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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.2
4.2
1033 Reviews
$31 to $50
American

Make a reservation

2 people
7:00 PM
Booked 32 times today
  • Good for special occasions
  • Great for creative cocktails
  • Charming
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Order delivery or takeout

Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Phone number
    (332) 239-5498
  • Website
    http://queens.sugarfactory.com/
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
  • Location
    110-00 Rockaway Blvd, Jamiaca, NY 11420
  • Neighborhood
    South Ozone Park
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

Menu

View menu on restaurant's website

What 1,033 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.1Food
  • 4.4Service
  • 4.5Ambience
  • 3.8Value

Noise • Moderate

Loved For

  • Queens

    Great for brunch

  • Queens

    Kid-friendly

  • Queens

    Good for groups

  • Queens

    Good for special occasions

  • Queens

    Most Booked

Review summary

AI-generated from verified diner reviews
Sugar Factory - Queens is celebrated for its "outstanding service" and vibrant atmosphere, making it ideal for special occasions. Guests rave about the "great food and drinks" and the fun, picture-worthy decor. While it is on the pricier side, many find the experience worth it. Note: Be prepared for a 20% service charge.

1,033 Reviews

  1. Alfonso

    New York City

    9 reviews

    3.0

    9 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4
    My wife and I had reservations for 11:30am and we arrived promptly. When we walked to the check-in area, the hostess was not there. We then walked inside the mostly empty restaurant and no one approached us to be seated. We asked a waiter and he said that we had to wait for the hostess. We eventually found her inside the store side of the establishment. She said that she was trying to “run a customers card.” When she finished, she asked us if we had reservations. We said we had them for 11:30am which it was now well after. She made no apology for the delay and acted like we had disturbed her. After being seated, we waited for quite a while before our waiter arrived. He apologized and said that no one told him that we were seated in his section. He did offer us free orange juice and coffee and apologized for the mix up. This was our first time visiting this restaurant and will probably be our last.

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  2. Fatima

    New York City

    1 review

    2.0

    1 review

    Dined on November 11, 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 3
    It was okay , food wasn’t that good though . Overrated

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  3. Michelle

    New York City

    6 reviews

    5.0

    6 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Presentation of Drinks ( 🍸 or nonalcoholic) and food choices ...fantastic. Ambience, music and wait service an added plus.

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  4. TORY

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on November 10, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    At first upon arrival , we were not greeted. We had to ask a worker for assistance. The manager came and sat us. Her demeanor was not pleasant and we're standoffish. This review is based on the good service we received from our waiter Robert, he was nice attentive, made our experience fun. He should be the manager there.

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  5. Russell

    New York City

    7 reviews

    vip
    1.0

    7 reviews

    Dined on November 10, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    First time at Sugar Factory - we walked in and noticed everyone sitting was not eating and tables had dishes not picked up. However we looked passed that. We were seated and placed our order. It took us 20mins to get coffee and another 1hr to get our food, which came out cold. There were no cups available and coffee refill was given in to-go cups, and at one point, we were told there was no more milk so we were not able to get additional refills. Our waiter stated that the management team underestimated how many people would dine on the last day to redeem the casino voucher and thus, didn't staff properly. Overall, this was not a good experience. While we did get a discount for the inconvenience, we had to ask for it. It should have been automatic.

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  6. Francesca

    New York City

    1 review

    5.0

    1 review

    Dined on November 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My waiter was very polite and pleasant an was great with us

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  7. Dennis

    Greater Boston

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 1, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Ibriham gave excellent and attentive service. Food was good only complaint was that the music was too loud.

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  8. Keli

    New York City

    1 review

    5.0

    1 review

    Dined on October 26, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    First time going to the Sugar Factory and we went for my birthday. It was amazing! The server was great and attentive, the staff were so nice. The place was decorated for Halloween and looked amazing. Very family friendly as we went with a toddler. There were many birthdays that night and the staff was on 100 for every single celebration. 10/10 would recommend.

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  9. Leah

    New York City

    1 review

    4.0

    1 review

    Dined on October 20, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4
    The food was alright ngl. The environment was great. Waiters were nice and their service was great.

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  10. Phillip

    Atlantic City

    1 review

    3.0

    1 review

    Dined on October 14, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    Ambiance great for taking pics. However as a whole didnt feel the food lived up to the bill. French Onion soup was meh as well as steak sandwich. My other guests enjoyed their food I must say (burgers). Kids enjoyed their shakes and my Gamebred drink was strong and tastey. Service was top notch, however... imho a 20% mandatory tip is outrageous. The reason being that 3% of it doesnt even go to the workers. Than they have the nerve to add additional tipping recomendations on top of that (a trend ive notied in NYC). I dont like being double billed (3%) on an already pricey menu. For a kids bday its ok but if going out with all adults for the money you are better off heading to one of the many great NYC SteakHouses.

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FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.2 stars by 1033 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 32 times today

Order delivery or takeout

Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Neighborhood
    South Ozone Park
  • Hours of operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Website
    http://queens.sugarfactory.com/
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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