Stonewood Grill & Tavern - Brandon

Review summary

1. j

   jim

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and the service is amazing! I love the wedge salad!
   

   Stonewood Grill & Tavern - BrandonResponded today

   Thank you for your kind words! We're so glad to hear you enjoyed the food and service, and we're thrilled that you love the wedge salad! We look forward to welcoming you back soon for another great experience.
   

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2. S

   Sarah

   Tampa

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   I have eaten at Stonewood with my mom on Christmas Eve for about 8 years now. We have always had either a good or an excellent experience there on Christmas Eve. Tonight was not good and certainly not excellent. They couldn’t seat us at our reservation time and they said there were five reservations in front of us so we took a table at the bar. It was a while before anyone greeted us, it was extremely loud and the server who waited on us is usually excellent, but she was so swamped and could not tend to us as she has in the past. The appetizer we ordered actually came out quickly and it was delicious, but our food took an extremely long time. When we finally got our dinner (about 50 minutes after being seated, the chicken breast on my salad was not cooked. It was very obviously raw on the inside when I cut it. No one ever came to check on us to see how our food was so I finally had to go to the hostess stand and ask them to get someone to help me. They offered to make me a new salad, but I was not given any sort of discount or compensation for an under cooked chicken breast and basically no dinner till after my mom was done. Since my mom was already done with her meal I just had them make mine to go. I didn’t expect to have an entirely free meal, but I do think that they should’ve comped my salad.. It was Christmas Eve and they were busy so I didn’t even ask but I shouldn’t have had to. I still gave the server a 30% tip since I knew it wasn’t her fault that she was probably given too many tables or that the chicken breast was raw. Not sure we will be going back there next Christmas Eve or at all for that matter. Very disappointing.
   

   Stonewood Grill & Tavern - BrandonResponded today

   Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your Christmas Eve dinner. It’s always our goal to provide a seamless dining experience, and we clearly missed the mark with your visit. We understand your frustration with the wait, the undercooked chicken, and the lack of attention from staff, especially during such a special occasion. We also regret that your meal wasn't properly handled and that you were not given any compensation for the issue. We’d like to resolve this matter personally and would appreciate the opportunity to speak with you directly. Could you please reply with your contact information so we can reach out to you? Your feedback is valuable, and we would love to make things right.
   

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3. A

   Annamarie

   Tampa

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were greeted by the checkin hostess. Our waiter was friendly and personable. The food we had was delicious and promptly served.
   

   Stonewood Grill & Tavern - BrandonResponded today

   Thank you for sharing your experience! We're so glad to hear that you were greeted warmly, enjoyed your meal, and received great service. We look forward to having you back for another wonderful visit!
   

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4. C

   Carol

   VIP

   Tampa

   39 reviews

   5.0

   39 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Christmas Eve dinner, which has become a tradition for us now with just the 2 of us in the area. Busy restaurant but service was great and the food excellent and hot.
   

   Stonewood Grill & Tavern - BrandonResponded today

   We're so happy to hear that your Christmas Eve tradition with us was a success! It’s wonderful that you enjoyed the service, food, and atmosphere. We look forward to welcoming you back for many more memorable meals!
   

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5. D

   Deana

   VIP

   Tampa

   13 reviews

   5.0

   13 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinners!! The holiday spirit of Christmas was in full force with the decor and the vibe. Appetizers, drinks and dinners were all excellent. Service was very good.
   

   Stonewood Grill & Tavern - BrandonResponded today

   Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the holiday ambiance, along with the appetizers, drinks, and dinners. It's great to know that the service was up to your expectations as well. We look forward to welcoming you back for another excellent experience soon!
   

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6. M

   Michael

   VIP

   Tampa

   10 reviews

   2.0

   10 reviews

   Dined on December 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   We arrived last night on 12/21 and had reservations for 4. We were seated at 7:05 and for almost 30 minutes no one came to our table. We love Stonewood and will be back and it was very busy. It would have been acceptable if someone would have at least said we are running behind tonight but at least took our drink order. No one ever came to the table. We left.
   

   Stonewood Grill & Tavern - BrandonResponded 7 days ago

   We sincerely apologize for the experience you had on Saturday. We understand how frustrating it can be to wait without any communication, and we deeply regret that we did not meet your expectations that evening. Your feedback is incredibly valuable to us, and we would love the opportunity to address this directly. If you're open to it, please provide your contact information so we can reach out and ensure this doesn't happen again. We hope to have the chance to serve you again and provide the excellent experience you deserve. Thank you for your understanding.
   

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7. T

   Ted

   VIP

   Greater Boston

   89 reviews

   5.0

   89 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This was my first time dining here. All I can say that it was an enjoyable experience. My pork chop entree (Peach Bourbon pork chop) was out of this world. Very tasty. The service was attentive and made excellent suggestions. It is well worth a trip.
   

   Stonewood Grill & Tavern - BrandonResponded 7 days ago

   Thank you for sharing your experience! We're so glad to hear you enjoyed your first visit and the Peach Bourbon Pork Chop. We're also happy to hear that the service and suggestions were up to your expectations. We look forward to welcoming you back for another fantastic meal soon!
   

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8. M

   Mage

   Tampa

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great waiter, service and the food was delicious. Can’t wait for our next night out, of course it will be here!🔜
   

   Stonewood Grill & Tavern - BrandonResponded 7 days ago

   Thank you for the fantastic review! We're so glad to hear that you enjoyed the service and the food. We can't wait to welcome you back for your next night out! See you soon!
   

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9. D

   Debbie

   Tampa

   12 reviews

   4.0

   12 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was very good. Server was attentive. Really no complaints
   

   Stonewood Grill & Tavern - BrandonResponded on December 9, 2024

   Thank you for taking the time to share your experience at Stonewood Grill & Tavern, Debbie. We're thrilled to hear that you enjoyed our food and found our server attentive. We strive to provide our guests with a memorable dining experience and your feedback tells us we're on the right track. We hope to welcome you back soon!
   

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10. C

    Chris

    VIP

    Tampa

    51 reviews

    5.0

    51 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our meal was great as always. Our server, Cameron was very friendly and attentive.
    

    Stonewood Grill & Tavern - BrandonResponded on December 9, 2024

    I'm glad to hear that your meal was great and that Cameron provided friendly and attentive service. It's always nice when everything comes together for a wonderful dining experience. We hope to see you again soon!
    

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