Smooth Bar & Lounge

Review summary

1. L

   Les

   Charlotte

   29 reviews

   vip
   5.0

   29 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great time we enjoyed the experience. The cocktails were delicious and food fantastic. The music was loud but surprisingly we could still talk to each other.
   

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2. T

   Tamara

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very nice set up. We went while it was a private event so we didn’t to get the full experience but will definitely go back
   

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3. K

   Kenya

   Charlotte

   2 reviews

   1.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   The absolute worst. Long story short, Bree (who apparently is one of the owners) will be the ultimate downfall of this lounge. The attitude, eye rolling, and total disrespectful attitude she displays with customers is extremely disgusting. There’s simply no excuse for her behavior. If Bree doesnt have the personality to deal with the public, she needs to run the lounge from the back and NOT interact with customers.
   

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4. T

   Tory

   Charlotte

   2 reviews

   vip
   1.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My husband and I had reservations on tonight 11/2 which is on a Saturday. It wasn't even that busy. First off no one greeted us when we came in. We had to stand at the door for a few minutes before someone acknowledged us. It looked like the security guard that took us to our table. We sat at the table for at least 5 minutes and no one brought us any water or acknowledged us at the table. I had to ask the security guard can we have some water then a waitress finally came over and asked us what we wanted to drink. We sat there for 15 minutes and never got a drink. We saw the waitress making drinks at the bar and she kept giving her attention to a table of 4 men that sat at the table beside ours. But we saw other tables that were getting served multiple times. So finally we left. I have been here twice and I have had great experience both times but this time this was unacceptable and I refuse to give my money to an establishment to be ignored and treated like this. I did see the owner and she never acknowledged us as well. My husband and I are 2 professionals dressed very nicely and there was no reason for the poor service that we received.
   

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5. R

   Robert

   Charlotte

   12 reviews

   vip
   4.0

   12 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   We had a wonderful time celebrating at this restaurant the ambiance and service were great, and the staff made us feel right at home. They were friendly and went above and beyond to make our experience enjoyable. However, the food itself was a bit of a letdown. While we were hoping for flavorful, memorable dishes, most items didn’t quite meet our expectations in terms of taste and quality. I’d give the food a 2-star rating, but the overall experience, thanks to the excellent service and atmosphere, still made it a nice evening out
   

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6. O

   Olivia

   Charlotte

   1 review

   1.0

   1 review

   Dined on October 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful establishment here! Don’t work or dine here! The owner Bee/Bree is extremely disrespectful. She has previously had staff all walk out on her. She previously had hired new servers and bartenders that she doesn’t fully train and treats them terrible if any small problem occurs. In her mind you must come fully trained and aware of her protocol that she creates in her mind. Previously Saturday there were new hires that she screamed at to the top of her lungs and embarrassed them at the end of their shift because she wanted to leave, and the girls were trying to print there reports for the night. She has taken out personal problems on staff! Very unprofessional and unacceptable. She even previously tried to pick with an employee because she shortened her check. During conversation all she did was try to pick a fight and disrespectfully talk to the former employee. Then when the employee quits over the phone she hung up on them and started texting paragraphs and disrespectfully talking to the employee about how awful of a worker they were and making up lies! That employee was there 4 days! She gives directions that she forgets and then blames her staff for all of her mistakes. It’s so awful here, please be careful. This is why it does take so long for people to get drinks or food because it’s chaotic and not enough staff. Plus the employees are experienced, but still learning new environment. Zero respect she talks to and treats staff any way she wants to. Doesnt run business good. But definitely does try to empress the guest that come to dine. Hopefully business there does evolve and things get better. But as of today, very bad business.
   

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7. R

   Rochelle

   Las Vegas

   1 review

   4.0

   1 review

   Dined on October 6, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and good music! The only two issues: - the level at which the music is played - there’s only ONE bathroom. I mean ONE single bathroom for both women and men. This isn’t ideal situation in a nightclub with people drinking and only one bathroom. Luckily, i was able to wait until I got home to go.
   

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8. K

   Kimberly

   New Orleans

   7 reviews

   2.0

   7 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   This place definitely has the ambience. The issue is they do not have enough waitstaff to support the clientele. We literally sat for 45 mins before I had to stop a waitress and tell her no one had even stopped at our table. She apologized and said they were short staffed. An additional 15 mins later, still no one even stopped by with any water. I told the main guy who seats people no one had ben at our table yet, and finally someone came. We placed the drink and food order. Drinks eventually came, but about 30 mins after that—still no food. The waitress apologized about the food not being out and offered us shots as a courtesy. Close to midnight a table that was seated after us received some of their food and we still had nothing. At this point we decided to leave. It’s unfortunate because this place has much potential, but waiting over and hour for 1 drink and 2 hours for food doesn’t work for me.
   

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9. OT

   OpenTable Diner

   Charlotte

   6 reviews

   vip
   1.0

   6 reviews

   Dined on September 22, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Took an hour to get seated and served. Despite our reservation. Food took 1.5 hours to arrive. Drinks were slow but good. Waitress tried her best to salvage it but it was not a good experience after driving 30 mins
   

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10. J

    Justin

    Charlotte

    2 reviews

    3.0

    2 reviews

    Dined on September 22, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Really enjoyed the experience! Drinks were great and the food was delicious! Service was top tier. Only issue was the food portions were very very small for the prices. The fact that even the staff was informing us of the disappointing sizes said a lot. But everything else was excellent. Me and the family will be returning but eating before we go!
    

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