RH Rooftop Restaurant Palo Alto

Review summary

1. G

   Gary

   VIP

   London

   16 reviews

   1.0

   16 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Trendy does not mean good. This is an overpriced burger and fry joint. One dish for one person arrived before our wine was poured . When I mentioned this to the server he replied “we bring the food out as the chef prepares it and we are busy tonight.” They then served 2 of the 3 salads that we ordered making one of our guests wait until the entrees were served to get his salad. His Caesar salad was composed of 50% croutons. My salad was too salty and the grapes in it were not fresh. The waiter never checked backed to ask us about the food until everyone had eaten theirs. The entrees were better but come with a few leaves of lettuce. You can order a side dish but 4 of the 6 choices are potato. We left feeling embarrassed that we had invited our friends to join us. The room was cold and drafty. We most definitely will not return.
   

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2. C

   Colette

   VIP

   San Francisco

   26 reviews

   5.0

   26 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience for Christmas Eve. Everyone’s food was delicious.
   

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3. C

   Christine

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   The shrimp I ordered was charred black and borderline inedible. I would have complained except our server didn’t once come by to ask us how our food was. Very disappointed given it was our special Christmas Eve celebration.
   

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4. L

   Laurie

   VIP

   Seattle

   18 reviews

   3.0

   18 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Beautiful place - fountain in the middle surrounded by Olive Trees and beautiful chandeliers. It was very cold and so had to keep coat on the entire time as did many people in the place. Perhaps better to visit during summer months. The service was not so great. It took several minutes before anyone would greet us at the reception desk. People would walk by and put down menus but not look up and say, 'hi, we will be with you in a minute'. After seated, it was another 15 minutes before anyone came by for anything. Finally, the very soft spoken server was hard to hear because of the noise level but we only saw her twice, once when taking order and once when paying bill as someone else delivered the food. The food was delicious - fried chicken sandwich, sweet potato fries and rib sandwich dip (although the Au Jus was not very warm and bowl was too small to dip sandwich without cutting it up. If you are looking for a beautiful place with not so great service and good food, this is the place for you.
   

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5. R

   Rohini

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service, great staff, look forward to returning soon
   

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6. J

   Jen

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous experience all around. Beautiful ambiance, fantastic service, delicious food and beverages. Will definitely be back.
   

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7. R

   Renee

   VIP

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Club sandwich had bone pieces in the shredded chicken but affogato was great. Have had the dip sandwich previously & was delicious. Along with the butterscotch brûlée.
   

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8. K

   Katherine

   VIP

   San Francisco

   11 reviews

   4.0

   11 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The setting is not as dramatic as the SF location and the noise level is high, but the food was tasty. The staff is not trained in polite table service; stretching across for water glasses, interrupting conversation abruptly and they did not know the menu as you would expect for fine dining.
   

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9. C

   Carol

   Sacramento

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   awesome service and great food. one of the best restaurants in the area.
   

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10. A

    Annalynn

    VIP

    San Francisco

    125 reviews

    3.0

    125 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    I’ve been to RH’s restaurant in Napa and had high hopes for the Palo Alto location, but last night’s experience left us disappointed. They are clearly short staffed because service was subpar. Although we were seated very quickly, our server checked in on us and provided us with water, but it took 30 minutes before they took our order for appetizers and drinks. We were almost done with our our first course before our server asked us about our mains. She also never offered to open our bottle of wine— we had to ask her to open it after we consumed our first course. When our main course arrived (we all ordered the steak), 2/3 arrived cold. Not warm or lukewarm. Cold. That being said, the food had great flavor, so kudos to the chef and the back of the house. The baguette and crispy artichokes were good; the blini was okay; truffle fries were good; steaks had great flavor, including the broccolini. The dessert menu was uninspiring and because of the level of service, we walked to Paul Fleming’s for dessert. I’m not sure I would return to the restaurant soon given our experience, but the ambiance was great! 😉 Wonderful taste in decor and lighting!
    

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