Scalo

Review summary

1. M

   Meredith Jim

   New Mexico

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I was informed that my order would take 25 minutes. Starting with a salad this didn't seem too long. Unfortunately our entrees didn't come until one and a half hours later. I'd ordered a glazed pork chop and it came drowning in brown gravy. Not wanting a heavy meal at this time, I boxed for later. A very disappointing evening.
   

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2. C

   Chuck

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our 3rd Time Dining at Scalo. Once again, a five star experience from beginning to end. Hospitality, ambience, quality of menu selections, service and quality of meals was exceptional. Will repeat again and again at Scalo.
   

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3. D

   Daniel

   VIP

   San Francisco

   28 reviews

   1.0

   28 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Christmas Eve dinner was ruined at Scalo. We are long-time customers at the restaurant, even under its new management, we've been several times. But Christmas Eve 2024 might be our last trip there. Here's why: 1. The waitress spoke to us as if we were in the 3rd grade and in the third-person, ie. are "we" enjoying our dinner; are "we" finished working; are "we" thinking of another drink and so on. Every time she came to the table she announced what she was doing, "I'm going to remove your bread plates, I'm going to fill your water, I'm going to get the salt and pepper (it never came), I'll bring your drinks now (all four of us received the wrong drink). She interrupted our conversations throughout dinner never noticing that she was. Horrible service. 2. Two of us ordered duck confit as an appetizer. We were told that the duck was presented on a small bed of greens. Instead, there was an enormous mound of arugula with two strips of something akin to jerky embedded in the greens. It was awful. We sent them back to the kitchen but no reply or potential for substitution. 3. the hostess seated 12 people in t-shirts, baseball caps and their dates next to us. They yelled and screamed the entire duration of our meal. We asked that management ask them to "tone down." I told one of the head waiters about our inability to hear one another speak, to enjoy our dinners, to merely have a lovely evening and was told that the manager was far too busy to talk to us about the problem. No one asked the out of control table to act decently. // The bill was over $400. The food was mediocre and nearly cold. The waitress comped two coffees and "apologized" for any inconvenience. The place exudes a faux sophistication and was a total rip-off with an unbearable atmosphere.
   

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4. J

   Jennifer

   New Mexico

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Great way to spend Christmas Eve.
   

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5. B

   Breanna

   VIP

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We have been to Scalos several times and it is always been one of our favorite places. We thought Christmas Eve would be a perfect night. The service was terrible. The server did not refill our waters or check on the table. The chicken, pork chops, and steak were completely raw. The sides were cold and the ice cream machine was broken. The experience was a complete letdown. We will never again visit Scalos.
   

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6. A

   Adrian

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Server was terrible. Food was ok but pretty bland. Would not recommend.
   

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7. B

   Barbara

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a wonderful restaurant with delicious food and excellent service! We would definitely return.
   

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8. B

   Brian

   New Mexico

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderfully cooked meal and service was exceptional.
   

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9. A

   Adam

   New Mexico

   2 reviews

   4.0

   2 reviews

   Dined on December 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Overall a great place to dine. The staff were very professional. The kitchen was a bit overwhelmed with the influx of many guests at one moment due to a nearby event ending. We were part of the collateral damage of that. Even with our reservation, he wait was very long. But we were in no rush and patiently waited at the bar and the chef offered us a very nice complimentary appetizer and dessert. I ordered the veal scalopini which was phenomenal! My guest ordered the spaghetti and meatball which was beyond generous and delicious. We will be back again.
   

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10. J

    Joshua

    Las Vegas

    5 reviews

    1.0

    5 reviews

    Dined on December 15, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Very disappointed. Put in reservation for window table a week in advance and was not given requested table. When asked about it, the waiter and host, didn't work to accommodate it. When we sat down, we were but 2 seated tables with the table I requested open for another 30min before someone sat down. Service: Waiter was smug and slow. Had to wait for silverware, salad and pepper and drink refills too long. Food: ordered 2 steaks, both were undercooked, especially the Medium-well we orderded; it came out medium rare. Asked to recook (waiter didn't check on doness with us, we had to inform him). They brought it back still undercooked. Lobster tail was dry and stuck to shell Mushroom pasta was lacking enough sauce and was dry. Meatball was hard and dry and overcooked. Tomato was plain and boring. Salmon was delicious. Overall: really disappointed that we didn't get a discount and / or a new steak. Really disappointed no management came to talk to us. Really disappointed we didn't get seating requested. Overall very poor experience. Spent $400 on a sub-par meal; no plans to return. Plenty of other places that are much better and less expensive Disappointed and underwhelmed
    

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