Terra by Carlo Cracco

Review summary

1. A

   Andi

   London

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a wonderful lunch. Good selection of dishes and drinks on offer. Staff were fabulous, knowledgeable and attentive. Definitely go again.
   

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2. P

   Paige

   Bristol

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was delicious- can’t fault it but the service this evening wasn’t as good as it’s been before. We were waiting a long time to place our drink orders abs then a long time to place our food order. We had to check up on the drinks as it had been 20 minutes since we ordered them and then another 10 minutes later they arrived. It felt like our table was being forgotten about. But the food and restaurant itself was wonderful!
   

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3. L

   Lisa

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The breadrolls at the beginning were weird. I thought it's an italian place why bringing in UK bread roolls... glad we could also order the foccachia
   

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4. C

   Christine

   Essex

   7 reviews

   4.0

   7 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good service and food. Nice place to shop before/after meal.
   

   Terra by Carlo CraccoResponded on December 15, 2024

   Grazie mille, Christine! We're so pleased you enjoyed your time with us at Terra by Carlo Cracco. We hope to see you again soon.
   

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5. C

   CAROLINE

   Dublin

   1 review

   2.0

   1 review

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Very unhappy. We brought our friend from Ireland as a special guest. Very few starters, and one was not available. Poor choice of mains, and again 1 was unavailable. Tagliatelle which I had loved 2 days previously was dreadful. All over very poor food, and friendly, but not the most helpful staff. Chocolate desert delicious. We go to Terra regularly, but tonight was dreadful. I expect to hear from you. Thank you.
   

   Terra by Carlo CraccoResponded on December 13, 2024

   Thank you for your review. We’re sorry to hear about your experience at Terra by Carlo Cracco. Your feedback has been shared with the appropriate team, and someone will be in touch with you shortly to discuss this further.
   

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6. S

   Stephen

   London

   1 review

   4.0

   1 review

   Dined on December 12, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   I was here 3 years ago and the food was fantastic. Alas today was really underwhelming. Invited some friends for the experience based on my previous visit and sadly they weren't impressed.
   

   Terra by Carlo CraccoResponded on December 13, 2024

   Thank you for your feedback, Stephen. We’re sorry to hear your recent visit didn’t meet expectations. Could you please share more details about your experience? We’d like to understand how we can improve.
   

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7. P

   Peter

   London

   6 reviews

   5.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Charming and well paced service, great wine & lovely food.
   

   Terra by Carlo CraccoResponded on December 13, 2024

   Grazie mille for the lovely review, Peter! We're so pleased you enjoyed your time with us and we hope to see you again soon.
   

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8. R

   Rob

   London

   6 reviews

   5.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great team lunch. Fantastic service and lovely food
   

   Terra by Carlo CraccoResponded on December 13, 2024

   Grazie mille for the lovely review, Rob! We're so pleased you enjoyed your time with us. We hope to see you again soon!
   

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9. S

   SIMONA

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Ambiente molto carino, informale ma molto curato nei dettagli, la cucina a vista fa sempre la sua figura. Cibo buono, italiano sul serio. Servizio e personale gentile (molti italiani che fa sempre piacere!). Bella esperienza, da ripetere
   

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10. D

    David

    London

    10 reviews

    3.0

    10 reviews

    Dined on December 11, 2024

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 5

    Disappointing food considering the food elsewhere in Eataly is so good. My chicken was not the best quality and the lamb was somewhat tasteless. Wine was good. Service was very good. Bit noisy, possibly because there was a Christmas dinner crowd.
    

    Terra by Carlo CraccoResponded on December 13, 2024

    Thank you for your feedback. We’re sorry to hear the food didn’t meet your expectations, especially as we aim for the highest quality across Eataly. We’re glad you enjoyed the wine and service, and we’ll take your comments on the food and atmosphere into account to improve.
    

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