Shrub

Review summary

1. H

   Hannah

   Cheshire

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was great as always. We had excellent service from Eloise, which really made the meal!
   

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2. OT

   OpenTable Diner

   Cheshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were absolutely amazing, polite, conversational and welcoming. The plant burger was the best burger I have ever had and Szechuan chips were the best I have ever had too. Lovely restaurant and experience that made mine and my wife’s visit to Chester an amazing finish. Please stay true to being polite, interested and valuing your customers. Amazing thank you and have a lovely Christmas.
   

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3. D

   Dawn

   Cheshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely service and staff. Loved the atmosphere and decor. Food was really yummy too
   

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4. M

   May

   Cheshire

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service fantastic. Sunday roast a must! Really enjoyed our meal.
   

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5. L

   Louise

   Cheshire

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I met some friends for lunch. I don’t normally eat vegan but the food was delicious. I had the roast which was absolutely gorgeous. My fiend has the burger and she said you wouldn’t know it was vegan. The restaurant has a lovely atmosphere and the staff were so friendly. Will go back and try more of the menu soon.
   

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6. S

   Stephen

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Without doubt the best plant based food we've ever had - and this is consistently so over many visits. Callum and Sammy have recruited an amazing team - they are attentive but not overbearing. All of them are friendly and helpful and as front of house, Tim is just brilliant. Thank you again for another wonderful lunch!
   

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7. L

   Laura

   Edmonton

   3 reviews

   5.0

   3 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I'd highly recommend Shrub - food was deliciously and fairly priced. I had dreams about those artichoke wings! Also the staff were really friendly and helpful. One of my favourite restaurants in Chester
   

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8. V

   Vicky

   London

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing roast dinner! Great service and it’s a beautiful place to be We love the food and decor
   

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9. J

   Jayne

   Cheshire

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I were visiting Chester for our 10th wedding anniversary and we're both vegan but usually struggle to find good food to eat where we live. We loved Shrub as soon as we stepped in. The ambience was cosy but each table had its own light so you could see your food! One of my bugbears is eating in the dark. The head waiter brought us a little card for our anniversary and also provided great advice on what to choose from the tapas style menu. The service was discreet and welcoming. The food was some of the best I've ever tasted while eating out - particularly the bhajis, tofu and brussels. I would highly recommend this restaurant to anyone- non vegans alike because the food was outstanding. Thank you Shrub team for making our anniversary so special.
   

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10. R

    Ryan

    Cheshire

    2 reviews

    1.0

    2 reviews

    Dined on December 13, 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 4

    I've spoken to Sammy the manager about my poor experience at Shrub nearly a week ago. He said he'd email back the same day after some investigation, but I have not heard anything. I guess he heard what he wanted to hear from his staff, forgot about me, or just couldn't be bothered. Either way, it just adds to the poor overall service received at our booking. To summarise, we arrived as a party of four, sitting outside. The ambience was very nice and the area was clean. Three of us ordered the small plates between us to share, and one ordered the shrub burger, drinks arrived fast and then we waited for our meal. The small plates started arriving, but no main meal for my other guest. We waited about 5 minutes, but my guest prompted us to start, so to save it going cold we began eating, which is not polite, but our food was going cold. We finished the few plates that had arrived and waited approximately another 10 minutes, with no main meal or the remainder of our dishes arriving. I asked the waiter, and then minutes later the second round of small plates arrived, with the main meal, but the main meal was not what he ordered exactly. A helpful waitress came back and took it away to be fixed, but again we had small plates which we began eating, while my guest waited further for his main meal, which was just a simple Shrub burger and fries, nothing complicated. That finally arrived, and shortly after the remaining small plates. The gaps between small plates was too long. We had gaps in-between plates with nothing to eat, and the awkwardness of my guest having no food at all. This is a dining out no no, and completely unacceptable. No apologies from staff, just laughing it off saying this is the second or third round as they arrived, but we were not impressed, just being polite. The food was okay, not upto usual standard. I could go on, but £166 for a sub standard meal, average service, and a manager that was not sincere with his apology and did not reply as he promised.
    

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