Riding House Fitzrovia

Review summary

1. J

   Jeremy

   London

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Dinner with 4 friends, sat on the left inside, behind the welcome desk, looked like the dining section. Food was great (had halloumi skewers with side of lentils, very tasty). Great desserts too. The place was packed (xmas time). Friendly staff,
   

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2. W

   Wanda

   London

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Staff are lovely and very attentive. The atmosphere was great but sadly the food completely let the whole experience down. I had the full English breakfast but the scrambled eggs were absolutely tasteless, the black pudding cold, the baked beans were BBQ flavour which were too artificial for my taste but the worst thing was the chargrilled sourdough which gave such an overwhelming barbecued flavour to the whole breakfast that it was difficult to taste anything else. I think they’ve attempted to fancy up a classic and sadly missed the mark on all sides.
   

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3. P

   Purdey

   London

   16 reviews

   3.0

   16 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Always loved the Riding House, but left a little bit disappointed this time. We were rushed off our table for another booking, even though we’d only had it for 1 hour 15 and we had a two hour allocation. The hollandaise sauce was also very vinegary.
   

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4. s

   sarah

   Kent

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good my sister had the full English and this looked great however my side never came and I had the mushrooms on ciabatta and the portion size was very small so ended up ordering a second dish. Drinks were slow these only came half way through food service. However it is a nice place and food was good.
   

   Riding House FitzroviaResponded 2 days ago

   Hi Sarah, Thank you for your feedback. We’re glad to hear you enjoyed the food, though we apologize for the issues with your order and the delay in drinks service. The missing side and small portion size are certainly not the experience we aim to provide, and we’ll address this with our team to improve. We appreciate your kind words about the overall atmosphere and food and hope to welcome you back for a better experience next time. Best, Sarah
   

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5. SM

   StephenM

   London

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our group enjoyed the evening, it was a very good experience overall.
   

   Riding House FitzroviaResponded 2 days ago

   Hi Stephen, Thank you for your feedback! We’re so glad to hear your group had a great evening and enjoyed the experience. We look forward to welcoming you back for another wonderful time! Best, Sarah
   

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6. M

   Melanie

   London

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed Riding House Fitzrovia a lot. The food and drinks were delicious and the service was excellent.
   

   Riding House FitzroviaResponded 2 days ago

   Hi Melanie, Thank you for your kind review! We’re so glad to hear you enjoyed your experience at Riding House Fitzrovia. It’s great to know you loved the food, drinks, and service. We look forward to welcoming you back soon! Best, Sarah
   

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7. J

   Julia

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service as always, even bringing out a little treat with a candle for my birthday! The food was delicious and great atmosphere.
   

   Riding House FitzroviaResponded 2 days ago

   Hi Julia, Thank you for your lovely review! We’re so glad to hear you had a great experience and that we could help make your birthday special with a little treat. It’s wonderful to know you enjoyed the food, service, and atmosphere. We look forward to welcoming you back soon! Best, Sarah
   

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8. P

   Philippa

   London

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Wouldn’t choose to come here at Christmas The serving staff where very distracted. Initially very welcoming. Wrong bottle of wine came to the table, then the mains arrived before we’d finished our starters. Quite rudely told that we had 5 mins to finish our coffee as the table was needed and we overstayed the allotted 90 minutes which was incorrect as the table was advertised by Open table for a 2 hour slot. I wouldn’t have booked here for just 90 minutes. We were then over charged as another waiter had mistakenly added coffee to our table after the initial bill was delivered. The waiter who told us to leave wouldn’t have it that they’d made a mistake until I showed the bill she’d given us originally was a bit huffy over the changes The owner manger came over was very apologetic and immediately refunded the service charge without being asked which was much appreciated. Another waiter then came with our amended bill and then tried to imply it was all our fault. Sad end to what was a celebration for each of us. The food was amazing and in a quieter time would be better appreciated. Got home and found I’d lost my glasses. One friend mislaid her scarf and the other had difficulty with the trains Just one of those days!
   

   Riding House FitzroviaResponded 2 days ago

   Hi Philippa, Thank you for your feedback. We’re truly sorry to hear about the issues you encountered, from the mix-up with the wine and timing of your meals to the confusion about your booking duration. We do have a 90-minute limit on breakfast and lunch bookings and a 2-hour limit but for dinner bookings, which is clearly stated on OpenTable, and we apologise for any miscommunication. We regret the overcharge and the way it was handled, though we’re glad the manager was able to resolve it. We also understand how frustrating it must have been with the misplaced items. We appreciate your positive comments about the food and hope you'll consider visiting again for a more relaxed experience. Best, Sarah
   

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9. SL

   SamL

   London

   22 reviews

   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent experience! We had lunch there today and it was a really nice Christmas vibe. Chilled good service. The food was excellent. The staff were really friendly. It was a beautiful set for lunch.
   

   Riding House FitzroviaResponded 2 days ago

   Hi Sam, Thank you for your kind review! We’re so glad to hear you enjoyed your lunch with us and felt the festive Christmas vibe. It’s great to know you had excellent food, friendly service, and a lovely atmosphere. We can’t wait to welcome you back for another beautiful dining experience soon! Best, Sarah
   

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10. T

    Tamsyn Hamilton

    London

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    We have been coming to Riding House for some time and this week had the worst experience there. Food was ok, but staff did not communicate at all that the table was booked for set time period and asked us to leave whilst we were eating mains having waited a long time for order to arrive. Awful communication and dismal customer service. Such a shame this place has gone so downhill. Never experienced anything like it.
    

    Riding House FitzroviaResponded 2 days ago

    Hi Tansyn, Thank you for your feedback. We’re truly sorry to hear about your disappointing experience, especially as you’ve been a valued guest in the past. It’s concerning to hear about the lack of communication regarding your booking time and the disruption during your meal. This is not the level of service we aim to provide, and we will address your comments with the team to ensure this doesn’t happen again. We truly value your past support and hope you'll give us another chance to provide a better experience in the future. Best, Sarah
    

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