Seabreeze Hotel, Mackay

Review summary

1. K

   Kyrie

   Tropical QLD

   1 review

   2.0

   1 review

   Dined on November 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Burgers were Fantastic from all reports, but ordered the Rib Eye with Chips and salad - Medium Rare - First order was well done, Second order was blue. ended up getting a refund as it was well past everyone eating to enjoy the meal, Staff were rude and snatched plate from customer. Second terrible order was also a rib eye With NO sides and prawn topper, came out medium well with all sides. second order was blue, couldn't eat it all. overall not a great food experience if you wanted a $42 steak.
   

   Seabreeze Hotel, MackayResponded on December 2, 2024

   Hi Kyrie, Thank you for taking the time to provide your feedback. We sincerely apologise for the issues you experienced with your steak orders. This is certainly not the standard we strive to uphold, and we're sorry that we fell short of your expectations. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a much better experience in the future. Thank you, Team SBH
   

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2. B

   Belinda

   Tropical QLD

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and didn’t take long to come out.
   

   Seabreeze Hotel, MackayResponded on December 2, 2024

   HI Belinda, thank you for the great review - we're so glad you enjoyed your dining experience with us. Hope to welcome you back again soon!
   

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3. M

   Michael

   Tropical QLD

   1 review

   4.0

   1 review

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had the lunch Schnitzel and it was large but enjoyably great
   

   Seabreeze Hotel, MackayResponded on November 11, 2024

   Hi Michael, Thank you for your great review! We are delighted you enjoyed your experience with us and hope to see you again soon! Cheers, Team SBH
   

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4. A

   Ali

   Perth

   1 review

   3.0

   1 review

   Dined on November 2, 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Great location and fantastic play area for the kids, however out of all three meals ordered by my family only the chips were edible (fish/burgers) were awful. Would come again but only for a drink and some chips.
   

   Seabreeze Hotel, MackayResponded on November 11, 2024

   Hi Ali, Thanks for leaving your feedback. We’re sorry the meals didn’t meet your expectations. We'll be sure to pass on your comments to our kitchen team for review. We appreciate your support and hope to provide a better dining experience for you on your next visit. Thank you, Team SBH
   

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5. G

   Gordon

   Tropical QLD

   1 review

   5.0

   1 review

   Dined on October 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Girls at reception Ally & Liza very helpful
   

   Seabreeze Hotel, MackayResponded on October 14, 2024

   Hi Gordon, Thank you for your kind words! We’re thrilled to hear that Ally and Liza provided you with helpful service. Our team strives to create a welcoming atmosphere, and your feedback means a lot to us. We look forward to welcoming you back soon! Thanks, Team SBH
   

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6. S

   Sandra

   Tropical QLD

   1 review

   1.0

   1 review

   Dined on September 29, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The food was average, oysters overpriced . Did not get our allocated seat on the day even though we arrived on time our table was given away and we had to sit inside , couldn’t hear or see the bands. Overall disappointing experience.
   

   Seabreeze Hotel, MackayResponded on October 2, 2024

   Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Your concerns will be addressed with our team, and we hope to have the chance to provide a better visit next time. Thanks, Team SBH.
   

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7. D

   Di

   Tropical QLD

   1 review

   3.0

   1 review

   Dined on September 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We understand it was a busy Sunday, but our chicken wings were lukewarm (returned & redone) ordered sweet potato wedges, got sweet potato fries, chicken & bacon pizza lukewarm and too much ranch sauce swirled on top, overpowered the toppings, could hsve been cooked a little longer. The table was outside undercover in a good spot with sea views.
   

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8. V

   Vanessa

   Tropical QLD

   1 review

   1.0

   1 review

   Dined on September 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   On arrival had to ask for our table to be cleaned. (booking made prior). Table had visible oily grub marks all over it, was sticky, and hasn't been cleaned for some time. Mould, excess dust, and muck visible on all chairs and the table. No attempt was made after sitting there for 15mins from arrival, so eventually found someone else who worked there, which in itself was a mussion as they were all very few and far between, and firmly asked if they could do it. Staff were incredibly rude and abrupt. Not a very friendly, welcoming or enjoyable place to spend time at.. On top of that, the food was pretty average to say the least. Would not recommend 😕
   

   Seabreeze Hotel, MackayResponded on September 30, 2024

   Hi Vanessa, Thank you for your feedback, we're truly sorry to hear about your experience with us. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We appreciate you bringing this to our attention and hope you'll give us another chance to provide you with a better experience. Thank you, Team SBH
   

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9. J

   Jodie

   Tropical QLD

   3 reviews

   3.0

   3 reviews

   Dined on August 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   We usually enjoy eating out at Seabreeze, but unfortunately our experience this time was overshadowed by a mosquito plague in and around the restaurant. It was unbearable. We were sitting inside and spent the entire time swatting mosquitoes. The staff did provide some insect repellant when I asked, but didn't take any other preventative measures (eg shut the doors, mosquito coils). On the flip side, our meals were nice - one of our group didn't enjoy their prawn liguine as the chilli was too hot, but another diner in our group raved about the quality of the steak and that it was cooked perfectly. The meals are always large, and comparable in price to any other pub/bistro meal in Mackay.
   

   Seabreeze Hotel, MackayResponded on September 30, 2024

   Hi Jodie, Thank you for your feedback. We’re glad to hear you enjoyed your meals, but we sincerely apologise for the mosquito issue during your visit. Your comments about preventative measures are noted, and we will work on improving this aspect to enhance our guests' experience. We appreciate your support and hope to see you again soon for a more pleasant visit! Thanks, Team SBH.
   

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10. K

    Ken

    Tropical QLD

    2 reviews

    4.0

    2 reviews

    Dined on August 14, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    Steaks were cooked perfectly and food was served quickly.
    

    Seabreeze Hotel, MackayResponded on September 30, 2024

    Thanks for the great review Ken! Hope to see you again soon!
    

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