Serra by Birreria - Eataly NYC Flatiron

Review summary

1. R

   Raul

   Argentina

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   I requested a table in advance, they replied they were fully booked, when arrived more than half of the restaurant was empty. We were 4 persons, 3 main arrived together and the fourth arrived 5 minutes later, we all ate almost cold dishes. Prices are really high for normal pasta, wines list is impossible!
   

   Is this helpful?

   Report
2. G

   Gianluca

   New York City

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Cibo davvero brutto, immangiabile quasi. E porzioni piccole con prezzi esagerati.
   

   Is this helpful?

   Report
3. A

   Antonio

   New York City

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Bellissimo locale con un’atmosfera natalizia molto piacevole. Cibo buono e servizio cortese
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Kansas City

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Christmas Eve
   

   Is this helpful?

   Report
5. M

   Macie

   Tulsa

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The vibes and service were solid, which is what I was looking for when I booked. We spent about $100 on a $40 dinner… it was not bad but not great.
   

   Is this helpful?

   Report
6. C

   Christine

   Philadelphia

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We came for Christmas Eve lunch before a show. My daughter is gluten free and had a great meal at a different Eately so we figured we would be good here but when we ordered we inquired about gluten free options we were told they did not have any in the restaurant just downstairs. Seems very strange to have gluten free pasta and bread but not offer it at the restaurant. Then when my husband and I’s meal came out daughters did not. We waited a while and still nothing. The waiter came over and apologized and said it would be a little longer. We still waited and nothing. They were nice enough to drop off a plate of prosciutto but by the time her meal came we weee done with our meals and needed to get to our show. Food was good but not great and definitely not worth what they charge. Room was pretty but a big disappointment for our Christmas Eve outing considering. Luckily the show was fantastic.
   

   Is this helpful?

   Report
7. R

   Robert

   VIP

   Washington DC

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful experience and menu and highly recommend
   

   Is this helpful?

   Report
8. J

   Johanna

   VIP

   Greater Boston

   24 reviews

   1.0

   24 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   This was intended to be a special meal to celebrate my birthday, my sister’s M.Ed graduation, my godson’s 13th year. It was an incredible letdown. 1. They aren’t reading reservation notes, they didn’t know we were celebrating. 2. When to ordered they were out of one thing after another. No Pino Grigio, no bread, no candle in the special fondue appetizer they were promoting. 3. Service was rude and not hospitable. 4. My order was wrong 5. No attempt to celebrate all things we said we were celebrating. 6. The bill was incorrect. I was charged something that was not even on the menu. We were honestly incredibly excited to try Eately for our fun night in the city. It was one let down after another. It was a gift to my sister and godson and after the meal all my sister did was complain about how this was the worst experience. This could not have been more of a disappointment. Something that was supposed to be special was turned into a very bad experience.
   

   Is this helpful?

   Report
9. B

   Boon Chye

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The Christmas deco was nice but the place was too noisy. Food was average and so was the service. The service staff were too busy.
   

   Is this helpful?

   Report
10. d

    diana

    New York City

    3 reviews

    2.0

    3 reviews

    Dined 3 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Early for res we had no prob waiting at bar but was told they would get us in early. Only to check again after 35 mins and they said they had to wait to res time as the dinner menu started. Meanwhile there were plenty of tables open the whole time to seat out full party. To only finally be sat at the 1st table when you walked in. Spoke again with hostess to then be moved to another table next to exterior entrance door with extreme draft. Service was ok. Food good but portion was small and family went to another place after to grab more. Drinks were great though.
    

    Is this helpful?

    Report