Seven - Seven Gables Inn

Review summary

1. m

   mariad

   St. Louis2 reviews

   1.0

   Dined on February 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Out of bacon and English muffins at brunch. We were the only ones in the restaurant- Bloody Mary had no lemon/limes/olives any garnishment.
   

   Seven - Seven Gables InnResponded on February 13, 2024

   We apologize for the inconvenience you experienced during brunch. Regrettably, we ran out of bacon and English muffins, and we acknowledge the oversight with the Bloody Mary garnishment. We appreciate your feedback and assure you that we're working to rectify these issues promptly. We hope to have the opportunity to serve you better in the future. Jason Winkelmann, General Manager
   

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2. JC

   JackC VIP

   St. Louis2 reviews

   1.0

   Dined on February 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   They were out of food. We asked for 2 items on the menu and were told they were out. no one else was there as well. it was like a ghost place.
   

   Seven - Seven Gables InnResponded on February 13, 2024

   Dear guest, we sincerely apologize for the inconvenience you experienced. Rest assured, we're addressing the issue to ensure it doesn't recur. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Jason Winkelmann, General Manager
   

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3. OT

   OpenTable Diner

   St. Louis6 reviews

   3.0

   Dined on February 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   A very dissspointing meal. We checked the menu online before making the reservation and many of the items were not available … very disappointing We hate reading a menu on an iPad! I ordered a medium rare hamburger and it was awful and overcooked like a hockey puck
   

   Seven - Seven Gables InnResponded on February 13, 2024

   Dear valued guest, We sincerely apologize for the disappointing experience you encountered during your recent visit to Seven. It is disheartening to hear that we fell short of your expectations on multiple fronts. It is deeply regrettable to learn that your hamburger was overcooked. We take great pride in the quality of our culinary offerings, and it is clear that we failed to deliver on this occasion. Please accept our sincerest apologies for this oversight. We would be delighted to welcome you back and ensure that your next experience with us exceeds all expectations. Please feel free to contact me directly. Jason Winkelmann, General Manager Regarding the use of iPads for menu viewing, we are exploring alternative solutions to accommodate guests who prefer traditional printed menu
   

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4. DC

   DianneC VIP

   St. Louis3 reviews

   5.0

   Dined on January 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our dinner at Seven during Clayton Restaurant Week. The Brussel sprouts appetizer was delicious and the Steak Frites were tender and tasty. Sara took great care of us.
   

   Seven - Seven Gables InnResponded on January 26, 2024

   Dear Dianne, Thank you so much for taking the time to share your wonderful experience at Seven during Clayton Restaurant Week. We are delighted to hear that you enjoyed your dinner, especially the Brussel sprouts appetizer and the Steak Frites. It's fantastic to know that our dishes met your expectations and satisfied your taste buds. We are also pleased to hear that Sara provided excellent service and took great care of you during your visit. We'll be sure to pass on your kind words to her, as we believe that exceptional service is a crucial part of a memorable dining experience. We appreciate your support and hope to welcome you back to Seven in the near future.
   

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5. DW

   DanW

   St. Louis1 review

   1.0

   Dined on January 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We got a reservation for this restaurant multiple hours before NYE night. We got there, didn't get any service, waited almost an hour for just a drink and then they ran out of steak as well. If you cannot support a NYE night then you should not be open--- we basically got screwed out of our NYE dinner b/c the restaurant was not prepared whatsoever. Either shut down or don't take reservations.
   

   Seven - Seven Gables InnResponded on January 7, 2024

   Dear DanW, I sincerely apologize for the disappointing experience you had at our restaurant on New Year's Eve. I appreciate you taking the time to share your feedback, and I want to assure you that your concerns have been taken very seriously. We understand the importance of being adequately prepared, especially on a busy night like New Year's Eve, and we failed to deliver on that commitment. We value your patronage and would like the opportunity to make amends. If you would be willing to give us another chance, I personally assure you that we will do everything in our power to provide you with an exceptional dining experience. Sincerely, Bill F&B Director
   

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6. MB

   MadelineB

   Orlando1 review

   1.0

   Dined on January 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived and no one knew about our reservation. Were sat and then no one approached us for 20 minutes. Ordered drinks and never got them. Ordered filets were given sirloins with no sides and the bill came after they “adjusted” it for us there was still a drink on there we never got and charged full price even though we received the wrong steaks. Awful.
   

   Seven - Seven Gables InnResponded on January 7, 2024

   Dear MadelineB, I sincerely apologize for the series of issues you encountered during your recent visit. Your experience falls far below our standards, and I deeply regret the inconvenience caused. Please be assured that your satisfaction is our top priority, and we are committed to making things right. If you could reach out to me directly by calling the hotel and asking for Bill, Food and Beverage Director, I would like to discuss your experience further and explore a resolution, including a refund for the items you did not receive.
   

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7. CG

   ClaytonGuy VIP

   St. Louis12 reviews

   3.0

   Dined on December 30, 2023

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I’m always rooting for Clayton restaurants. Great location here in center of town.
   

   Seven - Seven Gables InnResponded on January 2, 2024

   Dear Sir, I would like to extend my sincere apologies for the disappointing experience you had during your recent visit to Seven. I am truly sorry to hear that your meal was served cold and that the service fell short of your expectations. I understand that you may not be inclined to return, but I would be grateful for another opportunity to make amends. If you would consider giving us another chance, I would personally ensure that your next visit is a much more enjoyable and satisfying experience. I am the Food & Beverage Director. Please ask for me personally Once again, I apologize for the shortcomings you experienced, and I appreciate your honesty in bringing them to our attention. Thank you for giving us the opportunity to learn and grow from this feedback.
   

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8. DA

   DANR

   St. Louis1 review

   1.0

   Dined on December 5, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Hugely disappointing. Very difficult to find an online menu in advance so we went into the reservation semi blind, thinking the food and ambience would match the quality and elegance of the Seven Gables itself. When we arrived, the restaurant was completely empty with one person seemingly running the bar, the restaurant and the kitchen. Not a peep from the kitchen. The bartender handed us an “interactive” menu via iPad - where prices were hidden behind hyperlinks. Prices were outrageously high and the images of the meals looked even less appetizing than the already uninspired descriptions. We bolted. Whole place needs a reboot.
   

   Seven - Seven Gables InnResponded on December 14, 2023

   We strive to do the best possible and appreciate the review to help us get better. We would you like for you to give us another try and I ensure that you will enjoy your experience. We do not intend to hide our prices, it is just the way the handheld interactive menus are formatted. We do have the exact menu on our website that you can look and it is a real time menu. Thank you for your feedback.
   

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9. RV

   RachanaV

   Nashville1 review

   4.0

   Dined on November 11, 2023

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food is just delicious. We loved the appetizers more than the entrees. Very cozy place and welcoming people. Had a great time!
   

   Seven - Seven Gables InnResponded on November 23, 2023

   We love hearing from our guest and appreciate your review. We can assure you that we will share this with the staff and work harder to better serve you when you join us again. Thank you and have a great day!
   

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10. O

    Olivette32

    St. Louis2 reviews

    5.0

    Dined on November 3, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Lovely place. Nice menu, attentive staff, and good value, especially for Clayton.
    

    Seven - Seven Gables InnResponded on November 23, 2023

    Olivette, thank you for taking the time to give us some feedback. It is great to hear that you had such a lovely experience and enjoyed the staff and menu. We look forward to seeing you in the near future.
    

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