The Black Penny Southbank

Review summary

1. M

   Melissa

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch spot! Make sure to book ahead as it was fully booked on a Saturday
   

   The Black Penny SouthbankResponded 1 day ago

   Thank you Melissa :)
   

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2. H

   Hailey

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was not as good as I hoped. The staff was unfriendly, the food was party but not worth mentioning and the acoustic’s are so bad that it’s hard to hear the person you’re with speak. Not the best experience.
   

   The Black Penny SouthbankResponded 1 day ago

   Dear Hailey, Sorry to hear that you did not have a good experience with us on this occasion. We will touch base with the team to see why we may have fell flat on this occasion. Thank you for the feedback, we are always looking for ways to improve. Kind regards, TBP
   

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3. S

   Sally

   London

   68 reviews

   3.0

   68 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Ok venue to meet a friend for brunch. Food tasty but tables packed in.
   

   The Black Penny SouthbankResponded 1 day ago

   Dear Sally, Thank you for your valuable feedback, we are always looking for ways in which to improve. Thank you for stopping by and giving us a try :) Kind regards, TBP
   

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4. P

   Paul

   Hampshire

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recommended to us by our daughter. Excellent food and service.
   

   The Black Penny SouthbankResponded 1 day ago

   Thank you Paul :)
   

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5. T

   Tim

   London

   11 reviews

   vip
   3.0

   11 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The menu looked great but 4 out of our 5 meals came out with issues. The coffees took a while and one of our mochas was pretty poor. It was corrected and the staff were really nice but it wasn’t a great experience unfortunately.
   

   The Black Penny SouthbankResponded 6 days ago

   Dear Tim, Sorry to hear we that we have not lived up to our usual standard on this occasion. We will be sure to look into what may have went wrong. Thank you for trying us out, and we hope you will consider us again in the near future. Please feel free to email us directly if you would like to discuss further. Kind regards, TBP
   

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6. D

   Debbie

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Don't miss out on this gem of a place. Food is excellent.
   

   The Black Penny SouthbankResponded 6 days ago

   Thank you Debbie :) Take care, TBP
   

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7. S

   Sue

   Yorkshire

   2 reviews

   2.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very slow service and lukewarm food. Disappointing. Overall felt our presence was an imposition on the staff rather than being welcomed. This was my second visit and very much worse than the first.
   

   The Black Penny SouthbankResponded on November 12, 2024

   Dear Sue, Thank you for sharing your feedback. We are genuinely sorry to hear about your disappointing experience and that this visit didn’t meet the standard you previously encountered. We aim to provide both attentive service and fresh, enjoyable food, so it's disheartening to know we fell short this time. Your comments are very important, and we will be addressing them with our team to ensure we improve. I hope you’ll consider giving us another chance to provide the quality experience we strive for. Take care, TBP
   

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8. L

   Laura

   Cheshire

   1 review

   2.0

   1 review

   Dined on November 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Was expecting better for the price. Mushroom chewy.
   

   The Black Penny SouthbankResponded on November 12, 2024

   Dear Laura, Thank you for taking the time to share your feedback with us. We're sorry that on this occasion we did not meet your expectations. As we value all feedback, we will gladly look into what may have went wrong with your dish. Take care, TBP
   

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9. B

   Benjamin

   London

   3 reviews

   5.0

   3 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely food and drinks. Great atmosphere and nice friendly service
   

   The Black Penny SouthbankResponded on October 28, 2024

   Thank you Benjamin :) Take care, TBP
   

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10. M

    Michael

    County Durham

    2 reviews

    5.0

    2 reviews

    Dined on October 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Me & my girlfriend ate here following our theatre trip. The place was lovely & we both had the halloumi & king prawns to start followed by the lamb. The food was delicious & the staff extremely friendly & professional. We would definitely eat here again the next time we visit London.
    

    The Black Penny SouthbankResponded on October 21, 2024

    Dear Michael, Thank you for taking the time to share your feedback with us. We're happy to hear that you both enjoyed your visit. We'll pass the message on to the staff :) Take care, TBP
    

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