Sugar Factory - Delray Beach

Review summary

1. R

   Ryan

   West Palm Beach

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Food was terrible, service was very slow and honestly for the price they charge for food it would be nice if they didn’t use canned cheese and frozen burger patties.
   

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2. K

   Kira

   West Palm Beach

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   HORRENDOUS. We came here to celebrate my six year old’s birthday. I thought it would be a fun experience and while I didn’t have high expectations, at the very least I thought it would be at least decent. Everything took forever. The drinks both for the kids and for the adults were disgusting. It is hard to mess up a mimosa but the orange juice was more like Tang than orange juice. The service, beyond horrible - it took at least 20 minutes for someone to come over, when the waitress finally arrived we were greeted without a smile and it felt like we were an annoyance rather than a paying customer. If it were busy, I could be more accepting of a delay but the place wasn’t even at 50% capacity. The food took forever to come out only for us to send it all back. Totally inedible. I felt horrible for my daughter, we left hungry. My recommendation - don’t waste your time and money. This place is disgusting.
   

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3. M

   Mark

   New York City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Mediocre experience. Food was average. Service was very very slow while there was very few people in the restaurant
   

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4. E

   Elina

   VIP

   West Palm Beach

   35 reviews

   5.0

   35 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great experience. Location and atmosphere was amazing. Service was just okay.
   

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5. B

   Benjamin

   West Palm Beach

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   The vibe and ambiance were great. But the food and service were average.
   

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6. K

   Kara

   VIP

   New York City

   24 reviews

   2.0

   24 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Waitress was sweet but EXTREMELY over priced for the quality of the experience. Half my sandwich toppings were left off - as were on my mom’s burger. None of the sandwiches come with sides - neither do the chicken tenders/ sliders. I was asked what kind of side I wanted with my sandwich then was charged $8 for it. We were there for a birthday dinner so tried to make the most of it but it was awful.
   

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7. R

   Raquel

   Fort Lauderdale

   5 reviews

   5.0

   5 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing. The staff was the sweetest and the food was yummy! The kids loved all the variety. A great place for the entire family to dine and look at all the decor!
   

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8. E

   Elizabeth

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined at the sugar factory this past evening and had a blast! Our waiters name was Peter and he was phenomenal, he was attentive and very knowledgeable about the menu. The restaurant was all decked out for Christmas with Christmas music playing as we dined. Our drinks were made exceptionally by the bartender Gabe, you have to try the Rudolph’s red nosed margaritas when you go! We will definitely be back after the holidays to see the original decor! Thank you Peter and Sugar factory for a great experience!
   

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9. J

   Jane

   VIP

   West Palm Beach

   11 reviews

   5.0

   11 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious desserts and fun atmosphere and vibes for any occasion!
   

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10. K

    KENNETH

    Naples

    12 reviews

    1.0

    12 reviews

    Dined on December 7, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 5

    Disappointing to say the least. Made reservations for 6 PM for a party of 5. By 8pm we were still waiting for two pizza and a chicken sandwich. Manger stated that they had lost power (odd because lights and music were blasting) . However, no one communicated that to the table. In the meantime, everyone just sat around. Food was mediocre at best. Drinks are completely overpriced. Customer service is nonexistent.
    

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