Red Rooster Overtown

Review summary

1. T

   Tyrone & Danielle

   Orlando

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I took my fiance to Red Rooster for his birthday. My recent visit to this restaurant was frustrating from the moment we arrived. The initial interaction with the host was far from welcoming - we were abruptly informed they were fully booked, despite having a reservation and seeing multiple empty tables. When I mentioned our reservation, the host's response was dismissive, stating they were holding the dining room and not seating guests. The situation did not improve when I approached the manager about the delay. Her response was curt and unhelpful, essentially telling me to have a drink and that she would come find me when they resumed seating (which she never did). Adding insult to injury, we were seated after our reservation time, and another group that arrived after us was seated before us. The reservation management appeared completely disorganized. Once seated, we learned that several menu items were unavailable - a detail that would have been helpful to know upon arrival. Our appetizer was initially prepared incorrectly and had to be sent back, further extending our already prolonged dining experience. The sole bright spot of the evening was our waiter, Carlos, who was attentive and provided excellent service. A few dishes stood out positively - the oxtail rice, collard greens, and cornbread were quite good. However, these bright spots were not enough to salvage the overall disappointing experience. Given the poor organization, dismissive staff (outside of Carlos), and inconsistent service, I cannot recommend this restaurant and will not be returning.
   

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2. i

   ian

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This was one of the worst dining experiences I’ve had this year. They were out of most items in the menu. Service was super slow. My chicken was raw and cold on the inside. After I pointed out to the waiter that my chicken was raw, I was gaslit and told that’s just the brine. But on further inspection he said oh yeah that’s not cooked. The manager came over and gave me such attitude and made excuses about how they had a party upstairs and that’s why things were slow. The manager didn’t offer anything to make up for the raw chicken I had been served. She just kind of shrugged and said what do you want me to do about it? Overall I would not recommend this establishment. The one in nyc is so good and so friendly. This place was just average and not worth the hassle. Save your money and just go to Popeyes.
   

   Red Rooster OvertownResponded 1 day ago

   Dear Ian, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, excellent service, and a fantastic atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately, and we hope you will extend us a second chance and allow us to show you our best. With regrets, The Red Rooster Overtown Team
   

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3. H

   Herman

   Tampa

   30 reviews

   vip
   5.0

   30 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always a great meal! We came in on Sunday evening, and it was just starting to pick up. We had to wait a little while for a server to finally introduce himself, but that was fine. Food came out very quickly, and everything was delicious. The African Goddess salad is a must every time we come!.
   

   Red Rooster OvertownResponded 2 days ago

   Thank you for your kind words and being a loyal guest, Herman! We’re so glad to hear you enjoyed another great meal with us. We appreciate your patience with the initial wait, and we’re thrilled the food was delicious. Wishing you a wonderful holiday season. All the best, The Red Rooster Overtown Restaurant Team
   

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4. T

   Tamara

   Washington DC

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and waiter was very nice and apologetic. But, it took forever to get our food. People who came after us received their food before us and were completely finished with their food before we received our food. The manager offered us drinks to make up for taking so long to get us our food. The drinks even took forever to come. The restaurant wasn’t even packed when we arrived.
   

   Red Rooster OvertownResponded 2 days ago

   Dear Tamara, Thank you for being our guest at Red Rooster Overtown and for sharing your feedback with us. We apologize for the long wait for food you experienced during your visit. We strive to provide exceptional experiences, and it is clear that we fell short of our standards. Your feedback is well received and will be shared with our team to help us improve. We hope you will give us another chance to show you the true Red Rooster experience that we are proud of, and we look forward to the possibility of welcoming you back soon. Warmly, The Red Rooster Overtown Team
   

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5. N

   Nurys

   Indiana

   7 reviews

   vip
   2.0

   7 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   I made reservations for my brother’s 72nd birthday. The hostess was wonderful in accommodating us with a high chair and even asked if we brought a cake (we didn’t, we were going to have dessert). We ordered our food at 7pm and at 8:15pm we were still waiting. I got up 2x to ask about our food.. our server was young and nice but not very experienced apparently. We finally got our dinner and my mom’s risotto was cold. Sent it back. Waited again. My oxtail was amazing. The risotto was the worst I’ve ever tried. The Mac and cheese and corn bread and fried yucca all were amazing. The fish fry was also great. It’s unfortunate a lot of it wasn’t hot as it appeared several dishes sat waiting to be served on others. Half our table got up because we had a 2 y/o and it was not way past her bed time but the other half stayed to finish our meals. The server came back and dropped the check on the table with an automatic 20% gratuity and didn’t care to ask if we wanted dessert. It was reserved as a birthday dinner. The whole thing was a disaster. I asked to speak to the manager, Charlotte, who was apparently upset and took off half the bill and the gratuity and asked if she could make it right if we came back. I’ve been here before for my birthday and loved it and went to Red Rooster in Harlem when it opened and actually dined with Chef Samuelssen and Chef Ludo years ago. I’m a huge fan. I was embarrassed for my family because I love the restaurant, the vibe, the food, the music, all of it. This was sadly a fail. I’ll give it another chance at some point but was very disappointed last night. I did leave the server gratuity, of course, but he needs better training on navigating situations like this. He should have advocated for us and maybe brought out appetizers on the house and a couple of desserts and brought the manager out to apologize for the delays in the kitchen. Instead he thought it would go away as is.
   

   Red Rooster OvertownResponded 1 day ago

   Hello Nurys, We are truly sorry for the experience you had during your brother’s birthday celebration. It’s disheartening to hear that we fell short in so many areas, especially on such a special occasion. We aim to provide exceptional service and quality, but clearly, we did not deliver. We completely understand your disappointment. We truly hope you’ll give us another chance to make things right — your continued support means the world to us, and we would love to show you the true experience we are known for. With warm regards, The Red Rooster Overtown Team
   

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6. J

   Jay

   Miami

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and meal. The ambience was exceptional and our server, Jeremy did a great job!
   

   Red Rooster OvertownResponded on December 2, 2024

   Thank you for your wonderful feedback, Jay! We're delighted you enjoyed the service, meal, and exceptional ambiance. We'll be sure to share your kind words with Jeremy! Please join us again the next time you're in the neighborhood. All the best, The Red Rooster Overtown Restaurant Team
   

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7. N

   Nikki

   Greater Boston

   12 reviews

   vip
   4.0

   12 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Happy hour is kinda pricey, draft beers not available , the lovely window to outdoors not open. Staff were a delight except the hostess who made us wait 5 mins while she counted all her tickets ? Not sure what that was about, add more goodies to HH menu, no sauv blanc or dessert cmon
   

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   Red Rooster OvertownResponded on December 2, 2024

   Dear Nikki, Thank you for visiting Red Rooster Overtown and for taking the time to share your feedback. While we're thrilled you found our team delightful, we’re sorry that some aspects of your experience didn’t meet expectations. We appreciate your suggestions about the happy hour menu and beverages, and we’ll use your comments to make improvements. Additionally, we apologize for the wait at the hostess stand—this isn’t the standard we aim for. We hope you’ll give us another opportunity to provide the exceptional experience we’re proud of. All the best, The Red Rooster Overtown Team
   

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8. T

   Tyler

   Washington DC

   9 reviews

   5.0

   9 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. Ribs were next level. We got the cookout platter. Tim was an excellent server. Can’t wait to go back next time we are in Miami!
   

   Red Rooster OvertownResponded on December 2, 2024

   Hi Tyler, We're thrilled you enjoyed our amazing food and excellent service! We'll pass your compliments along to Tim. We can’t wait to welcome you back the next time you're in Miami! Best regards, The Red Rooster Overtown Restaurant Team
   

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9. J

   James

   Miami

   2 reviews

   4.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We want to brunch and tried the chicken and waffles and the smoked brisket hash. Both were very good. Really lovely outside dining area.
   

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   Red Rooster OvertownResponded on December 2, 2024

   Hi James! We're so glad you enjoyed your brunch experience. Our outdoor dining area is a favorite, and we're thrilled you found it lovely. We look forward to seeing you again soon. All the best, The Red Rooster Overtown Restaurant Team
   

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10. G

    Gaby

    Miami

    2 reviews

    5.0

    2 reviews

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an amazing time and the food was incredible!! Staff was remarkable and we will definitely return soon.
    

    Red Rooster OvertownResponded 2 days ago

    We are so glad you had an amazing visit, Gaby. We can't wait to see you again soon! Wishing you a wonderful holiday season. Best regards, The Red Rooster Overtown Restaurant Team
    

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