Enable JavaScript to run this app.
Skip to main content
OpenTable logo
  1. Home
  2. United States
  3. Chicago / Illinois
  4. Chicago
  5. River North (Chicago)
Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.6
3.6
4831 Reviews
$30 and under
American

Make a reservation

2 people
SunMonTueWedThuFriSat
7:00 PM
Booked 64 times today
  • Good for special occasions
  • Great for creative cocktails
  • Kid-friendly
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

Restaurants you may also like

View all

Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Phone number
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Pete Svachula
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Neighborhood
    River North (Chicago)
  • Cross street
    Rush Street
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Private dining

What 4,831 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.5Food
  • 3.8Service
  • 3.7Ambience
  • 3.1Value

NoiseModerate

Review summary

AI-generated from verified diner reviews
Sugar Factory - Chicago River North is a vibrant spot perfect for celebrations and "fun atmosphere." Indulge in "amazing drinks" and enjoy the "delicious, quick food." The "rainbow sliders and shakes" are a must-try. While it's "great for kids," be prepared for "overpriced" food and a "20% automatic gratuity."
4,831 Reviews
  1. Heather

    Detroit1 review

    5.0

    Dined 2 days ago

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 4
    This place is obviously a niche. You know going in there are $45 drinks ($36 mocktails), what the menu looks like, etc. The food was decent considering the traditional American offerings. Not exceptional but good. Our 12 year old son was amused by the mocktail (totally worth the $36 due to the presentation by our amazing wait staff Victor (sp? Viktor?)! My husband enjoyed his cocktail as well. The ambience is fun and its engaging for kids. With all the “celebrity” endorsements it is a little like Planet Hollywood for kids (for anyone that is old enough to remember that). What made our might was the service. Everyone was warm, friendly, and kind. Victor and the young woman who took our photos (a service offered but mot required- the prints are $25 but also a token to remember the experience by) were incredibly kind and made our dinner outstanding. We are so appreciative of their kindness. If you go, ask for Victor’s section!

    Is this helpful?

  2. Tim

    Chicago1 review

    2.0

    Dined 5 days ago

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3
    If you decide to go here just be prepared for it to be a novelty. The food and drinks are ridiculously overpriced ($36 for one of the non alcoholic specialty drinks). We made a reservation for 6:00 and showed up 5 mins early but didn't get sat until 6:15. So with two kids hyped on a sugar factory experience, it was a bit much to handle by waiting that long. Then they add 20% to everything on the bill as well so just be prepared

    Is this helpful?

  3. Crystal

    Las Vegas3 reviews

    2.0

    Dined 5 days ago

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 1
    We went to the sugar factory, to celebrate our granddaughter’s birthday in Chicago. She saw the rainbow brite dessert on line and was sold. The first strike was the 20% gratuity, the second was, the drinks and dessert was delivered and he brought the check! Third, Lots of little kids crying! Dishes being dropped, and not one employee was happy or smiling. Our margaritas were not flavorful and certainly did not have teramana tequila in em, as the menu said. It was speed rack tequila! I will not go back!

    Is this helpful?

  4. OpenTable Diner

    Chicago1 review

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The environment was very fun .. the staff were wonderful and the food was amazing

    Is this helpful?

  5. OpenTable Diner

    Milwaukee4 reviews

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    It was definitely an experience we won’t forget. We enjoyed the food and atmosphere.

    Is this helpful?

  6. OpenTable Diner

    Raleigh2 reviews

    1.0

    Dined on March 20, 2025

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1
    The food was not great and definitely not worth the price. You’d be going to this JUST for the experience of having a huge overly sweet drink with dry ice. It’s cool to watch but the price…$$$$. We made a reservation but arrived 30 mins early. The restaurant was practically empty, that should’ve said something, but they wouldn’t seat us until it was our reservation time. There were only 4 tables that had customers! And waiting there is just annoying. A big portion of the candy bins were covered up with a photo background prop. Our server was nice and very patient with us. The menu had tons and tons of drinks but the print was so small you could barely see it, especially with the very dimmed lighting. Do yourself a favor and walk away from this place if you’re considering it. Buy yourself some dry ice, juice, your choice of alcohol and then throw some gummy candy in there. Voila! You’ll have the same type of drink, but ten times cheaper. Save your money.

    Is this helpful?

  7. Stacey

    Unspecified1 review

    5.0

    Dined on March 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The drinks were absolutely beautiful, fun and delicious. Watermelon Pina Colada was so delicious ☺️ Will definitely stop there every time I’m in Chicago!! The atmosphere was so fun, a child’s birthday party was going on in another section and it was absolutely amazing and fun to see. Definitely a great place for birthdays (even for adults)!

    Is this helpful?

  8. Sabrina

    Chicago3 reviews

    3.0

    Dined on March 16, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3
    Service wasn't that great. Overrated. The furniture was ripped, which was not impressive. The fries were extremely salty. The sliders were super dry. They charged extra money on extremely small whiskey because it was made as an old fashion!!! and the worst of all, the waitress didn't acknowledge it was a BIRTHDAY celebration until after the 300.00 bill she gave us. They showed no enthusiasm with the birthday enhancement they offered. Definitely will not return to this location.

    Is this helpful?

  9. Paige

    Chicago1 review

    5.0

    Dined on March 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time there and enjoyed it so much so glad i could give my children the experience ❤️

    Is this helpful?

  10. OpenTable Diner

    Columbus1 review

    2.0

    Dined on March 14, 2025

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 2
    We were put in a side room with a large party with a lot of kids running around and screaming. It took awhile to finally order but the food did come fast. There was a floatie in 1 cup of water and my alcoholic drink was unconsumable. I got a sorry, new bartender. Would not recommend.

    Is this helpful?

FAQs

Sugar Factory - Chicago River North is rated 3.6 stars by 4831 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation


Booked 64 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street
    Rush Street
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Pete Svachula
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch
  • Phone number
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
Copyright © 2024 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
OpenTable Logo