bland.....Prices are high as the sky. Only part of meal that was good was the appetizer. That was expensive as well though.....Bread that you should normally get with a meal. Different experience, would not do it again.....
   

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5. s

   scott

   VIP

   Chicago

   11 reviews

   2.0

   11 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Extremely disappointing and very expensive Christmas dinner at 5 p.m. We knew in advance there was a limited menu (only 7 entrees and 3 were steaks). In spite of the limited menu, we picked Ramsay’s because my daughter who was home from college loves scallops and my son and I planned on having the crispy salmon. Not until we were ordering our entrees did our server tell us they were out of scallops and salmon. It was only 5 p.m. and they were out of 2/7 of their menu items including the dishes 3 out of the 4 of us planned on having! If it wasn’t Christmas and we had other options we would have left. My wife and son ended up getting steaks, which they said were just fair and one was not the right temperature. My daughter and I each had the $58 chicken dish, which was over cooked to the point it was stringy. Service was also fair. We felt rushed as our server wanted us to put in our entire order when we ordered appetizers, perhaps because she knew they were running out of food, but we didn’t learn this part until after the appetizers arrived. Also, they forgot our only side dish, au gratin potatoes, and it didn’t get to our table for over 5 minutes after our entrees. The potatoes were fair. They were razor thin with a thick layer of cheese. And, no one checked on us until our meal was almost over. We should have said something about our terrible experience, but being Christmas we didn’t feel like complaining. The only dish that was any good was the crab cake appetizer. We had a shrimp cocktail appetizer, which would have been ok, but the cocktail sauce was awful. It was sweet and clearly had no horseradish in it. The desserts were also fair. Terrible experience all around.
   

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6. T

   Thomas

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Third time at Ramses restaurant 😋. All three times were successful and enjoyable. Thomas Fara
   

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7. L

   Lisa

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food was good but nothing special that would make me a returning customer.
   

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8. D

   Donald

   VIP

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   They listed Beef Wellington on the limited Holiday menu but did not inform that it would not be available until later afternoon. Also out of scallops as add ons. Food cold. Side was undercooked.
   

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9. R

   Rachel

   Chicago

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The staff was extremely friendly but I thought the portion sizes was small. For a party of 4, we ordered an app and shared 6 entrees and 3 desserts and left still slightly hungry and no leftovers. It took 45 minutes between the appetizer and entrees as well. It was a nice evening and fun to go to experience it if you are a Gordon Ramsey fan. But, I do not need to go back and was slightly disappointed.
   

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10. M

    Mike

    Chicago

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    As a loyal customer and someone who admires Gordon and has invested thousands in his knives, pans, and pots, I’m deeply disappointed to say that our recent experience at Ramsey’s Kitchen has likely put an end to our visits. We’ve always reserved trips to Ramsey’s for the most precious and special occasions because of the exceptional food, service, and ambiance. Unfortunately, this time everything was the extreme opposite of what we’ve come to expect. Despite having a reservation, we were told to sit and wait because the restaurant was backed up. We obliged, only to be seated later and handed menus that were drastically different from what we were familiar with. The food we specifically came for wasn’t even on the menu. After placing our order, we waited an astonishing 50 minutes for a simple risotto. I mean, I don’t want to be rude, but that’s an absurdly long wait for such a straightforward dish. When the food finally arrived, it was mediocre at best—not remotely worth the money. And let me be clear: I’ve never minded paying top dollar for great food. But this? This wasn’t even close. To add insult to injury, no one acknowledged the excessive wait or offered an apology. We even ordered dessert and coffee, hoping for redemption, but the lack of care and attentiveness sealed the deal. What stings the most is that we had been planning to bring our entire family from overseas for a special dinner at Ramsey’s Kitchen. After this debacle, I’m just grateful it was only me and my spouse—because I’d be mortified to have hyped up the food and service to my family, only for them to witness this disaster. Especially on Christmas Eve, of all nights. It’s a real shame to see such a great place fall so far.
    

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