The Buck & Ear

Review summary

1. J

   Jackie

   VIP

   Vancouver

   13 reviews

   5.0

   13 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure! Love this place and the staff are amazing!
   

   The Buck & EarResponded on October 27, 2024

   Jackie, thank you for your kind words about our establishment and our incredible team. We strive to provide an exceptional dining experience, and it's rewarding to know that we've succeeded in that endeavor. Your support means a great deal to us. - JRG
   

   Is this helpful?

   Report
2. J

   Jessica

   Vancouver

   1 review

   1.0

   1 review

   Dined on October 20, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was a very busy night with a fundraiser going on but somehow they LOST my OpenTable reservation for a party of 8. Then they promised a table for us later on in the night which never happened, kind leaving us with limited tables in the arcade/pool room. The waitress assigned to the area ignored a few from my group Including myself the majority of the night... Spent the first couple hours harassing the bartender for our drinks. It was very busy, so I understand not being able to get to everyone However 2 hours in and I still couldn't get service so I could order food. I asked the bartended but was told to wait for my server. The one girl that came in addition to our group took it upon herself to order my food since she's seems to be getting endless service from the red haired server. I really had to get in her face to order my partners meal as well. I've worked in the same setting, with a band and fundraiser going on - not once did we forget to serve anyone in our areas no matter how busy it was every patron gets served and not forgotten about. And How do you lose an online reservation ? I was there all night with my party and had I actually received service I would have spent way more than what I had, but that's your loss... We used to come to the Buck all the time, no wonder the building owners want these guys out. Can't make money if they ignore paying customers. Red haired waitress only had one order for me for her whole shift and that was $35 for a steak sandwich and an undeserved tip to motivate better service... We were there 6:30pm to roughly 1am. The steak didn't get ordered until over 2 hours in to our visit and I basically had to put myself in front of her to even get her to talk to me. The food that was ordered for me was the beef dip. I used to like the beef dip here but it was extremely bland, bread pretty plain and gummy. Summary: They Lost my reservation and ignored me all night. Food mediocre and unappealing. Looks bad.
   

   The Buck & EarResponded on October 23, 2024

   Jessica, thank you for taking the time to share your experience with us. We strive to provide excellent service, and we're sorry to hear that your visit did not meet our standards. We value your feedback and will use it to improve our operations. We hope you'll give us another opportunity to provide you with a better dining experience. - JRG
   

   Is this helpful?

   Report
3. D

   Darlene

   Vancouver

   1 review

   5.0

   1 review

   Dined on September 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there on a Saturday and the Brunch menu is a must! Great value and delicious good! Thank you!
   

   The Buck & EarResponded on September 11, 2024

   Darlene, thank you for visiting The Buck & Ear and for your kind words about our brunch menu. We're delighted you enjoyed the delicious food and great value. It's always a pleasure to provide an excellent dining experience. We hope to see you again soon. - JRG
   

   Is this helpful?

   Report
4. L

   Lori

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined on August 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We honestly hated it. All 6 of us. Oh Hardly anyone was in the pub on a Saturday which should’ve been a sign right there. The waitress seemed like she didn’t wanna be there. The food was awful and not worth the prices that were charged. Never going back.
   

   The Buck & EarResponded on August 7, 2024

   Lori, thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your visit did not meet your expectations. Your feedback has been noted, and we are committed to continuously improving our service and quality to provide an exceptional dining experience for all our guests. We hope you'll give us another opportunity in the future to exceed your expectations. - JRG
   

   Is this helpful?

   Report
5. DW

   DebbieW

   Vancouver

   1 review

   3.0

   1 review

   Dined on July 18, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   3 of us had chicken strips/fries. The chicken was thin, dry and way over cooked and hard to chew. The sticky toffee pudding for dessert was the best part. Our waitress was good and very friendly.
   

   Is this helpful?

   Report
6. JN

   JackieN

   VIP

   Vancouver

   13 reviews

   5.0

   13 reviews

   Dined on July 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening of good food, good service, and fabulous music!
   

   Is this helpful?

   Report
7. SS

   SuzanneS

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined on July 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Have been to the buck many times. Quality and service has gone way down. Went for a birthday brunch. Had to send all of our food back. Cold and overdone This has happened last few visits. Either we had issues with the food or it was the service. Wont be back
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined on July 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   we had friends in from out of town and thought this would be a safe restaurant given who owns them, boy was I wrong. The food was terrible, three of the four dishes we ordered had to be remade. The chicken strips were burnt, A steak sandwich was not good, the first time they forgot to even toast, the garlic bread, and the biggest problem was that we had someone in our party who couldn’t have pork products on the burger they ordered so we asked them to remove the bacon when we ordered. They delivered it with bacon, we mentioned it to them and their initial solution was to take the bacon off the burger and deliver it right back to the table. I expected So much more from this restaurant, very disappointed. All I could do was apologize profusely to my out-of-town guests for how bad it was. 
   

   Is this helpful?

   Report
9. SS

   SuzanneS

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined on June 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Server wasn't friendly! Could use better service
   

   Is this helpful?

   Report
10. CC

    CoriC

    Vancouver

    3 reviews

    4.0

    3 reviews

    Dined on June 13, 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 5

    This was a great night out and enjoyed the Wednesday night jam a lot! We had fish and chips, tacos, and salads, which were all great. The service however was very slow and had to wait a very long time for our bill. Our empty dishes were never cleared away from our table after eating so we sat there with them for the remainder of the evening.
    

    Is this helpful?

    Report