Sugar Factory - Glendale

Review summary

1. C

   Christina

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Went for a birthday celebration for my 9 year old. The atmosphere was nice, the food presentation went well. Despite being let down about the Groupon we purchased was a scam, we were told the birthday dessert was free and unfortunately that was still added to our bill. :(
   

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2. OT

   OpenTable Diner

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We were expecting something like you’d get in Vegas. What we got was a very bland restaurant. Nothing about it was horrible just nothing about it was great either. Everything was bland and expensive. The bathroom was nicer than the actual restaurant. The candy in the shop seemed like it’s been there for ages. Probably why a lot of people walked in and walked out.
   

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3. R

   Rosa

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was my third visit in. I have been in for brunch, a Friday night out with my coworkers and a Saturday evening. Each visit has brought its own energy. Each time the wait staff has been good. Tonight's wait staff was amazing. If you are going in and want a positive, fun and energetic v8be ask for Bryan with a "y". He was FABULOUS. Food and drinks were good also.
   

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4. N

   Niam

   Phoenix

   1 review

   1.0

   1 review

   Dined on February 23, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   This place was absolutely terrible, and my family and I were extremely disappointed. The level of service we received was awful, and I truly hope no one else has to go through this. We arrived with a reservation at 6:30, but the person at the desk informed us we would have to wait for a server. Then, another family walked in and was seated before us! Afterward, the waiter came back, asked for my name again, and told us to wait once more. Fifteen minutes later, we were seated at a table that was filthy. The chairs were so dirty that my husband had to try cleaning them, but even then, he couldn’t get the food stains off. We requested to be moved to a different table. When our server finally arrived, they brought us a tiny menu, explaining that they were "out of regular menus." We finally placed our order, but our food and drinks took forever to arrive. When the drinks did come, they were served in plastic cups because, once again, they were "out of glass ones." To make matters worse, the table we were moved to was also dirty, and the floors were disgusting. It felt like we were being rushed through the entire experience. We will never return to this place again.
   

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5. J

   Jenny

   San Diego

   8 reviews

   3.0

   8 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   4 of us went 2/16/26 for brunch with a reservation through OpenTable. When we arrived, the restaurant was maybe 25% full and they seemed understaffed with no one at the hostess stand. We waited about 10 minutes to be seated. Cute atmosphere, but very large space and seemed strange that they barely had any staff or customers on Valentine's weekend for brunch. Our server was adequate, but busy. I tried to order the lucky charm espresso and was told their espresso machine was broken. Then when my girlfriend tried to order waffles that had cheesecake on top she was told the cheesecake "wasn't ready yet" and that it takes 4 hours to set. The drinks cost as much or more than the food, and we're just okay. The French toast, waffles, and eggs benedict were good. Would we go back? Sure, if that's where my friends wanted to go, but it wouldn't be my first choice.
   

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6. B

   Bethany

   Phoenix

   1 review

   4.0

   1 review

   Dined on February 16, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   It’s a fun experience. Everything is costly, but it’s to be expected.
   

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7. L

   Leticia

   Dallas

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Totally unsatisfied, food was tasteless and well overpriced for portions. Drinks are also overpriced, you have to ask what type of alcohol is in the drinks and on top of that, they don't put much alcohol in the drinks. Waste of time and money! Customer service was great
   

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8. V

   Vanessa

   Phoenix

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I had a reservation at 7:00, I arrived a half hour early, checked in and waitress put my name and phone number down. Completely forgotten about, kept seeing people get called in after they arrived after me. Went up to ask about my reservation that was when I was seated. My food that I ordered was wrong had to be sent back. I had to ask two different waitresses to get a glass of water. Horrible experience especially on Valentine’s Day.
   

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9. T

   Thomas

   Phoenix

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   I went it expecting so much for the amount that I knrw it was going to cost my family. Instead, I was served under seasoned and under sized food. They were out of items specifically for the holiday. The server treated my son, who was the same size as him, as kid with a little plastic cup and wouldn't let us keep our menus for dessert. We were told we only had 2 hours to eat, which was fine as it didn't take that long to eat the food. The music was too loud and the tables were too close together. We were going in anticipating dessert, but after the blandness of the food and the lack of sauces to compensate, we couldn't think of ordering an uninspired cup of sugar. The only saving grace was meeting another server who was so personable and easy going. She made the night better. If given the chance to go again, we would likely pass. When it comes to factories, this is below cheesecake, old spaghetti and even pizza.
   

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10. S

    Steve

    Phoenix

    3 reviews

    2.0

    3 reviews

    Dined on February 14, 2025

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    This is an ok experience. The restaurant was a bit dirty and very pricey, but it was ok.
    

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