Rix

Review summary

1. S

   Sherry

   Grand Rapids

   24 reviews

   3.0

   24 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   First time visit - food was amazing, other than most of our dishes were overly salty. Polenta tots were SO good! Scallops were really good, too. They only had one bartender for the entire restaurant and were out of several featured cocktails and requested gin, so we improvised. But hey, it was Christmas Eve so maybe they were short staffed due to the holiday. Will give them another try.
   

   RixResponded 1 day ago

   Hi Sherry, thank you for reviewing us and providing your feedback! We sincerely regret that your experience with us was less than perfect and we hope to welcome you again so we can share a 5-star dining experience with you!
   

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2. P

   Peg

   Denver

   7 reviews

   1.0

   7 reviews

   Dined on December 19, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   This was my third time at Rix. I made a reservation about a month in advance for a Christmas dinner with friends. They seated us in an area that should not be used in the winter (plastic sheeting was behind me and there was a heater but it did not provide nearly enough heat). The music was so loud we couldn’t hear one another and we were so cold we wore winter jackets the whole time. Our server stopped by every 20-30 minutes. We asked the host about moving tables - they said that wasn’t an option, they did turn down the music and turn up the heaters but it was still very cold and uncomfortable. I ordered their dirty martini extra dirty and it was the worst dirty martini I’ve had, so then I requested a regular vodka dirty martini which also was bland and not “extra dirty”. The server came later and said she heard we were unhappy with the wait on our first round of drinks so she offered free dessert or the first drink comped, which was appreciated. She also informed us a bar tender had to leave for the hospital so that’s why the drinks took longer. We certainly were understanding of that but our concern was misunderstood. It wasn’t the wait on drinks but rather how long she took to ever check on our table and no prior explanation or apology as to the delays. It took over ONE hour before we were able to put our food order in (again / while sitting there freezing). When the entrees arrived, several were incorrect and things were mixed up. She also ended up comping those which was kind but of course would have been ideal to get the entrees as ordered. I’m hopeful this was a one off bad experience. I will certainly request to not sit in this same area in cold weather if I ever do make a group reservation again.
   

   RixResponded 4 days ago

   Hi Peg, thank you for taking the time to review us and provide your feedback. We sincerely apologize for the issues you had during your dining experience and we hope to make this right. Please reach out to our Manager, Callie, at Cmaclean@adahotel so we can connect with you directly regarding your experience. We hope to hear from you soon!
   

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3. R

   Ronald

   Grand Rapids

   10 reviews

   5.0

   10 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Rix in Ada does not disappoint.  We had a fantastic time and the food was beyond expectations.  The menu, although small, is filled with just the right variety of dishes to please most anyone. Service was great, both for awesome flavor and presentation.  The dinner was beautifully plated and consistently tasty. Cocktails, while a little pricey, are fun, fancy, with the bartender using "top tier" liquors in his creations.  By the way, they have to have the best Creme Brule in town, it's to die for! It was a most enjoyable experience and will definitely eat here again.
   

   RixResponded 4 days ago

   Hi Ronald, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!
   

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4. H

   Heather

   VIP

   Grand Rapids

   7 reviews

   5.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The appetizers and drinks were fantastic! I’ve been struggling finding a place with good options for vegans and vegetarians and the polenta tots and not your mother’s meatballs were amazing. The service was excellent and they took care of my daughter’s birthday drink. I will definitely be back!
   

   RixResponded on December 16, 2024

   Hi Heather, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!
   

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5. l

   laurel

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The atmosphere, the food and ambiance was beyond our expectations. The entire place is stunning with incredible views and every detail was well thought out. It was chic but cozy..we were able to have intimate conversation but with a lively atmotmosphere around which felt warm and inviting. The terrace was warm with heaters and made a really great place to hang out with beautiful lights, greenery and cozy seating to enjoy an after dinner drink! The food was exceptional- the scallops and tenderloin were perfect and the drinks were delicious. The only slightly suprising side was the server started out very kind and attentive, but seemed to quickly lose interest in our table. We had to flag her down for drink refils several times as she never returned to our table once the food was delivered. We would've stayed to enjoy more drinks but eventually couldn't get her attention so we went elsewhere. Other than that, it was an incredible anniversary celebration together!
   

   RixResponded on December 16, 2024

   Hi Laurel, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!
   

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6. d

   dana

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on December 6, 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   The food wasn’t great at all. We ordered calamari that was heavily breaded. Super crunchy. Tasted like it came out of the freezer. Our main coarse were scallops. The scallops themselves were good but what they were plated with wasn’t good. Very bland. We also felt rushed by our server. We’ve heard great things but we probably won’t be back.
   

   RixResponded on December 9, 2024

   Hi Dana, thank you for taking the time to review us. We sincerely apologize for the poor experience you had with us, we strive to provide our guests with the best dining experience possible and we truly regret that we failed you. We hope you'll give us another chance soon so we can make improvements and provide you with a 5-star experience!
   

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7. M

   Mark

   VIP

   Grand Rapids

   13 reviews

   5.0

   13 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner at the Rix. Got the steak. Big group to celebrate.
   

   RixResponded on December 16, 2024

   Hi Mark, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!
   

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8. OT

   OpenTable Diner

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service, tasty food, and lovely ambiance. My girlfriends and I thoroughly enjoyed our visit!
   

   RixResponded on December 9, 2024

   Hi, thank you for reviewing us! We're so happy to know that you've had a great experience with us and we hope to welcome you again soon!
   

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9. R

   Robbin

   Grand Rapids

   6 reviews

   4.0

   6 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service. Muzak was a bit loud. It would be nice to have a nice bit of bread with our soup & salad we ordered. Great atmosphere. Comfortable seating.
   

   RixResponded on December 3, 2024

   Hi Robbin, thank you for reviewing us! We're happy to know you enjoyed your experience with us and we hope to welcome you again soon!
   

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10. M

    Mark

    VIP

    Grand Rapids

    5 reviews

    5.0

    5 reviews

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful atmosphere, vibe, service, and amazing food! The place to be in Ada! Drinks are amazing also.
    

    RixResponded on December 3, 2024

    Hi Mark, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!
    

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