Shogun Japanese Steakhouse - Prince George

Review summary

1. J

   Josh

   Vancouver

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very polite staff and the food was astounding and
   

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2. B

   Brenda

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and service was good - the only concern for me was trying to get our server to understand that we were a party of 7, not 8 and that we needed an extra chair and place setting removed to make it comfortable. I had to ask him 3 times to do this. (The seating is always very tight at this type of event, with one person often on a corner setting so once the extra chair was removed it was very comfortable) Our meals was good, but our veggies were underdone and lukewarm (raw onion) and the chef was rather unengaged with the group. Overall, it was good but not what we usually experience at the Shogun.
   

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3. K

   Ken

   Vancouver

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was fun. We have turned it into a family Christmas tradition
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded today

   Hello Ken, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and writing to us "It was fun. We have turned it into a family Christmas tradition" We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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4. R

   Randy

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is, hands down, one of the top restaurants in Prince George! The food is always amazing, the staff are fantastic and the fun chef at the Teppanyaki tables is one of the many reasons we will keep coming back. 10/10!
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded today

   Hello Randy, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings " This is, hands down, one of the top restaurants in Prince George! The food is always amazing, the staff are fantastic and the fun chef at the Teppanyaki tables is one of the many reasons we will keep coming back. 10/10! We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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5. s

   shawn

   Vancouver

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Jasmine, went above and beyond for our regular date night visit and made sure we had everything we needed. Our chef, Sung, made sure all parties at the table got their dietary preferences met. Our Godzilla order was melt in your mouth umami...as always.
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded today

   Hello Shawn, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and writing to us " Our server, Jasmine, went above and beyond for our regular date night visit and made sure we had everything we needed. Our chef, Sung, made sure all parties at the table got their dietary preferences met. We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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6. J

   John

   Vancouver

   5 reviews

   3.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This was the worst experience I’ve had at Shogun restaurant. They ran out of lobster, very disappointed. The after dinner chef show was lame. I have been here many times over the years, sadly the whole thing is just going downhill. Definitely not what it was, probably the last time I have dinner here.
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded today

   Dear John, Thank you for your feedback. I'm truly sorry about your recent experience at Shogun Restaurant. We regret running out of lobster due to high demand and that the chef show did not meet your expectations. We strive to provide an enjoyable and memorable experience for all our guests, and it's clear we fell short during your visit. Please know that we take your feedback seriously and will work diligently to address these concerns. We hope you'll give us another chance to provide the exceptional dining experience you deserve. Warm regards, Shogun Japanese Steakhouse
   

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7. R

   Rian

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Great food! Great chef! Meh service. Atmosphere is just okay. Table wasn't set well and service was haphazard.
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded today

   Dear Rian, Thank you for taking the time to share your feedback with us. I'm delighted to hear that you enjoyed the food and appreciated our chef's efforts. However, I'm truly sorry to learn that the service and atmosphere did not meet your expectations. We strive to provide an exceptional dining experience, and it's clear we fell short during your visit. Your comments about the table setting and the haphazard service are particularly concerning, and I assure you that we will address these issues promptly. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back soon and provide you with the outstanding service and atmosphere you deserve. Warm regards, Shogun Japanese Steakhouse
   

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8. C

   Cheryl

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous meal, excellent service. Highly recommend.
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded today

   Hello Cheryl, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and also writing for us on fabulous meal, excellent service. Highly recommend. We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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9. C

   Cynthia

   Vancouver

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the experience was fantastic! The service was excellent! Server Hari was attentive to our order and delivered the appetizer before our meal. Our cook, Carlito, was amazing; we asked for beef cooked medium, and we got medium served; he’s friendly; he made everyone at the table included in the conversation and made us feel comfortable and welcome, and the host, Jasmin we came early than our reserve time. She did her best to accommodate us, so we didn't need to wait long. Overall, the experience was highly exceptional. Kudos to all staff; keep the expectations level high!!
   

   Shogun Japanese Steakhouse - Prince GeorgeResponded on December 9, 2024

   Hello Cynthia, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Happy to know your Server - Hari, Cook - Carlito and Supervisor - Jasmine was excellent in providing the great service Also, thank you giving us 5-star ratings and also writing for us We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
   

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10. M

    Mike

    Vancouver

    1 review

    5.0

    1 review

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always Sharron was an absolute angel. The chef did an amazing job. The management was gracious and welcoming. Absolutely love this restaurant.
    

    Shogun Japanese Steakhouse - Prince GeorgeResponded on December 6, 2024

    Hello Mike, Thank you for sharing your very detailed feedback regarding your recent visit! I am glad that we were able to offer you a great experience and offered awesome atmosphere by our service team. Also, thank you giving us 5-star ratings and also writing for us on length " As always Sharron was an absolute angel. The chef did an amazing job. The management was gracious and welcoming. Absolutely love this restaurant" We really appreciate you reviewing us and once again thank you for the business We are continually trying to improve the variety and quality of Teppanyaki, Sushi & Sashmi items we offer. Thank you for visiting us and we hope you will consider us for your next trip! Regards Shogun Japanese Steakhouse
    

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