Ruth's Chris Steak House - West Des Moines

Review summary

1. C

   Christie

   VIP

   Des Moines

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always perfect! From the ambience, to the food, to the service, everything was exquisite.
   

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2. m

   michelle

   Des Moines

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food and the service was outstanding. I did give it 3 stars on ambience only because, when I made the reservation I didn’t get to choose the main dining room or the upstairs bar area. I have been to Ruth’s 3 times but never upstairs. While my guest and I were enjoying a nice dinner, I see three individuals wearing ball caps, and another individual wearing sweatpants/sweatshirt. This set me back for a minute as I thought Ruth’s was a fine dining restaurant. I did find out that the upstairs is a bit more casual. This is my opinion and mine only. If I go to a fine dining restaurant and get dressed up for the evening, I do not except to see people in ball caps, sweatpants, leggings, etc. I do understand that restaurants do not want to turn away guests, but you do have the right to appeal to the dress code. Or at least ask the quest who made the restaurant if they would like the dining room or casual area. This was my friends first time at Ruth’s and I was kinda disappointed. But again, my opinion only. Everyone has a right to choose for themselves. Thank you
   

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3. A

   Alan

   Des Moines

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for our family Christmas dine out dinner and Nicholas was our server. He did a superb job!
   

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4. C

   Cris

   Des Moines

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service is always great. Laura was fantastic always on point. Thanks We will be back.
   

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5. J

   Julie

   Des Moines

   12 reviews

   3.0

   12 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Disappointing experience. Steak was just ok. Definitely not worth the price. Sides came lukewarm warm. Maybe cause food was sitting in kitchen as our salads came before our appetizer. Had to ask for our appetizer when we finally got the waitress flagged down. She said it was given to an incorrect table. And she had to put a new order in. She did her best but I think they were understaffed. Definitely not the experience I expected for a special Christmas dinner with family.
   

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6. k

   karissa

   Minneapolis

   9 reviews

   3.0

   9 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was very loud, steak over cooked, shoestring potatoes cold. My husband never got his salad. Not what you expect for the price.
   

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7. A

   Amelia

   Jacksonville

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and experience overall! Highly recommend!
   

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8. A

   Andy

   Des Moines

   1 review

   3.0

   1 review

   Dined on December 16, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food as always was exceptional, Our server Brandon only visited table 3x once take orders, once to drop bread/salads, once to refill drinks. We were a table of 4 adults and were there 2 hours and 1 of maybe 4 tables. My daughters sprite was flat, he said he would get it fixed. Once he brought salads, we had to ask if they had that sprite fixed. It was literally a hour later.
   

   Ruth's Chris Steak House - West Des MoinesResponded 7 days ago

   Hello Andy, We're sorry to hear about your recent visit to Ruth's Chris Steak House - West Des Moines. We always aim to provide exceptional food and service, and we regret that we fell short this time. We appreciate your patience and understanding, and we're glad that you found our food to be exceptional. We'll definitely look into the issue you've raised about the sprite and assure you that we take your feedback seriously. We hope to see you again soon and provide you with the exceptional experience you deserve. Best, Kaitlyn Patterson, GM
   

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9. J

   Jason

   Minneapolis

   3 reviews

   2.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Food is okay. Not great for the price or cooked to doneness as ordered. Menu not explained well. Keep in mind the water is not free. Be prepared for $7 a bottle without explanation prior. Family sides greatly vary in quantity. Lobster Mac n cheese is very poor. Slow awkward service. Overall highly disappointing. Would not recommend.
   

   Ruth's Chris Steak House - West Des MoinesResponded 7 days ago

   Thank you for taking the time to leave a review. Would you please contact us directly and share more about your experience at kaitlynp@ruthschris.us? Please provide your contact information, including your phone number, and we will contact you promptly.
   

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10. R

    Roger

    Des Moines

    8 reviews

    5.0

    8 reviews

    Dined on December 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Helped us with not ordering things we were allergic to. Steaks cooked perfectly. Hallie and Kat were our servers and were outstanding.
    

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