Sumo Steakhouse

Review summary

1. OT

   OpenTable Diner VIP

   Charleston1 review

   3.0

   Dined on February 28, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Our cook was fantastic and the food was good. My steak and shrimp were cooked to perfection! My biggest issue of the evening was with the hostess. We made reservations and after arriving at the restaurant we were not sat for 45 minutes. I was confused the point of a reservation. It seemed they “forgot” about us (party of 2) as people who arrived well after us were sat. It wasn’t until we brought this to their attention they finally sat us. Additionally, my husband ordered a beer that was warm and ended up not even drinking it because of the temperature. I’m thankful our amazing cook made up for it and made it a good experience.
   

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2. E

   Ebony

   Charleston1 review

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated a birthday, made memorable moments. Staff was excellent, polite, professional. Server was very efficient, friendly. The cook seasoned the food to perfection, and was entertaining.
   

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3. M

   Molly

   Charleston1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Making a reservation does not guarantee you will be seated on time or that you will be seated in the right area. We waited over an hour just to be told they were out of half of the food we wanted before we finally left.
   

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4. A

   Adrian

   Charleston1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   I experienced an issue that I will see if Sumos responds.
   

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5. j

   jodie

   Charleston4 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Understanding it was Valentine’s Day… Service was lacking. We were brought to our hibachi table and not one person acknowledged a table of eight for over 30 minutes. I had to get up until the hostess that no one had come our way… And when we got a waitress, she did not seem enthused to be there.. We had to ask for water to be refilled. The restaurant was less than clean. But the food was really good
   

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6. L

   Lesley

   Charleston1 review

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. They even brought out a little cake for my son’s birthday.
   

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7. S

   Sallie

   Charleston1 review

   3.0

   Dined on January 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   430 reservation but not seated until 5. No explanation of long wait. Food was just ok. Salty and just mediocre. Hostess was rude at table.
   

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8. J

   Joyce

   Charleston3 reviews

   5.0

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had very good service. Lots of food. We had a mixed drink and it was very good.
   

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9. OT

   OpenTable Diner VIP

   Charleston8 reviews

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Thurston is always amazing the food is so phenomenal every time!!
   

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10. S

    Sharon

    San Francisco5 reviews

    3.0

    Dined on December 15, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    I was very disappointed in the food. The food was not good and it had no flavor. The service was good and the employees were friendly. It is definitely not worth the cost to have the hibachi experience.
    

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