The Americano

Review summary

1. OT

   OpenTable Diner

   Las Vegas

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We went to Tell Your Friends with a 5:30 reservation. There were a few tables with people in them and the rest of the place was empty. They sat us in the very back corner table and the table was very small and compact and 4 adults shouldn’t have been sat there. We asked if we could move because it was ridiculous to think that was a space 4 adults could sit and they reluctantly moved us but said we would have to leave by 6:45. We said that was ok with us because we had reservations upstairs at 7. Once we moved, it was good service was the table was nice. It was pretty underwhelming at that time though. There was music getting set up so I’m sure if it was later, it would have been a fun vibe but I guess you just don’t get the experience unless you go later. When we went upstairs to The Americano, the service was bad. It was slow, drinks were missed but yet billed for and one of the steaks didn’t come out until 10 minutes after all the other food, and we had to ask another server to find it for us because our server wasn’t coming around to check on us. There was no acknowledgment of the delayed main-course which made it worse. We’ve been to The Americano in the past and the service was amazing, this time its wasn’t even “good”. The food is incredible, the atmosphere is beautiful but when you’re spending a certain amount of money, the service should match.
   

   Is this helpful?

   Report
2. J

   Joe

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Americano never disappoints. Always a great time and experience!!
   

   Is this helpful?

   Report
3. T

   Taylor

   Phoenix

   12 reviews

   4.0

   12 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Yes, it’s higher price, but totally worth it. We went for my husbands birthday. The food was delicious and we split a bottle of wine. Our server, Sean was amazing and super attentive.
   

   The AmericanoResponded 3 days ago

   Thank you for celebrating your husband's birthday with us! We're delighted to hear you enjoyed the food, wine, and Sean's attentive service. We strive to ensure every experience feels exceptional, and your kind words mean the world to us. We look forward to welcoming you back. Best, Vito Armogida Director of Service
   

   Is this helpful?

   Report
4. A

   Angela

   Phoenix

   33 reviews

   vip
   5.0

   33 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal, service and atmosphere, always! Americano never disappoints. Shawn our server went above and beyond to make an off menu meal that was a perfect fit for our guests. thank you!
   

   The AmericanoResponded 3 days ago

   Thank you so much for your kind words! We're thrilled you enjoyed the meal, service, and atmosphere. Sean is a rockstar, and we're glad he could create something special for you and your guests. We can’t wait to welcome you back to Americano soon!"
   

   Is this helpful?

   Report
5. M

   MIchael

   Phoenix

   27 reviews

   vip
   3.0

   27 reviews

   Dined on November 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had a terrific server, great facility. Our food arrived cold, small portion sizes Not a great value for the price
   

   The AmericanoResponded 3 days ago

   Thank you for sharing your feedback. While we’re thrilled to hear that you had a terrific experience with your server and enjoyed our facility, we’re truly sorry that the food didn’t meet your expectations. We strive to provide exceptional value through both quality and service, and we regret falling short in this instance. Your comments are invaluable and will help us address these concerns. We hope to have the chance to provide a better experience on your next visit. Best, Vito Armogida Director of Service
   

   Is this helpful?

   Report
6. E

   Eileen

   Chicago

   1 review

   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was not good compared to price point. The drinks were worse.
   

   Is this helpful?

   Report
7. D

   Dick

   Milwaukee

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience. Cocktails and food were outstanding. Our waiter, David, made the night perfect.
   

   The AmericanoResponded 3 days ago

   Thank you for the wonderful feedback! We're thrilled you enjoyed the cocktails, food, and David's exceptional service. We look forward to your next visit! Best, Vito Armogida Director of Service
   

   Is this helpful?

   Report
8. R

   Rebecca

   New York City

   19 reviews

   vip
   4.0

   19 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The Lamb chop special was just ok, four small ribs and a lot of fat. The steak was equally just ok nothing special. Maybe our expectations were just higher ? The crab cavatelli pasta was delicious. Drinks were fantastic.
   

   Is this helpful?

   Report
9. L

   Laura

   San Diego

   30 reviews

   vip
   5.0

   30 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Americano in Scottsdale. It was outstanding...truly a 5-star restaurant. From the minute we entered the restaurant until we left the service was exceptional. The entire staff paid attention to the smallest detail. The food and drink were some of the best we've ever had. Our group of 7 were all very happy with our delicious meals, from the Sea Bass, to the Salmon special to the amazing Smoked Eggplan5 Milanese. It was worth every penny and we will definitely return often.
   

   Is this helpful?

   Report
10. D

    David

    San Francisco

    7 reviews

    5.0

    7 reviews

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our meal was delicious! The staff went over the top to ensure our anniversary was special!
    

    Is this helpful?

    Report