Ruth's Chris Steak House - Charlotte - SouthPark

Review summary

1. S

   Sarah

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Welcoming and inclusive to our 3 children. Food was excellent
   

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2. R

   Richard

   Charlotte

   4 reviews

   vip
   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We have not been to Ruth’s in a long time. Pleasant surprise. It was a great meal.
   

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3. T

   Tom

   Charlotte

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous meal! Everything was great from the service to the food.
   

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4. K

   Kimberly

   New York City

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We went for their Thanksgiving special. Very disappointing. Turkey was very dry, We asked for more gravy and got a few tablespoons. Carrots were still hard, not glazed at all. Dessert was tiny. Would not do again. Potatoes and stuffing were drynand in the shape of a scoop. felt like we were at school lunch line. Very disappointed for $49.95 each..
   

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5. J

   Judy

   Baltimore

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A truly wonderful Thanksgiving meal. My first year ever I didn’t cook the Thanksgiving meal, nor did I have to clean up. It was refreshingly wonderful.
   

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6. J

   Jeffrey

   Charlotte

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Thanksgiving last year at Ruth Chris' was wonderful. This year, extremely disappointing. The bread was stale, our drinks did not arrive until after the salad, the turkey dinners were lukewarm at best slopped on to a small cafeteria size plate. Definitely not a Ruth Chris' standard. The pecan pie was as hard as a rock and was inedible. The waiter was very nice and maybe he did the best he could under the very crowded conditions but still, it was a poor experience. Will definitely reconsider choosing Ruth Chris' for all our special occasions.
   

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7. A

   Adela

   Charlotte

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   The Thanksgiving menu was delicious unfortunately the service we got was terrible.
   

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8. K

   Katrina

   Richmond

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Huge disappointment. With wine, juice ,extra sides and a generous tip, spent $300 on a “Thanksgiving” meal that was comparable to Applebees and I don’t even eat there. The best part of the meal was the service. I suggest they put all families with young children in a separate dining room. The food was so bad, we will not be returning for any occasion.
   

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9. I

   Ilse

   West Virginia

   20 reviews

   vip
   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nate always takes great care of us. Wonderful food.
   

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10. N

    N

    Charlotte

    18 reviews

    vip
    2.0

    18 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3

    Meh. When I think of Ruth’s Chris, I think of a great meal with excellent service. This visit was not great- definitely won’t go back with so many other fine dining steakhouse options in Charlotte. Pre-dinner communication We needed to move our reservation back - but didn’t realize it until the morning of our reservation. I booked through Open Table and tried 2x that morning:mid afternoon to contact them through the messages option. No reply. I called and left a voicemail. No reply. I eventually drove there to ask for the later reservation, which was accommodated. Note- I could see there was availability in the app, just unable to move the reservation since it was the same day- had a pop up that said to contact the restaurant directly. Service while dining We had an excellent waiter who was patient & helpful with our party of 8 that included several indecisive pre-teens. His service is the only 5-star part of our meal. One entre order was super delayed; it came out maybe 10 minutes later than everyone else’s. Sounded like a kitchen snafu? Food Steaks were good, as you’d expect. Every seafood dish we got tasted old. Crab cakes, crab stuffed mushrooms and the shrimp that accompanies the Ruth’s Special filet all tasted terrible. I get that this is a steakhouse but expected better quality in their seafood. Disappointed and many elements left uneaten.
    

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