Saltine

Review summary

1. S

   SCOTT

   Richmond

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Went to lunch there about a month ago which was fantastic. I had the lobster roll and truffle fries which were absolutely amazing. The service was top notch, we had about 9 in our party. My wife and I went to dinner 03/01 and unfortunately did not have the same experience. The waitress only came to the table 2 times, the first time to get drink orders, the second time to drop off drinks and get our order. We were never asked for another drink or had our waters refilled, my wife had to flag down the waitress next to our table to not only refill our waters but bring us the check. The food was very underwhelming this go around. The food came out lukewarm, I ordered the crab cakes and truffle fries. The fries tasted like they had been plated and were sitting for awhile. My wife ordered the the stuffed flounder with crab which she really enjoyed. Her side not to much, she ordered the butternut cheddar grits. They were super salty, watery and lukewarm. I will probably only go back during lunch time if I do decide to eat there again.
   

   SaltineResponded 3 days ago

   Thank you for your feedback. We’re really sorry to hear that your recent dinner experience didn’t meet your expectations. We truly appreciate you sharing both the positives and the areas where we fell short. It’s great to know that your wife enjoyed the stuffed flounder, but we’re disappointed to hear about the service and food temperature issues. We will be addressing this with our team to ensure these concerns are handled better in the future. We hope you'll consider giving us another chance, and we’d love to provide you with the exceptional experience you had before.
   

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2. OT

   OpenTable Diner

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for a date night with my husband. Very cozy, speakeasy, and upscale looking restaurant. Service was great and food was amazing. Drinks were also delicious.
   

   SaltineResponded 3 days ago

   Thank you for your wonderful review! We're so happy to hear that you and your husband enjoyed your date night with us. It’s great to know the atmosphere, service, and food made for a special experience. We can’t wait to welcome you back for another amazing evening!
   

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3. A

   Alpo

   Seattle

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and ambience definitely go again
   

   SaltineResponded 3 days ago

   Thank you for the amazing review! We're thrilled to hear you enjoyed the food, service, and ambiance. We can’t wait to have you back for another great experience!
   

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4. C

   Carolyn

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Was referred to Saltine based on friends who had a really nice experience just the night before. I ordered appetizers and fish for an entree. Appetizers were good but fish was only cooked through on the very ends of the fish. I couldn't even flake the remainder of my fish in order to eat it because it was still nearly raw and rubbery in texture. Really disappointed.
   

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5. C

   Charles

   VIP

   Richmond

   59 reviews

   3.0

   59 reviews

   Dined on February 27, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We have dined at Saltine numerous times in the past. This visit definitely disappointed. The food was bland and the service was lacking. Nothing about the evening was impressive.
   

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6. M

   Marcus

   Washington DC

   1 review

   5.0

   1 review

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For my first time there me and my date had an amazing time. Reservation was on time our waitress was outstanding. Food was 10/10 crab cakes great the peach tree oysters was so delicious. Only thing I suggest is add some cheese cake to the desert menu.
   

   SaltineResponded 3 days ago

   Thank you for the fantastic 5-star review! We’re so glad you and your date had an amazing time. It’s great to hear the crab cakes and peach tree oysters hit the spot! We appreciate your dessert suggestion and will definitely take that into consideration. We can’t wait to welcome you back for another great experience!
   

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7. C

   Christopher

   Baltimore

   3 reviews

   4.0

   3 reviews

   Dined on February 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was excellent. Wait staff was a little to quick to clear dishes from the table, as one diner was still eating.
   

   SaltineResponded 3 days ago

   Thank you for your review! We're thrilled to hear you enjoyed the food. We apologize for the timing of the service and appreciate your feedback. We’ll make adjustments to ensure a smoother experience next time. We look forward to welcoming you back soon!
   

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8. C

   Cheryl

   Greater Boston

   18 reviews

   4.0

   18 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Nice restaurant. Would go back. Food was good. Had a new waiter so service was a bit slow but overall a good experience. Manager was very helpful when we had a slight issue about menu options.
   

   SaltineResponded on February 17, 2025

   Thank you for dining with us and for your understanding as our new team member got up to speed. We’re glad to hear you had a good experience overall and that our manager was able to assist with your menu concerns. We appreciate your support and look forward to welcoming you back for an even smoother experience next time!
   

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9. P

   Parker

   Greensboro

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Noah was the best server ever! Made for a great experience on Valentine’s Day. Our food was taking a bit to come out and he brought us some she crab soup (delicious by the way) to hold us over for the main course. Great attitude and service and I hope we have him again next time we dine at Saltine.
   

   SaltineResponded on February 17, 2025

   Thank you for spending Valentine’s Day with us! We’re thrilled to hear that Noah made your experience truly special. His attentiveness, great attitude, and thoughtful gesture with the she crab soup are exactly what we strive for in hospitality. We’ll be sure to pass along your kind words to him—he’ll be so happy to know he made such a lasting impression! We can’t wait to welcome you back and hope you’ll have the chance to dine with Noah again in the future.
   

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10. T

    Tevin

    Richmond

    1 review

    5.0

    1 review

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My wife and I went in for Valentines Day and everything was on point! The service Lindsey provided was great and the food that was recommended was just as good. We had drinks, appetizers (the oysters and scallops were 10/10), entrees and dessert. This was our first time visiting but definitely will not be the last!
    

    SaltineResponded on February 17, 2025

    Thank you for celebrating Valentine’s Day with us! We’re thrilled to hear that Lindsey provided great service and that you enjoyed everything from the oysters and scallops to the entrees and dessert. We appreciate your understanding regarding the slight mishap and are glad our team was able to address it promptly. It means a lot that your first visit was a great one, and we look forward to welcoming you back for many more!
    

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