Seven - Seven Gables InnResponded on January 7, 2024Dear DanW,
I sincerely apologize for the disappointing experience you had at our restaurant on New Year's Eve. I appreciate you taking the time to share your feedback, and I want to assure you that your concerns have been taken very seriously.
We understand the importance of being adequately prepared, especially on a busy night like New Year's Eve, and we failed to deliver on that commitment.
We value your patronage and would like the opportunity to make amends. If you would be willing to give us another chance, I personally assure you that we will do everything in our power to provide you with an exceptional dining experience.
Sincerely,
Bill
F&B Director