Sullivan's Steakhouse - Indianapolis

Review summary

1. J

   Jessica

   Indiana

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great for something relaxing for NYE. Service was slow, but we understand they were busy. Overall great!
   

   Sullivan's Steakhouse - IndianapolisResponded today

   Hey Jessica, thank you for choosing Sullivan's Steakhouse - Indianapolis for your NYE dinner and for taking the time to leave us such a wonderful review. We're thrilled to hear that you found our food and service great and that you felt relaxed and comfortable with us. We understand that our service was a bit slow due to the busy period, but we're glad that you appreciated the overall experience. We look forward to serving you again soon! -Stephanie Stanley GM
   

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2. J

   Joseph

   Indiana

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and great service. Justin was phenomenal.
   

   Sullivan's Steakhouse - IndianapolisResponded today

   Thank you for the 5-star review. I will be sure to pass along your compliments to Justin. Looking for ward to seeing you in 2025. -Stephanie Stanley GM
   

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3. C

   Cathy

   Indiana

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   While the food was good, a dinner for two took 3 hours, our waiter, when he came to the table was very nice, but it was very slow. We sat at the table for about 20-25 minutes with no water. The soup we ordered came out relatively quickly, but the main course took a long time. When our steaks came out my husbands was cold, and for some reason the butterflied mine so they both had to go back to be redone. For 2 soups, 2 steaks one side dish and 1 drink each our meal was $226. That is outrageous!
   

   Sullivan's Steakhouse - IndianapolisResponded today

   Thanks for visiting us, Cathy. We're glad to hear that you enjoyed our food and found our prices reasonable. However, we're sorry to hear about the long wait time and the issues with your orders. We appreciate your feedback and will definitely address these matters with our team. We hope to have the opportunity to serve you better in the future. -Stephanie Stanley GM
   

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4. A

   A.J.

   Coastal Georgia

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Now we have kept in mind that it was New Year’s Eve so understandingly very busy. However, for a premium steakhouse service it all started at the hostess stand which was less than a good experience. In fact, they were rude to multiple guests including myself until I pointed out how rude they were treating people coming up and checking on their table since they seemed to be running 25-35 minutes past the reserved time. After being seated 35 minutes past our reserve table time we were greeted by a very nice waiter that was doing his best under the circumstances clearly there were more tables than they could properly serve but he did a decent job of doing so when we finally ordered dinner about three minutes after he came back to the table and stated that they were out of everything that three of the five of us wanted.  OK, we get it it can happen it’s a busy evening however hearing him and two other waiters talking they noted the kitchen never instructed them that they were out of these items so major fail on that end because we weren’t the only table ordering. After the food arrived everyone’s meals were were good. However my $70 steak arrived completely overdone and was sent back to the kitchen. Now that happens from time to time as well but not in a steakhouse of this caliber when my steak finally arrived to the table my entire party was done with their dinner so I got to take my $70 steak home in a box. The waiter apologized several times, yet no one from the management staff ever came by the table to apologize or to see if there was anything that they could do considering I was taking home a $70 steak home in a to go box. Our server was the only positive presence in this scenario. And while we’ve dined here in the past I am going to have to think about whether or not I’m going to spend several hundred dollars on a meal at this steakhouse or one of the other dozen or so fantastic steakhouses around the city.
   

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5. K

   Kip

   VIP

   Indiana

   18 reviews

   4.0

   18 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was outstanding. The food was very good. My husband had the Cajun ribeye, which was grilled to perfection. I had the sea bass, which was very good. I had the sweet potato casserole, which was fine, I will order something different if we return. I would recommend to someone if they are looking for a good steak.
   

   Sullivan's Steakhouse - IndianapolisResponded today

   Thank you for diniing with us on New Years Eve. We are thrilled to hear your you had an outstanding experience. We look forward to seeing you in 2025. -Stephanie Stanley GM
   

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6. OT

   OpenTable Diner

   VIP

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joshua C. Was a great server. Cordial, inviting and knowledgeable. The food was good the drinks were tasty. Overall a great experience.
   

   Sullivan's Steakhouse - IndianapolisResponded today

   Thanks for the review! We're thrilled to hear that you had a great experience . It's wonderful to know that our team made you feel welcome and that you enjoyed our food and drinks. We look forward to serving you again soon! Josh will be greatful to hear he provided a wonderful Nye Years Eve dinner for you. -Stephanie Stanley GM
   

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7. OT

   OpenTable Diner

   Naples

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Melinda provided great service! Food and drink was marvelous!
   

   Sullivan's Steakhouse - IndianapolisResponded today

   We're delighted to hear that you had a fantastic experience with us! It's wonderful to know that our food and drink made a positive impression on you. We always aim to provide top-notch service and it's great to hear that we hit the mark during your visit. We appreciate your feedback and look forward to serving you again soon. I will be sure to pass along your thanks to Melinda. -Stephanie Stanley GM
   

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8. OT

   OpenTable Diner

   VIP

   Indiana

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The quality of service was horrible, not just bad. We ordered a Tomahawk steak it it was just plopped down with zero presentation. We had to send back one of the filets for being burnt (was ordered MR) and the second one came back very medium. Most of the dinner was spent with empty wine glasses (we did not get wine) just sitting in front of the kids and empty plates and glasses (slow on refills) cluttered the table. This was our first visit. It does not come even close to comparison of our experiences at other nearby steakhouses.
   

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   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Thanks for the feedback. We're sorry to hear about your experience at Sullivan's Steakhouse - Indianapolis. We strive to provide top-notch service and quality food, and it's clear we fell short during your visit. We take your comments about the Tomahawk steak and the service very seriously. We will address these issues with our team to ensure this doesn't happen again. We appreciate your patience and understanding, and we hope to have the chance to impress you in the future. -Stephanie Stanley GM
   

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9. S

   Scott

   Indiana

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sullivan’s is always a great experience. We had a couple minor food issues but they were immediately fixed. Service from D.W. was absolutely terrific! We will definitely be back. Thanks for making our daughters birthday truly special
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Hello Scott, We're delighted to hear that you always enjoy your experiences while dining with us! Your feedback regarding the food issues is appreciated and we're glad they were quickly addressed. It's wonderful to know that our team was able to provide excellent service during your daughter's special day. We're looking forward to welcoming you and your family back soon. I will be sure to share your complments with DW. -Stephanie Stanley-GM
   

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10. N

    Nicole

    Indiana

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Sullivan’s stood out for my in-laws to celebrate their 56th wedding anniversary. I made the reservations and noted it was for an anniversary but o did not request anything special. They went above and beyond!! They decorated the table with rose petals, a card and free dessert for the couple. The food and service were incredible. They were over the moon! Thank you, Sullivan’s!! We will be back!
    

    Sullivan's Steakhouse - IndianapolisResponded 2 days ago

    Thanks for visiting us, Nicole! We're thrilled to hear that your family's special occasion was memorable with our exceptional service and delicious food. It's wonderful to know that our team was able to make your in-laws' anniversary extra special. We appreciate your kind words and look forward to welcoming you back soon! -Stephanie Stanley GM
    

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