Sugar Factory - Jacksonville

Review summary

1. a

   amiyah

   Jacksonville

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   service was extremely slow. they’d just opened so there were maybe 4 tables? got drinks 40 minutes after we sat, and an appetizer right after. food came out after 1.5 hours. once again it wasn’t busy and including us there were 5 (if that) tables. our server ignored us mostly, the bartender (mike) was much better. food was mediocre, milkshake garnishes were dry??? overall pretty bad, host was kind too! beautiful to look at but underwhelming to say the least.
   

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2. M

   Maria

   Jacksonville

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here , but won't be the last time. Love , love , love this place
   

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3. OT

   OpenTable Diner

   Jacksonville

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Long wait even with a reservation. Seemed understaffed. Ran out of ice.
   

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4. C

   Ceanna

   Jacksonville

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time going and it was such a great experience! The food was really good! The service is great and I will definitely be going again in the future :)
   

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5. N

   Nickcole

   Jacksonville

   13 reviews

   2.0

   13 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Management really needs to better prepare for a Saturday night. They were out of all the popular dinner items; lobster, filet, appetizers little colored burgers, spinach? Was told from management directly that spinach was made fresh but they also have a 3rd party who makes their cream spinach that didn’t deliver? BS from management for sure trying to blame server for not telling us before hand after she did about all the “main” stuff. Don’t need a bunch of fluff when we ordered 2 glasses of wine, a ribeye steak w mashed potatoes, hot chocolate and waters. Thankful for the ambience, server and front service. Rest not so much.
   

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6. J

   Jalisa

   Jacksonville

   6 reviews

   5.0

   6 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Loved our server . Elyssa was amazing . Thank you !
   

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7. S

   Saakshi

   Jacksonville

   1 review

   vip
   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was super amazing. The restaurant is gorgeous and our waitress Beka she was very sweet. We went there late so it was very quiet but I had an amazing birthday celebration. Loved their cookie jar shake and Alfredo pasta.
   

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8. E

   Earl

   Orlando

   1 review

   vip
   1.0

   1 review

   Dined on October 18, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a very disappointing experience at the Sugar Factory for my daughter’s birthday. We had a reservation, but when we arrived, we were left waiting at the front for over 20 minutes with no hostess in sight. Despite the waitstaff and bartender being busy, no one came to help us or even acknowledge our presence. We never got seated, and after waiting around with no updates, we decided to leave. We also overheard other guests complaining that they had to wait over 30 minutes just to get water. Overall, it was a frustrating and unorganized experience, and I wouldn’t recommend it if you’re looking for good service.
   

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9. M

   Meike

   Jacksonville

   1 review

   3.0

   1 review

   Dined on October 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had a reservation for a birthday party. After looking over the menu several items were not available. Once the food was received the pasta seems like it was sitting in the window before being brought out to the table for a little too long, however it was a good portion and tasted very good. The food and drink presentation was very nice, however a bit pricey especially the drinks, a lot of ice in the goblets. Our server Juan was wonderful and made the night. The staff seem very engaged in each birthday or celebration song that they did even after doing multiple in a row
   

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10. A

    Ann

    Jacksonville

    1 review

    1.0

    1 review

    Dined on October 5, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    The atmosphere was much louder than expected, more suited to a club than a dinner. I had hoped for a sweet birthday celebration, but unfortunately, it was disappointing. The candy store was understocked and not clean, and the food, while pricey, did not meet our expectations in terms of quality.
    

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