Red Rooster Overtown

Review summary

1. N

   Nicole

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was flavorful and I would absolutely visit again. We had the Overtown Fish fry and oxtail fried rice. I would eat this dish over and over again.
   

   Red Rooster OvertownResponded 1 day ago

   Hi Nicole, We're thrilled you enjoyed your dining experience at Red Rooster Overtown! It's wonderful to know that our fish fry and oxtail fried rice hit the spot. Your kind words mean a lot to us. We strive to provide our guests with a memorable dining experience, and your feedback made our day. We look forward to welcoming you back soon. Have a wonderful holiday season. Best, The Red Rooster Overtown Team
   

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2. B

   Billy

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was good, not remarkable. Service for drinks from the bar, after seated was exceptionally long. Delivery of food was slightly less of a wait. Pretty disappointed that the Gospel singer was not there today.
   

   Red Rooster OvertownResponded 3 days ago

   Dear Billy, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you faced during your visit, particularly with the lengthy wait for drinks and the absence of our Gospel singer. We want to assure you that we are currently updating our music and entertainment programming. We hope you will give us another chance to restore your trust in our restaurant and provide you with the full experience we strive to offer. Warm regards, The Red Rooster Overtown Team
   

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3. L

   Laura

   Miami

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food. Carlos, our server, recommended excellent drinks, starters and main entrees. Comfort food to the max!
   

   Red Rooster OvertownResponded 5 days ago

   Thank you, Laura! We're thrilled that Carlos made such a great impression on you! We'll be sure to share your kind words with him. We're also delighted you enjoyed the food and look forward to welcoming you back for another amazing experience! Have a happy holiday season. Best wishes, The Red Rooster Overtown Restaurant Team
   

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4. A

   Akili

   Miami

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Food , Atmosphere, Service ! Totally worth the Evening 🤍 Thank you Red Rooster
   

   Red Rooster OvertownResponded 5 days ago

   Hi Akili! Thank you so much for being our guest and sharing your fabulous feedback. We appreciate you! Have a wonderful holiday season, and we hope to see you again soon. Best wishes, The Red Rooster Overtown Restaurant Team
   

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5. S

   Sydney

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The food was interesting; a southern Caribbean concept. The portions were good and we enjoyed everything. Everything had a spice to it. To my surprise, the greens were very spicy, but tolerable. The service was not very good. Our server didn’t introduce himself, so we thought he was the server assistant. One person asked for an appetizer as their meal, yet the plate was sent out 15 mins before everyone else’s. He wasn’t very talkative and did the bare minimum. He would stand there and wait for us to speak to him. This would be a good date night spot. I wouldn’t recommend it as a family spot. The restaurant is very beautiful inside and out.
   

   Red Rooster OvertownResponded 6 days ago

   Dear Sydney, Thank you for being our guest and for sharing your feedback. We strive to make every visit memorable with unique flavors and outstanding service. We are deeply sorry to have missed the mark during your visit. Although we are thrilled you loved our amazing food and beautiful restaurant, we apologize for the less-than-attentive service. We want all our guests to enjoy every aspect of their time with us, and your feedback is very helpful. We hope you will give us another chance to show you the true Red Rooster experience that we are proud of, and we look forward to the possibility of welcoming you back soon. Warmly, The Red Rooster Overtown Team
   

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6. T

   Tyrone & Danielle

   Orlando

   1 review

   2.0

   1 review

   Dined on December 9, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I took my fiance to Red Rooster for his birthday. My recent visit to this restaurant was frustrating from the moment we arrived. The initial interaction with the host was far from welcoming - we were abruptly informed they were fully booked, despite having a reservation and seeing multiple empty tables. When I mentioned our reservation, the host's response was dismissive, stating they were holding the dining room and not seating guests. The situation did not improve when I approached the manager about the delay. Her response was curt and unhelpful, essentially telling me to have a drink and that she would come find me when they resumed seating (which she never did). Adding insult to injury, we were seated after our reservation time, and another group that arrived after us was seated before us. The reservation management appeared completely disorganized. Once seated, we learned that several menu items were unavailable - a detail that would have been helpful to know upon arrival. Our appetizer was initially prepared incorrectly and had to be sent back, further extending our already prolonged dining experience. The sole bright spot of the evening was our waiter, Carlos, who was attentive and provided excellent service. A few dishes stood out positively - the oxtail rice, collard greens, and cornbread were quite good. However, these bright spots were not enough to salvage the overall disappointing experience. Given the poor organization, dismissive staff (outside of Carlos), and inconsistent service, I cannot recommend this restaurant and will not be returning.
   

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   Red Rooster OvertownResponded on December 12, 2024

   Dear Tyrone & Danielle, Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you faced during your visit, especially as we always strive to provide a welcoming and enjoyable experience for our guests. We sincerely apologize for the frustration and disappointment caused, and we appreciate you bringing these concerns to our attention. We're glad to hear that Carlos provided excellent service and that some of the dishes met your expectations. We will use your feedback to address these concerns with our team and ensure improvements moving forward. Please know that we reached out to you privately, and we hope you will reconsider giving us another chance in the future. With apologies, The Red Rooster Overtown Team
   

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7. i

   ian

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This was one of the worst dining experiences I’ve had this year. They were out of most items in the menu. Service was super slow. My chicken was raw and cold on the inside. After I pointed out to the waiter that my chicken was raw, I was gaslit and told that’s just the brine. But on further inspection he said oh yeah that’s not cooked. The manager came over and gave me such attitude and made excuses about how they had a party upstairs and that’s why things were slow. The manager didn’t offer anything to make up for the raw chicken I had been served. She just kind of shrugged and said what do you want me to do about it? Overall I would not recommend this establishment. The one in nyc is so good and so friendly. This place was just average and not worth the hassle. Save your money and just go to Popeyes.
   

   Red Rooster OvertownResponded on December 10, 2024

   Dear Ian, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, excellent service, and a fantastic atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately, and we hope you will extend us a second chance and allow us to show you our best. With regrets, The Red Rooster Overtown Team
   

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8. H

   Herman

   VIP

   Tampa

   30 reviews

   5.0

   30 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always a great meal! We came in on Sunday evening, and it was just starting to pick up. We had to wait a little while for a server to finally introduce himself, but that was fine. Food came out very quickly, and everything was delicious. The African Goddess salad is a must every time we come!.
   

   Red Rooster OvertownResponded on December 9, 2024

   Thank you for your kind words and being a loyal guest, Herman! We’re so glad to hear you enjoyed another great meal with us. We appreciate your patience with the initial wait, and we’re thrilled the food was delicious. Wishing you a wonderful holiday season. All the best, The Red Rooster Overtown Restaurant Team
   

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9. T

   Tamara

   Washington DC

   5 reviews

   2.0

   5 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and waiter was very nice and apologetic. But, it took forever to get our food. People who came after us received their food before us and were completely finished with their food before we received our food. The manager offered us drinks to make up for taking so long to get us our food. The drinks even took forever to come. The restaurant wasn’t even packed when we arrived.
   

   Red Rooster OvertownResponded on December 9, 2024

   Dear Tamara, Thank you for being our guest at Red Rooster Overtown and for sharing your feedback with us. We apologize for the long wait for food you experienced during your visit. We strive to provide exceptional experiences, and it is clear that we fell short of our standards. Your feedback is well received and will be shared with our team to help us improve. We hope you will give us another chance to show you the true Red Rooster experience that we are proud of, and we look forward to the possibility of welcoming you back soon. Warmly, The Red Rooster Overtown Team
   

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10. N

    Nurys

    VIP

    Indiana

    7 reviews

    2.0

    7 reviews

    Dined on December 6, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 5

    I made reservations for my brother’s 72nd birthday. The hostess was wonderful in accommodating us with a high chair and even asked if we brought a cake (we didn’t, we were going to have dessert). We ordered our food at 7pm and at 8:15pm we were still waiting. I got up 2x to ask about our food.. our server was young and nice but not very experienced apparently. We finally got our dinner and my mom’s risotto was cold. Sent it back. Waited again. My oxtail was amazing. The risotto was the worst I’ve ever tried. The Mac and cheese and corn bread and fried yucca all were amazing. The fish fry was also great. It’s unfortunate a lot of it wasn’t hot as it appeared several dishes sat waiting to be served on others. Half our table got up because we had a 2 y/o and it was not way past her bed time but the other half stayed to finish our meals. The server came back and dropped the check on the table with an automatic 20% gratuity and didn’t care to ask if we wanted dessert. It was reserved as a birthday dinner. The whole thing was a disaster. I asked to speak to the manager, Charlotte, who was apparently upset and took off half the bill and the gratuity and asked if she could make it right if we came back. I’ve been here before for my birthday and loved it and went to Red Rooster in Harlem when it opened and actually dined with Chef Samuelssen and Chef Ludo years ago. I’m a huge fan. I was embarrassed for my family because I love the restaurant, the vibe, the food, the music, all of it. This was sadly a fail. I’ll give it another chance at some point but was very disappointed last night. I did leave the server gratuity, of course, but he needs better training on navigating situations like this. He should have advocated for us and maybe brought out appetizers on the house and a couple of desserts and brought the manager out to apologize for the delays in the kitchen. Instead he thought it would go away as is.
    

    Red Rooster OvertownResponded on December 10, 2024

    Hello Nurys, We are truly sorry for the experience you had during your brother’s birthday celebration. It’s disheartening to hear that we fell short in so many areas, especially on such a special occasion. We aim to provide exceptional service and quality, but clearly, we did not deliver. We completely understand your disappointment. We truly hope you’ll give us another chance to make things right — your continued support means the world to us, and we would love to show you the true experience we are known for. With warm regards, The Red Rooster Overtown Team
    

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