Saltine

Review summary

1. M

   Maggie

   Richmond

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant and the food was great. Fresh and unique recipes and cocktails. Bryan, our waiter, was wonderful, attentive and explained everything we had questions about. Very personable. We will be back.
   

   Is this helpful?

   Report
2. J

   Janet

   Richmond

   19 reviews

   vip
   4.0

   19 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I like to go here for the lobster roll and clam chowder. Always a nice lunch.
   

   Is this helpful?

   Report
3. K

   Katie

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The dessert orb was amazing! And the scallops were delicious
   

   SaltineResponded on December 2, 2024

   We're delighted you loved the dessert orb and found the scallops delicious—they’re definitely guest favorites! We look forward to serving you again soon.
   

   Is this helpful?

   Report
4. MM

   MitziM

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Thanksgiving Dinner here because we were visiting my daughter. The service was fantastic and the food was amazing! We had a wonderful meal, there were five of us and it was relaxing and we thoroughly enjoyed our time at Saltine!
   

   SaltineResponded on November 30, 2024

   Thank you for spending your Thanksgiving with us and for sharing such wonderful feedback! We’re thrilled to hear that you and your family had a fantastic meal and enjoyed a relaxing and enjoyable time together. It means so much to us to be part of such a special occasion. We look forward to welcoming you back for more memorable meals in the future!
   

   Is this helpful?

   Report
5. G

   Gerardo

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The server and service were fantastic. The food tasted great, especially the she-crab soup. I think our server's name was Sam.
   

   Is this helpful?

   Report
6. h

   hollin

   Washington DC

   236 reviews

   3.0

   236 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   First of all, we have eaten at Saltine many times before over the years so I want to put this review in context. We came here for Thanksgiving dinner. I ordered the Thanksgiving special entree dinner which included dessert. The portions of each item were small for the price but they were tasty. The food was lukewarm though. The dessert came and it was a substitute for the advertised pumpkin pie. This was a problem because the server was aware that I was choosing the special entirely for the dessert. I expected that when I placed the order a serving of the dessert would be set aside. To make matters worse the server was extremely cavalier about it. The manager of the restaurant was called to address it and she was very helpful and adjusted the bill but we realized later that we were charged a tip on the full amount and it was the server’s fault in my opinion because she didn’t do her job well in the first place but she got a substantial tip anyway. The general atmosphere of this restaurant as an upscale restaurant for business people has declined significantly since we last ate there in the summer of 2022. I hope the restaurant will return to their previous level of professionalism and commitment because downtown Norfolk needs Saltine to be top notch again.
   

   SaltineResponded on December 2, 2024

   Thank you for sharing your feedback and for being a loyal guest over the years. We're sorry your Thanksgiving experience didn’t meet your expectations. While we’re glad you enjoyed the flavors of the food, we regret the issues with portion size, temperature, and the dessert substitution. We also apologize for how the situation was handled and understand your frustration. We appreciate your feedback and are committed to making improvements. We hope to welcome you back soon and provide the exceptional experience you deserve.
   

   Is this helpful?

   Report
7. G

   G William

   Richmond

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent*fresh* seafood. Pleasant ambience. Server was charming - smooth, courteous & prompt. Valet parking is available & hassle-free.
   

   SaltineResponded on November 30, 2024

   Thank you for your kind words! We’re delighted to hear you enjoyed the fresh seafood, pleasant ambiance, and hassle-free valet parking. It’s wonderful to know that your server’s charm and attentive service added to your experience. We look forward to welcoming you back for another excellent visit soon!
   

   Is this helpful?

   Report
8. C

   Catherine

   Washington DC

   36 reviews

   vip
   5.0

   36 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely Thanksgiving lunch. The hostess was kind enough to find us a quiet corner booth that was perfect for four seniors, especially our 92 year old mother. Bruce, our server was attentive without being intrusive. We all had fresh fish that was perfectly prepared and delicious.
   

   SaltineResponded on November 30, 2024

   Thank you for spending your Thanksgiving with us and for sharing such a heartwarming review. We’re so glad our hostess was able to find the perfect spot for your group, and that Bruce’s attentive service made your meal even more enjoyable. I’ll be sure to pass along your kind words to him, the hostess, and our kitchen team—they’ll be thrilled to hear your appreciation. We’re delighted you enjoyed the fresh fish and had a lovely dining experience. We look forward to welcoming you and your family back for more special moments in the future.
   

   Is this helpful?

   Report
9. M

   Meaghan

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great atmosphere. I can’t believe we haven’t been here before
   

   • 
   • 

   SaltineResponded on November 30, 2024

   Thank you for your kind words and for sharing your detailed experience with us! We’re delighted to hear you enjoyed the delicious food, cozy atmosphere, and thoughtful seating arrangements. It’s great to know that these small details contributed to making your visit special. We’re especially thrilled that Josy provided such wonderful service with her knowledge, recommendations, and perfect balance of professionalism and friendliness. I’ll be sure to share your kind words with her—she’ll be so pleased! We look forward to welcoming you back for another great experience soon and hope Josy will have the chance to serve you again.
   

   Is this helpful?

   Report
10. L

    Lynn

    Baltimore

    10 reviews

    5.0

    10 reviews

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Saltine is a great restaurant. The menu is large with many delectable options. The atmosphere is lovely and a great location near the waterfront.
    

    SaltineResponded on November 26, 2024

    Thank you for your kind words! We’re thrilled to hear you enjoyed our menu, atmosphere, and waterfront location. Your feedback means so much to us, and we’re delighted to know we could provide a great dining experience. We look forward to welcoming you back to Saltine soon!
    

    Is this helpful?

    Report