San Laurel

Review summary

1. A

   Andrea

   VIP

   Washington DC

   17 reviews

   4.0

   17 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good Spanish cuisine with unusual choices. The selection of plates however is limited, and food portions are small. It’s quite pricey for what you get
   

   Is this helpful?

   Report
2. K

   Kim

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner! Dining room seemed a bit loud so we sat outside where there were large heaters and blankets were offered (not needed). The food and service were top notch. Expect to pay over $100 per person but well worth it
   

   Is this helpful?

   Report
3. L

   Laura

   VIP

   Los Angeles

   44 reviews

   4.0

   44 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Beautiful spot. Lovely meal. But REALLY EXPENSIVE. Like so expensive.
   

   Is this helpful?

   Report
4. B

   Beth

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Deeply disappointed with my experience at San Laurel. Ordered the Jamon & Manchego sandwich for lunch. When the buser brought out the food, he said “and here is your grilled cheese,” to which I replied “Oh, I ordered the ham and cheese.” Buser assures me, oh yes, there is ham on there, I misspoke. I take a bite, no ham. Peel open one half of the sandwich, no ham in site. Also nowhere in site? My server. I flag down another buser and ask if he can send the server over. Cue 5+ minutes of waiting while I can see the server across the nearly empty restaurant chatting with co-workers. She eventually comes over, apologies, takes the plate and assures me she will correct the mistake. Ten minutes later, she returns with THE ORIGINAL SANDWICH which has a bite taken out of it and has been peeled open and had some slices of ham hastily slapped inside. Mind you, about 15 minutes have passed since the sandwich was initially served to me, so it is also now cold and the rest of my party has finished their entrees. To add insult to injury, the server then comes over with a carafe of tap water to refill my half empty glass. I held my hand over the glass and reminded her that we had ordered sparkling water for the table. Upon me removing my hand, she filled the glass anyways and then asked me if I wanted to buy another bottle of sparkling. The whole service experience was truly uncomfortable, embarrassing and over priced. For a restaurant with a big name celebrity chef attached, they should be deeply ashamed of the level of service they are providing.
   

   Is this helpful?

   Report
5. R

   Rudolph

   Los Angeles

   18 reviews

   3.0

   18 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   NEW Years Eve Dinner Prix Fixed Menu Way Over Priced for Mediocre food. Steak was barely warm Appetizers were fair. No drinks included unless you did a wine pairing.. Over $200/ person. Never again
   

   Is this helpful?

   Report
6. A

   Adam

   VIP

   Los Angeles

   11 reviews

   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Went for NYE. The food was amazing. But the server was trying to make us move so fast that our entire tasting menu was served in under 45 minutes, and we had the table for 2 hours. He didn’t even look that busy, but he only took basic care of us, nothing above the minimum, and we felt rushed. On previous visits the service was amazing, so maybe a fluke that night. But considering our bill was $1200 we were expecting a different level of attention and timing.
   

   Is this helpful?

   Report
7. J

   Joe-Nicole

   VIP

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   beautiful restaurant, caring servers, very fresh ,tasty food. lovely environment. try to sit facing Disney Hall
   

   San LaurelResponded 5 days ago

   Thanks for visiting us, Joe-Nicole! We're thrilled to hear that you enjoyed your experience at San Laurel. Our team takes great pride in providing attentive service and delicious food, so we're glad to know we hit the mark for you. We're also glad you appreciated the view of the Disney Hall. We look forward to welcoming you back soon! Management Team - San Laurel
   

   Is this helpful?

   Report
8. a

   amir

   VIP

   Los Angeles

   70 reviews

   5.0

   70 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience overall. No minuses except price maybe. The restaurant is on the 10th floor of the Conrad hotel building. Walk across street from Disney Hall where we were before the dinner. Recommend multiple shared plates and a couple of the main courses. Drinks were excellent. Service was top notch. Highly recommend as a special occasion place to go to.
   

   San LaurelResponded 5 days ago

   Hello amir, Thank you so much for your kind words and for recommending San Laurel. We're thrilled to hear that you had a fantastic experience with us, from the view from the top of the hotel to the service and the food. We're especially glad that you enjoyed the main courses and drinks. We strive to provide an exceptional dining experience, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
9. A

   Abby

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was very knowledgeable about the wines and the menu and gave us the time and space to figure out what we wanted without rushing us but was spot on to return to our table to follow up- how many times in most restaurants you ask for more time to decide and the server forgets you? Not so with our server she was very attentive and accommodating and made our experience memorable and special! The food was a great with an interesting take on the classics. Our only quibble was arriving 15 min early and being told we would be seated closer to our reservation time due to large parties leaving but 10 min later we were seated in a largely empty restaurant section, not a deal breaker but why not seated when we arrived?
   

   San LaurelResponded 5 days ago

   Hello Abby, Thank you for your kind words and for taking the time to share your experience at San Laurel. We're thrilled to hear that you found our server Elizabeth knowledgeable and attentive, and enjoyed our unique take on the classics. We always strive to make every dining experience memorable and special, and your feedback is a testament to that. We apologize for the initial seating delay and understand your frustration. We're glad you were eventually seated and not rushed, and we appreciate your patience. We'll definitely take your feedback into consideration as we continually strive to improve our service. Thank you again for your review and we look forward to serving you again soon. Best regards, San Laurel Management Team
   

   Is this helpful?

   Report
10. C

    Carol

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3

    Lunch now starts at 11 which was a disappointment for us arriving then and hoping for brunch/breakfast. The menu was very sparse tho good and the service was unconcerned and uninformed. We could scarcely get our bill in time for our 1:00 show. We won’t be going back for our pre theater meal in the future.
    

    San LaurelResponded 5 days ago

    Thanks for the feedback, Carol. We're sorry to hear that your experience at San Laurel didn't meet your expectations. We understand how important it is to have a smooth start to your meal and we're sorry for any confusion about our menu. We also acknowledge that you found our service lacking. We always aim to provide a great experience and your feedback helps us improve. We hope you'll give us another chance in the future to make it right. Best regards, San Laurel Management Team
    

    Is this helpful?

    Report