Telefèric Barcelona - Palo Alto

Review summary

1. A

   Ana

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great gastronomic experience! Totally worth it
   

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2. T

   Tim

   San Francisco

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Good food but poor service. All the tapas were amazing while the paella was so so. The real issue was the service. We were constantly being forgotten. Had to chase down servers to order more drinks and then the order was wrong.
   

   Telefèric Barcelona - Palo AltoResponded today

   Hola Tim, Thank you for sharing your feedback. We're thrilled to hear you enjoyed the tapas, but we're truly sorry to hear about the service experience. It's disappointing to hear that you felt forgotten and had to chase down servers, especially when it comes to something as simple as drinks. We take your comments seriously and will work with our team to ensure better communication and attention to detail moving forward. We want every part of your experience, from the food to the service, to be as enjoyable as possible. If you'd like to discuss your experience further, please feel free to reach out to us at info@telefericbarcelona.c... We appreciate your feedback and hope to have the chance to make things right. Gracias!
   

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3. T

   Tao

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is just great! Everything was nice. Crowded. But food was fantastic.
   

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4. C

   Curtis

   VIP

   San Francisco

   23 reviews

   4.0

   23 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very loud with music blasting. Difficult to hear conversation across the table. Food was OK. It took 10 minutes for service person to come to the table after my dining companion made contact with a hostess. Then all cocktails and food came very quickly. Not rushing back!
   

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5. E

   Emily

   VIP

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our party of 4 had excellent service and delicious food at lunch today. Our waiter was outstanding, too, attentive, friendly and knowledgeable. We ordered the Brussel sprouts, artichokes ,cauliflower, chicken empanadas and churros with hazelnut filling. It was a birthday celebration and our waiter brought us another delicious dessert, candle and ice cream included! It was a perfect dining experience.
   

   Telefèric Barcelona - Palo AltoResponded 4 days ago

   Hola Emily, We are delighted to hear that you enjoyed your experience at Teleferic Barcelona in Palo alto. It makes us feel great that you would choose our restaurant to celebrate such a special occasion. We hope that we were able to meet every one of your expectations. The brussel sprouts, artichokes, califlower, empanadas, and churros were very great choices. You should definitely come again and try some more things on our menu. It is wonderful to know that your waiter provided such great service and the occasion even better for you and your family. We look forward to welcoming you back for many more special occasions. Gracias!
   

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6. C

   Carolyn

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food flavor all around - Fantastic! Paella Negra - requested for it to be socarrat but not so. However flavor still absolutely fantastic! Not really liking the high level of noise as more people dined in. But love the upbeat music. Too bad the talking drowns out the lively music.
   

   Telefèric Barcelona - Palo AltoResponded 6 days ago

   Hola Carolyn, We are delighted to hear about your experience with us at our restaurant. Thank you for giving us the opportunity to serve you and for trying our food. It is nice to hear that you enjoyed the Paella Negra and the ambience. We are very sorry about the loud noise and the quality of the soccarat paella. We will definitely take this into consideration for future improvements. We would like for everyone to have a great experience, so your suggestions mean a lot to us. We hope that you will come back and give us another try. Gracias!
   

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7. G

   Giovanni

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely love this place!! The service is great, the ambience is wonderful, and the food is delicious!
   

   Telefèric Barcelona - Palo AltoResponded 6 days ago

   Hola Giovanni, We're thrilled to hear that you loved your experience with us. It's wonderful to know that our service, ambiance, and food met your expectations. We strive to provide our guests with memorable experiences and your kind words affirm that we're doing our job right. Thank you for choosing Telefèric Barcelona, we can't wait to welcome you back soon! Gracias!
   

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8. B

   Brandon

   VIP

   San Francisco

   76 reviews

   5.0

   76 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super food great service nice place I recommended entirely
   

   Telefèric Barcelona - Palo AltoResponded 6 days ago

   Hola Brandon, We're thrilled to hear that you enjoyed your experience at our restaurant. It's wonderful to know that our food and service met your expectations. We strive to provide a wonderful place for our guests to enjoy. Your recommendation and kind words means a lot to us! Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back soon! Gracias!
   

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9. M

   Melina

   VIP

   London

   8 reviews

   5.0

   8 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our friends and I love this restaurant. It’s probably the best one in Palo Alto. The staff put so much effort into making a memorable experience. Thank you for all that you do.
   

   Telefèric Barcelona - Palo AltoResponded 6 days ago

   Hola Melina, Thank you so much for your kind words! We're thrilled to hear that our restaurant is one of your favorite spots in Palo Alto. It's wonderful to know that our team's efforts to make your experience memorable are appreciated. We truly appreciate your feedback! Thank you for choosing Telefèric Barcelona, we can't wait to welcome you and your friends back soon! Gracias!
   

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10. C

    Chelsea Anne

    San Francisco

    1 review

    4.0

    1 review

    Dined on January 19, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Come here often however can’t help but notice that the portions are getting smaller
    

    Telefèric Barcelona - Palo AltoResponded 4 days ago

    Hola Chelsea Anne, Thank you for your feedback and for being a regular at our restaurant. We are always striving to provide the best experience and your comments will certainly help us in that regard. We also note your concern about the portion sizes and we assure you that we are always looking for ways to improve our offerings. Thank you for choosing Telefèric Barcelona, we hope to see you again soon! Gracias!
    

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