Spruzzo Restaurant

Review summary

1. R

   Rachel VIP

   West Palm Beach3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   The main food was amazing! Service not so good. Waited forever to get our order in and forever for food to come. This was a birthday celebration. They recommended the strawberry shortcake, thinking it was a cake…. Nope, bowl of yogurt with strawberry and granola. Not a cake at all. Totally not a birthday theme. Wished we went somewhere else.
   

   Spruzzo RestaurantResponded 1 day ago

   Dear Rachel, Thank you for taking the time to share your feedback and for being our valued patron. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for your feedback, as it is beneficial to the success of our establishment. Sincerely, Spruzzo Management
   

   Is this helpful?

2. RP

   RobertPaul

   New York City1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous food, service, and ambiance. We enjoyed a perfect West Palm Beach lunch.
   

   Spruzzo RestaurantResponded 2 days ago

   Dear RobertPaul, We are delighted to receive your five-star review, which indicates we have successfully provided an exceptional dining experience. It brings us joy that you enjoyed your time with us, and we look forward to the chance to serve you again soon. Best, Spruzzo Management
   

   Is this helpful?

3. K

   Kristina VIP

   New York City12 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the best experience here! The views are amazing, the music and food always good!
   

   Spruzzo RestaurantResponded 3 days ago

   Dear Kristina, We are delighted to receive your five-star review, which indicates we have successfully provided an exceptional dining experience. It brings us joy that you enjoyed your time with us, and we look forward to the chance to serve you again soon. Best, Spruzzo Management
   

   Is this helpful?

4. MM

   MaggieM

   Coastal Georgia4 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Beautiful view but so windy! The management should have pulled wind screens down as it was way too windy to enjoy the meal. Food was good but out waitress shared way too much personal information and tried to clear our plates while we were still eating. Would not recommend or go back.
   

   Spruzzo RestaurantResponded 6 days ago

   Dear MaggieM, Thank you for choosing us and leaving feedback for us to work with. I appreciate you mentioning our beautiful views. However, I apologize that your dining experience did not meet your expectations. Hospitality is our top priority, so I regret to hear that our service missed that mark. I apologize for these lapses, and I totally understand your frustration. We appreciate the feedback, as it allows us to improve as a restaurant. We hope you will reconsider a return visit so we can provide you with a much more hospitable experience. Sincerely, Spruzzo Management
   

   Is this helpful?

5. A

   Amy

   West Palm Beach6 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Highly recommend..appetizers were very Good. A bit high priced, but quality is there. Chicken Milanese was a bit crunchy and too dry but all other main dishes were very good. Please fix window shade. It was blowing pretty Badly. Great ambiance! Lobster , fish and skirt steak was very good!! Worth the trip!
   

   Spruzzo RestaurantResponded 7 days ago

   Dear Amy, Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Spruzzo Management
   

   Is this helpful?

6. C

   Charles

   West Palm Beach3 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great crab cakes. Server was great. Beautiful views. Looking forward to returning!
   

   Spruzzo RestaurantResponded 1 day ago

   Dear Charles, I'm very happy to hear you enjoyed your meal with us and our incredible views. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Spruzzo Management
   

   Is this helpful?

7. OT

   OpenTable Diner

   West Palm Beach1 review

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience and server was amazing! Server was very knowledgeable and gave great recommendations.
   

   Spruzzo RestaurantResponded on February 28, 2025

   Dear Guest, Thanks for the review! We're thrilled to hear that you had an amazing experience at Spruzzo Restaurant. It's great to know that our team was able to provide you with great recommendations and that the food and service met your expectations. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best, Spruzzo Management
   

   Is this helpful?

8. L

   Levin

   Washington DC1 review

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nice view, great service, great tunes. Lovely all round vibe. Escape from real world feeling 🫶
   

   Spruzzo RestaurantResponded on February 27, 2025

   Dear Levin, We’re so happy to hear that you had a great time at Spruzzo Restaurant! It’s awesome to know that our view, service, and music made your experience even better. Thank you for your lovely feedback. We can’t wait to welcome you back. Best, Spruzzo Management
   

   Is this helpful?

9. N

   Nancy

   Greater Boston1 review

   2.0

   Dined on February 25, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Beautiful view and the food was good. The service and professionalism of the staff was substandard. I don't mind spending money for a night out, but when they expect high prices, I expect the experience to reflect that. Our server was not attentive...actually absent for most of the evening. We had long wait times for everything. When drinks arrived they were not right so she told us to rerrange the olives/limes etc on the drink ourselves to the way we ordered them. Food was delivered incomplete and had to be sent back to have everything on the plate. It was just not what you would expect from a hgh end restaurant. When the bill came, a 20% gratuitiy was added for our party of 6. We did complain to the manager that we felt we should be able to tip according to the service. (For the record, our group chronically over tips). Instead of addressing our concern, the server came back to argue the point with us and was told we did not want to pay a gratuity. So unprofessional.
   

   Spruzzo RestaurantResponded on February 26, 2025

   Thanks for visiting us, Nancy. We're glad you enjoyed the view and food at Spruzzo Restaurant. We apologize for the service not meeting your expectations. We're sorry for any misunderstandings regarding the gratuity. Your feedback is valuable and will help us improve. We hope to welcome you back for a better experience. Please feel free to contact me directly.
   

   Is this helpful?

10. G

    Gary

    Toronto3 reviews

    4.0

    Dined on February 24, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Great experience. A rooftop restaurant with a fabulous view of Palm Beach.
    

    Spruzzo RestaurantResponded on February 25, 2025

    Dear Gary, We're thrilled to hear you enjoyed your experience at Spruzzo. It's wonderful to know that you appreciated our fantastic views of Palm Beach. It makes us happy to see that you enjoyed the quality of our food and service. We look forward to welcoming you back soon. Best, Spruzzo Management
    

    Is this helpful?