Sugar Factory - Time Square

Review summary

1. P

   Pharoah

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love I will all ways remember I jsut purpose to my gril thier and they were so much help a day I'll never for get
   

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2. J

   Jazlyn

   Miami

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I frequent here and today left a sour taste in my mouth from the staffs attitude problem to the presentation and cleanliness of the menus I love coming here but today made the decision me and my boyfriend who create memories here will not be back
   

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3. L

   Lana

   New York City

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   The service was very slow. The waitresses were very unpleasant. The food was disgusting, the place was very dirty
   

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4. A

   Amy

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This was a cool tourist spot in Times Square. Be warned families there is no children’s menu
   

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5. Z

   Zoe

   Manchester

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Over hyped. Food nice enough but beware - they have run out of rubber ducks to provide with meals and drinks which state you will get to take these home - they do not openly advise of this and the price remains the same. Goblet glasses old and tatty spoiling look of videos and photos
   

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6. S

   Sabrina

   New York City

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We got there at 2:45 but were told we had to wait a half hour before the brunch menu ended and we could finally order lunch foods. Then the waitress disappeared and someone took pictures of us and tried to get us to buy these $25 picture frames. Our food took 45 minutes, they messed up my friend’s order, and everything was subpar for the hype. OUR DIRTY DISHES WERE NEVER CLEARED. We ordered $25 extravagant shakes, and it was embarrassing to have a picture of these shakes with dirty dishes in the background, even when waitstaff passed by our table a few times. Went for a birthday and needless to say the birthday was ruined by this poor experience. We came all the way from Long Island. It was not worth it.
   

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7. A

   Angel

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Atmosphere is great. Rainbow sliders were expensive and dry. Mac n cheese lolipops were good. Drinks good, pasta good… service good. Will be back
   

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8. N

   Nadirah

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   This was my family's first experience at the Sugar Factory and we thought it was OK. The food was good, but it the ambience was too dark and the waiter did not check in on us. He came to drop the food off and didn't come back until the end.
   

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9. A

   Angela

   New York City

   1 review

   4.0

   1 review

   Dined on February 8, 2025

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 5

   Cute idea but they need to do better with the food for the price you are paying. And they don’t serve lunch until 4pm which is odd. I wasn’t looking to order eggs at 2pm. No salad options at all. Only burgers, eggs and waffles.
   

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10. B

    Bladimir

    New York City

    1 review

    3.0

    1 review

    Dined on February 8, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2

    It was an average experience for me. The food was something that I could pass on, although the desserts were pretty good.
    

    1 person found this helpful