The Black Penny Southbank

Review summary

1. P

   Pamela

   London

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Das Essen war gut und die Bedienung freundlich und hilfsbereit.
   

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2. M

   Marion

   West Sussex

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food. Priced about right for London. Great place foe a brunch.
   

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3. A

   Alex

   VIP

   London

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved this place. Didn't know it existed as it is tucked away in amongst office blocks. Food great, service friendly and perfect. Will definitely go again
   

   The Black Penny SouthbankResponded 4 days ago

   Dear Alex, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed your visit. Merry Christmas, TBP
   

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4. C

   Cathryn

   London

   1 review

   4.0

   1 review

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Really tasty scrambled eggs and smoked salmon. I found the coffee a little too bitter. We were seated straight away. Our order was taken efficiently and food came relatively swiftly. Ambiance was buzzy. Very busy and the tables were a little small - but I can understand why they would want to fit as many people in as possible in this location.
   

   The Black Penny SouthbankResponded 5 days ago

   Dear Cathryn, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed your visit. Merry Christmas, TBP
   

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5. L

   Luis

   London

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was enjoyable however the menu options aren’t very clear and don’t make much sense. Why is the all day menu labelled as all day yet upon arrival we found out it is from 4pm onwards (that’s not all day). The welcome when seated wasn’t very warm and we were almost rushed into our table. The lady who served us was lovely but the service from some of the staff was very slow and blunt at certain points.
   

   The Black Penny SouthbankResponded on December 11, 2024

   Dear Luis, Thank you for taking the time to share your feedback with us. Please feel free to email us directly for further discussion. Kind regards, TBP
   

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6. R

   Ruth

   London

   4 reviews

   4.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Busy Interesting menu Slightly pricey Food was a bit colder than it should have been and one of our partys meal was not well presented
   

   The Black Penny SouthbankResponded on December 9, 2024

   Dear Ruth, Thank you for taking the time to share your feedback with us. We take all feedback onboard and aim to provide consistently good quality to all our customers. We do hope you will try us again in the future. Take care, TBP
   

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7. R

   Rachel

   Surrey

   19 reviews

   5.0

   19 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great staff. A lovely breakfast spot.
   

   The Black Penny SouthbankResponded on December 9, 2024

   Thank you Rachel We're happy to hear you enjoyed your time with us :) Take care, TBP
   

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8. T

   Tom

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely food, nice location, friendly staff although a little slow at times.
   

   The Black Penny SouthbankResponded on December 3, 2024

   Dear Tom, Thank you for taking the time to share your valuable feedback with us. Happy to hear that you have enjoyed our food and ambience, and we look forward to welcoming you back through our doors soon. Take care, TBP
   

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9. M

   Melissa

   London

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch spot! Make sure to book ahead as it was fully booked on a Saturday
   

   The Black Penny SouthbankResponded on November 26, 2024

   Thank you Melissa :)
   

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10. H

    Hailey

    London

    1 review

    2.0

    1 review

    Dined on November 22, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1

    This was not as good as I hoped. The staff was unfriendly, the food was party but not worth mentioning and the acoustic’s are so bad that it’s hard to hear the person you’re with speak. Not the best experience.
    

    The Black Penny SouthbankResponded on November 26, 2024

    Dear Hailey, Sorry to hear that you did not have a good experience with us on this occasion. We will touch base with the team to see why we may have fell flat on this occasion. Thank you for the feedback, we are always looking for ways to improve. Kind regards, TBP
    

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