Sugar Factory - Harmon

Review summary

1. W

   Whitney

   VIP

   Salt Lake City

   12 reviews

   1.0

   12 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   There is nothing positive to say about the experience. The food and milkshakes were hardly edible, in fact they were gross and expensive for the quality. The restaurant is dirty. The furniture is in poor repair. The candy store, the big attraction is closed for “restocking”. The location is terrible. I would absolutely tell you to put your effort and spend your money elsewhere. 
   

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2. M

   Mindy

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Staff and service were both marginal. Food was marginal. Drinks were marginal. For the price that you are paying for food and drinks it should be phenomenal but it definitely is NOT. I noted on my reservation that it was my daughter’s birthday and they did nothing. My husband ordered a plain drip cup of coffee that came out half full and cold-he asked for a refill and they told him he would have to pay another $7 for a refill. We would not come back as there are other restaurants far superior in the area.
   

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3. CK

   CarolineK

   VIP

   San Diego

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Super disappointed. The heater was on way too high upstairs and staff said they couldn’t fix it. The bathrooms were worse than a gas station bathroom. Cleaning logs on wall completely blank, no one was tending to the bathrooms at all. Drinks came out after we were done with our food. Food took 40 min. Desserts were quicker but staff served it to us with plastic spoons. The furniture looks abused and old. Very expensive experience for a really poorly managed spot. Ownership needs to audit and make adjustments to staffing/management. I would appreciate a refund on our night there.
   

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4. J

   Jim

   VIP

   Greater Boston

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Typical Vegas. Waitress forgot 2 orders. Meals arrived 20 min apart so we don’t eat as a family.
   

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5. J

   Jacqueline

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was delicious. The buffalo wings and sliders were perfect. The only downfall was the ambience. We were seated upstairs and it was warm, smelled like sweat and armpit. It sounds gross, but I’m just being honest. They need to turn the AC up or have some type of scent for upstairs. Also, the restroom had no hand soap.
   

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6. C

   Christine

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Service and waitress were terrible. Mandatory 20% tip is egregious given that the service was bad, we should have the right to tip what we want. Slow, never brought drinks we were charged for, 30 minutes, waiting for tortillas to go with fajitas. Food and ambience were great. Just need to clean out the staff and get some new ones.
   

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7. k

   kelly

   Milwaukee

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   It was deceiving with the happy hour like somebody could’ve told me specific things and they didn’t on purpose.
   

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8. A

   Amanda

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The server came once to take our order and then someone else dropped it off, never saw the waitress again until I went and found her for the bill. There is automatically 20% added to every bill and 95% of that goes to the tip, the waitress took my credit card, went to the till, swiped and accepted the total without me seeing until after the transaction was done. I had no intention of adding even more tip after the service and meh, expensive food but I had to tell her to give me the receipt to remove the extra tip, so shady.
   

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9. A

   Alejandra

   New York City

   6 reviews

   1.0

   6 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Our server was really good but we did not like the place. It is not worthy. We went to live “the experience”. The price is too high for what it is. They charged us for the ice cubes.
   

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10. I

    Isabel

    Baltimore

    7 reviews

    1.0

    7 reviews

    Dined on December 22, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 3

    Terrible food and cheap decor. For the same price I could’ve gotten more food with better quality ingredients at most other places on the strip
    

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