Sugar Factory - Detroit

Review summary

1. V

   Valicity

   Detroit1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Ambiance was great, food was exceptional, but we arrived 10 mins before our reservations it took us 10 mins to be seated. The restaurant was fairly empty so that was confusing. After being seated we waited another 15-20 mins for a server to come over to the table for water, so we figured out what we wanted to eat and when he finally did come we ordered. Family of 5 we had chicken wings, pizza, fries, salad and a sandwich in which it took 30 mins to come out. Okay cool. After everybody food was out I waited another 15 mins for a salad. The server told us they didn’t sale soft drinks basically just shakes and liquor and water but during the end of the visit we saw a table with soft drinks so yeah 3/10 do not recommend unless whole new staff!!
   

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2. T

   Tara

   Unspecified1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were a party of 7 there for my son’s birthday. We were seated. We sat for a while before we had to stop someone just to order. The food came out but our drinks didn’t. We reminded them about our drinks and we were done eating by the time they brought them to us. One of our people didn’t even get his flatbread pizza until everyone at the table were done eating. He just asked them to put it in a to go box. There were chewy pieces of pasta in my chicken Alfredo. They took literally forever to do EVERYTHING but bring out that high bill. They never even came to the table to sing happy birthday to my son. It was not a good experience, it wasn’t worth what we paid at all and we won’t be back to this location.
   

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3. T

   Terri

   Detroit1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience for first time going. Service was bad. Took 20 minutes from when sat down before being acknowledged. Food came out on dirty plates. Salad had ketchup all over the bowl and within the salad. Wasn’t even supposed to be with the salad. Waiter didn’t even seem like a waiter was not even dressed in a uniform like other servers. Never even gave their name. Managers were more worried about eating and chatting than customers. 20% automatic gratuities should have been told ahead of time. They didn’t even deserve that tip because no one even took the time to check on customers experience. Bathroom was scary only two lights, no locks, missing mirror and only thing keeping door closed was toilet paper in the door jamb. I’d never go back to here ever again.
   

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4. R

   Rebecca

   Northern MI1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Do not waste your money or time. The food was overpriced and mediocre at best. My husband ordered a “western” burger and it came with just cheese, no toppings. My daughter’s pancakes were rubbery, my food came out before everyone else’s, and service was SLOW. The restaurant was dirty and rundown, and the bathrooms were horrible. Not sure who painted the bathrooms but it looked like a toddler had a paintbrush in there. And they were so dirty. The candy store had half empty shelves and it didn’t seem like anyone care about their job. Do NOT waste your money.
   

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5. L

   Lilliana

   Unspecified1 review

   5.0

   Dined on March 20, 2025

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   it was so pretty , i really enjoyed my first time being there ! great food & good service !
   

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6. J

   Juweirial

   Detroit1 review

   1.0

   Dined on March 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible Service, I got the Shrimp Alfredo and it had No Alfredo Sauce and When I Complained to the Server I was told I would have to pay for extra Alfredo Sauce, I Showed the Server that there was None on it to begin with, So why would I pay for Extra, He Literally Shrugged his Shoulders and Said do you want it or Not, I Said No you can take it back if I have to pay for more Sauce, He never came back and asked did we want anything else, Never offered a refill on our drinks and had to be reminded of my daughters birthday celebration to bring out the Sparklers. Absolutely Terrible
   

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7. OT

   OpenTable Diner

   Detroit2 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Place was uncomfortably loud. Dirty floors, not well kept.
   

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8. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I took my 9-year-old for a special girl’s day. The place is totally overrated and I can tell the draw is to take instagram shots of the milkshakes. We waited an hour for our food which was incorrect and missing condiments and side dishes. The restaurant wasn’t even busy. The table was sticky and all of the silverware was spotty and not very clean looking. We probably saw our waitress twice throughout the meal. When the bill came it had a 20% “service fee” added. When I asked about it I was told that it was a tip that went into a general pot for all the servers to split. My waitress encouraged me to “add a tip just for me”. lol honestly with how terrible the service was (especially for the price of everything) I wasn’t even planning 20%. I wouldn’t recommend this restaurant unless they step up their service by a lot.
   

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9. J

   Jennifer

   Naples15 reviews

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were celebrating a 21st birthday. We arrived 10 minutes late from our reservations (and I called) - but were not seated until 25 minutes after we arrived. After about 30 minutes our waitress finally took our orders - we were just there for drinks. after an hour of no drinks and the music being so loud you couldn't hear the person next to you - we cancelled our order and left. They were understaffed - the managers and hostesses didn't jump in behind the bar and start helping. Cute place, but not for the faint of heart.
   

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10. T

    Tea

    Detroit1 review

    1.0

    Dined on March 15, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    The service was terrible. I asked our server for barbecue sauce and she came back with empty cups. There was no barbecue sauce at the table, by the way. She didn’t give us napkins. I had to ask another server. Train your servers better. I knew I shouldn’t have came when I heard a young man passed away there anyway. I just wanted to see what Sugar Factory was about. I should have listened to the others.
    

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