Sea & Smoke

Review summary

1. g

   gary

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   the food was great. our table was outside and in a dark corner. I was upset that we were left there after the reservation was made over 2 weeks ago. The service made the dinner experience a lot better. I would say everything is expensive right now, including this meal. However it was made and presented really well so I have give this part the 5 stars. The staff really tried to make our dinner pleasant and thoughtful so I really appreciate the effort. I would like to go back some day when its not the valentine weekend. Note we did not go on Valentines day but the day after.
   

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2. K

   Kenneth

   Las Vegas

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice restaurant with great jazz musicians on the weekends
   

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3. M

   Mitchell

   Phoenix

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   They ran out of many menus items and forgot/did not serve everything listed on menu items
   

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4. A

   Alan

   Coahuila

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Meat was order medium but came in well done, with a bit of overcooked on some areas.
   

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5. T

   Taylor

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Went for Valentine’s Day and had a great time!! Sat out on the patio and the music that was playing was WONDERFUL. The food was also very good! The drinks were fabulous! Our server was super kind and helpful as my date had a food allergy and was able to suggest options that were helpful and ensure the kitchen knew about it as well. The place was busy so it took a minute for us to get our food and drinks but the ambiance was lovely so it wasn’t a huge issue but it was noticed. Overall, I’d recommend it and my date and I decided we would have to come back again!
   

   Sea & SmokeResponded 1 day ago

   Thank you so much for sharing your experience! We're thrilled to hear you had such a wonderful time on Valentine's Day. It's great that the atmosphere, music, and food all added to the experience, and we're so glad our team was able to accommodate your date's food allergy. We apologize about the wait for your drinks and food as that is not our standard, even on a busy night, but we appreciate your patience and are happy to hear the ambiance made up for the wait. We hope you come back for another visit! Cheers! Allison Greife Hospitality Manager Sea&Smoke
   

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6. I

   Iggy

   VIP

   Phoenix

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   We’ve eaten here several times before and had awesome dining experiences. I made the Valentine reservation 2 weeks prior, for a “low-top and standard” seating. We didn’t realize, until we got there ,that meant eating outside the restaurant. Chase, our server, was great, and the food was delicious. Unfortunately, our romantic dinner was hindered by the tightly packed tables, the wind, and the unseemly notion we were dining practically in a parking lot — there was a nice blue SUV parked car right behind my wife. We’ll be back in the future, but probably not in mid-February.
   

   Sea & SmokeResponded 1 day ago

   Thank you for your honest feedback, and we’re so glad to hear that Chase provided great service and the food was delicious! We truly appreciate your loyalty and are sorry that the outdoor seating arrangement didn’t create the ideal romantic atmosphere you were hoping for. We completely understand how the location and the tightly packed tables affected your experience. We’ll certainly take your comments into consideration as we plan for future reservations, and we look forward to welcoming you back— with a more comfortable setting. Cheers! Allison Greife Hospitality Manager Sea&Smoke
   

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7. P

   Peggy

   VIP

   St. Louis

   67 reviews

   5.0

   67 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing g food and our waiter Gaven was excellent
   

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8. B

   Brian

   Phoenix

   26 reviews

   3.0

   26 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   Set up and attended dinner for Valentines Day at Sea and smoke. We have been there before and it was a great experience. Tonight not so much. First our server Chase bent over backward to help us. It just seems like the management had not planned this event well at all. Despite their earlier assurance that even though our table was outside we would be well protected and sheltered from the weather....well forget that! We froze in the wind and the food could not stay warm. The heaters did not work and the staff helping our server continually forgot us. Genie said that here food was good...mine was not. The piece of halibut appeared to be the same that I will buy from Sprouts for $12. About 6 ounces. Small but it was tasty and cooked just right. The other things on the plate should have been left off. I hate to leave a bad review but my meal was a disaster. It seemed to me that the management did a poor job planning and left too much for the server to do...I think that ours had 12 to 15 tables.
   

   Sea & SmokeResponded 1 day ago

   Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience you had on Valentine's Day. We're so glad to hear that Chase did his best to assist you, but we deeply regret that the weather, seating, and overall experience did not meet your expectations. We take your concerns seriously, especially about the comfort of our guests and the quality of the meals. We’ll be reviewing our planning and staff allocation for busy events like this to ensure we don’t repeat these issues in the future. We hope you’ll give us another chance to provide the quality experience you’ve had with us in the past. Thank you again for your feedback. Allison Greife Hospitality Manager Sea&Smoke
   

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9. R

   Roger

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Just ok over priced food very average don’t think we will be back
   

   Sea & SmokeResponded 1 day ago

   Thank you for sharing your thoughts. We're sorry to hear that your experience didn’t meet expectations. We strive to offer high-quality food and a great atmosphere, and it seems we missed the mark during your visit. Your feedback is important to us, and we’ll use it to improve moving forward. We hope you’ll reconsider giving us another try in the future. Allison Greife Hospitality Manager Sea&Smoke
   

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10. J

    John

    San Francisco

    13 reviews

    5.0

    13 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Awesome experience from the moment we arrived. Staff is very welcoming and friendly. Food was prepared to perfection. Definitely going again soon.
    

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    Sea & SmokeResponded 1 day ago

    Thank you so much for your kind words! We’re thrilled to hear you had such an awesome experience from start to finish. It’s great to know that our staff made you feel welcome and that the food hit the mark! We can’t wait to have you back again soon. See you next time! Cheers! Allison Greife Hospitality Manager Sea&Smoke
    

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