STK - Boston

Review summary

1. P

   Paul

   Greater Boston

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was rushed for the food coming out but drinks took way too long. Got our appetizer before bread or soda or water was on the table. Way too loud to talk to date. Tables way too close together, people kept bumping our table and spilling our drink.
   

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2. K

   Kelly

   Greater Boston

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We were sat crowded next to other people even though there were empty tables. Out server was not attentive and we had to hunt her down for drinks. The donuts were stale and cold and for 130.00 the steak was barley chewable
   

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3. A

   Amy

   Central Texas

   10 reviews

   1.0

   10 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   The worst high-end steak experience I’ve had. Scratch that, one of the worst dining experiences I’ve had - period. We were sat, on a cold snowy Valentine’s Day date, at a small cold patio table that had no room between our table and the next - I was forced to sit in the aisle. When we asked to change tables, they told us there were none available. There were plenty of empty tables available throughout the time we were there. Chairs were uncomfortable. It was an incredibly awkward seating experience. I ordered the small ribeye medium rare. It came to me overcooked. Two waiters agreed it was overcooked and they made me a new one. The next one came undercooked. I decided to keep it because I didn’t want to wait anymore. God awful steak. Thin. Poorly seasoned. Poorly marbled. My husband’s New York strip was better, but we agreed we get better cuts at Costco and better cooked at home. These were $81 a steak. Our server was great, considering. He spoke with the manager and managed to get us a free dessert. We selected The Cloud. It was terrible. Alcohol on fire poured over cotton candy and other sugary bits. The person who served the dessert didn’t say a word to us and seemed to hate her job. When the waiter asked us how the dessert was we just said, “it was something”. He knew we had a bad experience and I’m really disappointed the manager never came to personally apologize. It was loud. It was cold. It was bad. Horrible. Horrible.
   

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4. J

   Jerome

   VIP

   New Orleans

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   This was an extraordinarily disappointing experience except for the steak (which was barely warm when served) but still good. Reception was cold, wait staff confused, sides mediocre at best, and the bill was $850 for 6 souls who endured repeated and frequently forgotten requests. Manager intervention was minimal and overall experience was something not consistent with other STK locations. I can honestly say this entire restaurant needs an intervention by corporate!
   

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5. A

   Aaron

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Valentines, I decided to go with my wife the day after. They had open reservations, so I was mildly confused how they had so many open spots. Turns out they added plastic chairs and tables to crowd the entire dining room. It was uncomfortable and hard to eat. Food was okay, steak we ordered was the porter, it came out cooked more on one half than the other and looked as though it was mangled by a bear before serving. Do as you will with this information.
   

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6. B

   Bronnie

   Greater Boston

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience over booked then waited forever to be seated. Once we were seated, we found out there was a two hour wait for the food to come out mind do they close at 1 AM we got seated at 12:33. Would’ve been nice to know that the food was going to take two hours to come out before waiting one hour to be checked in not even seated.
   

   STK - BostonResponded 1 day ago

   Thanks for visiting us, Bronnie. We're sorry to hear about your experience at STK - Boston. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We apologize for the oversight regarding the food's delivery time and the seating process. Your feedback is valuable and we'll certainly use it to improve our service. We hope to serve you better in the future.
   

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7. J

   Joanne

   Greater Boston

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We arrived at 9pm for our reservation and weren’t seated until around 1:30am. We came to celebrate a life saving surgery I had as well as becoming parents for the first time. Once we were seated we were told that there would be over a 2 hour wait for food. I wish they had communicated this to us and the rest of the large crowd that was waiting in line packed like sardines at the entrance. Around 3:30am we still at that point had not received our food so we put our coats on ready to walk out and as we walked out that’s when our food came. The waiter packed up the food for us and we went home. We got home around 4:30am to which my partner had to then get ready to go to work - he did not even get a chance to sleep. I can’t quite comprehend how an establishment had such an extreme overflow of guests with no system in place. Reservations were not prioritized you had to push your way through the crowd to even be acknowledged. Having to wait over 7 hours for food despite having a reservation that was booked a month in advance is very unacceptable! Revaluate your restaurant’s dining strategy and implement some structure!
   

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8. F

   Fernando

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 1

   Our reservation was at 10:45 PM, but we didn't receive our food until 1:30 AM, by which time we were falling asleep at the table. My wife's steak was overcooked and dry, the Brussels sprouts were burnt and oily, while the mac n' cheese was good and my fish was okay. They removed the steak from the bill and made a new one to-go, but when my wife tried it, it was raw. Overall, she ended up eating only mac n' cheese and a few burnt Brussels sprouts, which completely ruined our Valentine's plans. Our waitress was amazing though.
   

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9. T

   Tommy

   VIP

   Greater Boston

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I visited STK on 2/14 for Valentine’s Day with my wife and despite Saray's pleasant service, the meal was one of the worst steaks I've ever had, an insult for the $300 spent. Upon arrival, we encountered a vestibule packed with 40-50 waiting patrons due to your management's overbooking, showcasing nothing but greed over customer care. The doormen were rude, initially refusing us entry to check in. This experience was a complete disaster. I would leave a 0-star review if I could and will inform others unless this is addressed by management
   

   STK - BostonResponded 1 day ago

   Hey Tommy, We're really sorry to hear about your experience at STK - Boston. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. It's disheartening to hear that you didn't enjoy your meal and that the service was less than satisfactory. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to make things right. Best, STK - Boston Management Team
   

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10. A

    Andre

    New York City

    2 reviews

    1.0

    2 reviews

    Dined 1 day ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    8:15 reservation never brought are good our we left at 11:30 without a single dish brought out traveled an hour for this experience. They overbooked and under served big time
    

    STK - BostonResponded 1 day ago

    Hello Andre, We're truly sorry to hear about your disappointing experience at STK - Boston. We understand how frustrating it must have been to wait for your meal despite the reservation, and the delay in receiving it. It's also disappointing to hear about the overbooking and the lack of service provided. We assure you that we will take your feedback into account as we strive to improve our services. We hope you'll give us another chance to provide you with the experience you deserve. Thank you for your feedback. Best regards, STK - Boston Management Team
    

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